Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
This summary is generated by AI, based on text from customer reviews
Had issues with placing an order for Home depot gift card of worth $1100. Customer support is not that great, at-least not customer friendly. Need to send ID proofs & multiple follow ups are required to process an order. Some folks in customer support are adamant & arrogant as well. Raise need to take some action against them to get to 5 stars.
I've used Raise for basically permanent discounts on coffee (Starbucks cards), media (iTunes cards), and--most valuably--home improvement (Home Depot cards). I've bought thousands of dollars worth of HD cards at an 8-10% discount. My basement remodel is much cheaper as a result...
Had only one problem with a gift card from a retail store, but Raise refunded me almost immediately.
Highly recommend.
Holly was FANTASTIC. She did a super job taking care of my challenges and everything got handled professionally and in a most timely fashion. Holly is truly one of the best customer care reps I have ever experienced and I have experienced hundreds throughout the years. She truly is the BEST!
I misplaced a gift card with a hefty balance. Peggy not only put me at ease and assured that we would find a resolution but she was so kind and courteous throughout the whole process. I strongly believe that Raise will continue their growing success because of reps like Peggy!
Jenny, was able to quickly assist me in getting to the bottom of the issue.
Thank you
I had a gift card that I purchased from Raise for Claim Jumper and when I went to use it I was told it failed. I contacted Finn at Raise and he said to give it a try one more time and if it doesn't work, I can get my money back. I tried again and it worked! Thanks Finn.
Bought an egift card with this site and about 12 hours later they sent an email to call their number. I'm assuming this was to verify the purchase since I'm a first time buyer, which is fine, I've had places do that before, but I was waiting on the phone for over 30 minutes (being the 7th customer "in line) to speak to anyone only to be hung up on. When I called back, it pushed me back to 11th in line. I do not have hours of time to be wasting on the phone playing games and I bet not many people do either. Stay away from these people, their call center is atrocious. The hassle isn't worth the buck or two you save.
I am very pleased with my Raise.com experience. I had a question for customer service and they quickly responded to me. I will be using them again.
RAISE a SCAM? Run Run Run! This company has to be the worse at customer service and satisfaction in the history of customer service. I ordered a Zales voucher for my wife's approaching birthday. I had to deal with the suspicious support team at RAISE. I received an email telling me that due to the expense of the order I had to go through verification. I was asked four personal questions about former addresses and such which I answered correctly including the last two digits of my social security (all sensitive information). Then the support tech asks me to send in photo ID. I thought this was kind of strange as I order online often and have never been prompted to do such a thing. She wanted me to attach a snapshot of my drivers license to the email which I did and send it back in to them. Which I did. After no response in an hours time and not receiving a call or email confirmation within that hours time, I called RAISE at the 1065ext. I was promptly disconnected three consecutive times. Very unusual I thought. My concerns were confirmed when I called the general support number gave them my order and the support tech once again put me on hold for close to a half an hour. When she came back she said she would need me to resubmit my photo ID. What kind of service is this? I cancelled my order. This has to be one of the worst customer service departments in the history of customer service. Raise seems more like a scam than anything else. I conclude that RAISE may have some great offers but based on my experience, it is definitely NOT a customer friendly entity.
Balance of a gift card with Sunglasses Hut was blocked, as per Sunglass Hut. Raise.com representative helped me resolve the issue in a proactive, diligent, courteous and professional manner.
Of course, there are sometime errors from the sellers. But I always trust Raise's support team. If you have something wrong with the order? Just call them and wait a little bit and everything will be alright.
I was very impressed with getting a response and action taken and continued emails letting me know what was going on. I was reluctant to try this site but I feel much better. Just knew the next step was contacting my credit card not to pay. That was not needed. Thank you
Abraham was awesome! So very pleasant and helpful... Well spoken, attentive, and our hero of the day! He literally helped us as we were standing in the store to unlock my account. The purchase was saved, the discount from the fabulous cards was available to be applied, and my kids are very happy with their new summer purchases. Thank you, Abraham!
I had a question about how to print out a raise E-voucher that I purchased for a gift. April responded. I was most impressed that April reached out several times to be sure my issue was resolved. It turned out to be a simple fix that I should have been able to figure out on my own but she never made me feel like my question was dumb. She was timely and kind in her responses. I appreciate her help
I've had a couple of problems with the cards I've purchased on Raise, but each time they were dealt with quickly and professionally. It's what keeps me coming back to Raise and buying with them with confidence.
One of the sellers did not mail the gift card in time. After I contacted the support team, Blair worked on it very effectively and had it solved right away. I appreciate it!
I purchased a TJ Max gift card with 5% extra discount. However I forgot to apply the promo code before I checked out at the end. I emailed them right away and got refunded for the extra 5% amount within 24 hours. What a great customer service!
I had a problem with a gift cert at Olive Garden & the rep went above & beyond to make me happy. Will use Raise.com again to save some $$!
What outstanding customer service from this individual. He took the ball on following up on a missing cards situation and he never dropped it! Consistent communication until I had confirmed receipt of the purchased cards.
This was a fine example of what customer service consistently should be.
Thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members