Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Booking was quick and easy. Received my confirmation immediately.
It was fine, easy, quick. Stayed there before. Very nice.!
Thank you for your review, Julie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Juste incapable de mettre ça en français, il serait important de pouvoir réserver au Québec en français
Merci d'avoir réservé avec nous, Francine.
Very nice experience doing my reservation and it was a great place
Thank you for taking the time to leave us a review, Paola! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Everything was done online, very easy to go through the reservation process
Thank you for taking the time to leave us a review, Robert. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Great interface and a well put together process. Would use again if I had to
Thank you for taking the time to leave us a review, Ethan. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Swindlers and thieves, Due to their lack of regulation and blacklisting, they would cause you to lose all of your money. I was able to escape the grips of this dishonest corporation by displaying my address in my avatar. I just made progress on my recovery by reaching out for help. I looked up Tag Security Recovery Limited Home on Google. Now that I get my money back, I'm glad to share my accomplishment and experience.
Matthew, thank you for your review. I will follow up with you in a private message for more information about your experience. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
-Rachael, Review Manager
Very easy and user-friendly! Made my arrangements to travel for a funeral less cumbersome.
Thank you for taking the time to leave a review, Maria. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Everything was right there. Simple to use.and quick conformation and follow up.
Thank you for taking the time to leave a review, Steven. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
The process was, easy and I received the booking confirmation email very quickly
Thank you for leaving us a review, Susan! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Very beautiful Will kept walking distance to a lot of places
Thank you for your review, Kenneth. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Quick & easy, price was affordable. Close to where we would be enjoying local activities!
Thank you for your review, Bonnie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was very convenient and easy to use. It was lesser hassle to reserve the rooms
Thank you for taking the time to leave a review, Chantel. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Placing a reservation and getting immediate confirmation was simple and expedient.
Thank you for taking the time to share your feedback regarding the booking process, Kevin. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very easy to use the booking site. I will definitely be using Reservation desk for future bookings.
Thank you for taking the time to leave us a review, Marilyn. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Seems easy to navigate and not to bad priced and affordable.
Thank you for taking the time to leave us a review, Amy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Not as confusing as some sites, this little old lady appreciates that
Thank you for choosing to book with us, Judy. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The booking process was quick and easy. Had no difficulty reserving the room I wanted for the dates I requested.
Thank you for your review, Alice. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Have used the website frequently. Easy and quite efficient
Thank you for taking the time to leave us a review, Nancy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was very easy to navigate and book my reservation. Thank you.
You're welcome! Thank you for taking the time to leave a review, Patience. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving us a review. LeAnn! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!