Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to navigate self explanatory and super easy easy easy easy
The service when I reserved was very helpful. I am looking forward to staying at the hotel
Thank you for choosing to book with us, Lynda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was super easy to book our reservation on line. Hassle free!
Thank you for taking the time to leave us a review, Cynthia. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Very good and easy to manoeuvre through the website and fair price
Thank you for taking the time to leave us a review, Karen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Booked through online and it was easy to navigate. Received my confirmation right away.
Thank you for leaving us a review, Alma! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Great it was easy and quick and I am very satisfied with the site.
Thank you for your review, Rhonda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The site was easy to use and completely stress free and surprisingly quick.
Thank you for taking the time to leave a review, Renee. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Good very fast and efficient with credit card! Would recommend to friends and family yes I would indeed
Thank you for taking the time to share your feedback regarding the booking process, Deane. Your review is incredibly valuable to us, and we appreciate your insights. We look forward to your next booking. Also, thanks for recommending us!
My experience was quick and easy. The terms were easy to understand and the response
Was as expected.
Thank you for your review, Sharon. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy-does-it registration! Thank you for the quick responsiveness and easy process.
You're welcome! Thanks for your review, Brenda. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy website, had all the information I needed, very fast reservation process.
Thank you for your feedback, John. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
It was very easy to navigate,and quick to make a reservation.
Thank you for taking the time to leave a review, Robert. We're delighted to know you found our website easy to navigate. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Online booking was very easy and efficient. The site showed all of the amenities, free breakfast
Thank you for taking the time to leave us a review, Joyce. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Let me start by saying they said they had a pool didn't tell me it was under maintenence and wouldn't be open thee night or morning I was staying. I checked in around 7 and by 8 called the front desk to get them to bring me a remote for the TV that was not in the room and a battery to stop the smoke detector. But 930 neither were taken care of so after 4 trips to the front desk I got a remote batteries didn't seem to work in the detector to stop the beeping. They finally made it up to my room about 1030 to look at it. Looked at it didn't know what was wrong said they would come right back and never did no follow up no room change. So I couldn't sleep with the beeping. Walking into the hall smelled horrible of trash. Large amounts of trash bags in the hall that sat most of the night then when"taken out" had leaked all over the floor making the smell worse and floor sticky. I had my kid and dog with me neither slept and my dog had anxiety due to the detector beeping. Horrible horrible service.
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel, Nicole. Our platform is Reservation Desk, and we are an online travel agency that books reservations for over 200,000 hotels worldwide. We recommend addressing your issues directly with the hotel’s management or staff since we are not affiliated with the hotel. We hope you enjoyed our booking service and would love to know more about your experience booking with us. Please feel free to contact our escalations team at support@reservationdesk.com, and we’ll do our best to help you.
Smooth and easy. Did not know what to expect. First time using Reservation Desk. Well done.
Thank you for leaving a review, Ed! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
My intention was to book directly with the hotel. Somehow I was linked to this site.
Thank you for your review, James. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. We are pleased you decided to book with us. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
It was fast and easy with no worries! I was then sent my confirmation email in no time.
Thank you for your feedback, Heath. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
I am a Shriner, participating in our State golf tournament. I am also a 77 yr old disabled veteran, so any discounts applicable would be appreciated.
Thank you for your review, Richard. Some reservations include discounted rates, which are indicated in the room title online or mentioned by our agents during phone bookings. These special rates may sometimes be unavailable if the provider no longer offers them.
Wrong description of features. No permission from hotel for advertisement
Thank you for your review and feedback, Jessie. We sincerely apologize if any information provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions of their properties. We appreciate you bringing this to our attention, and we will do our best to improve our service. If you need further assistance with your reservation or have additional concerns, please contact our escalations team at support@reservationdesk.com. We’re here to help!
Good. One question - No spot to fill in Wyndham Rewards number?
Thank you for your review, Steven. We understand how important it is to have your membership benefits. Since our platform is not directly involved with hotel reward programs, we recommend speaking with the hotel staff about your membership number when you check in. If you need further assistance with your reservation or have additional concerns, please contact our escalations team at support@reservationdesk.com. We’re here to help!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Pamela. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.