Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
This summary is generated by AI, based on text from customer reviews
Working with raise customer support was a pleasure. My cards order took forever from the seller. I issued a status update and Finn followed up with me until I received my cards 2 weeks later.
I have just been scammed. Bought a Red Lobster gift card on May 4,2015, waited until May 16,2015 to receive it, then checked the card number at Red Lobster before I gave it as a gift. The card had been closed; no money. Now I have the hassle of connecting Raise, and checking with my payment card about this transaction. NEVER AGAIN!
My account was suspended because I didn't call them back. Every call to them took me at least 20 minutes to get to speak to the representative. Will never shop with them again!
Each time a problem with a gift card occurs Raise customer service addresses the issue promptly and with a spirit of compassion. April in particular has worked to rectify a few issues that were completed in a very professional and expeditious manner. You Go Girl!
The member support rep was very helpful and courteous. I had a great experience.
Gift Card showed as shipped, but nothing arrived after waiting the allotted time period. Finn double checked and after a day, the item updated with tracking information. Item arrived and I am very satisfied. Will continue to use Raise for all of my gift card needs.
I had ordered 3 gift cards and had only received one. Customer service investigated and determined that there were 3 shipments. I subsequently received the two cards. Thank you.
April did a fantastic job of helping me - a new customer - when the e-mail came back "invalid recipient" and no one was manning the chat line this morning. April made sure I was taken care on the phone... and did a great job of comforting my nervousness! Thanks much!
I bought my very first gift card last night... On the app said that my order was "pending". I called to ask about the $5 discount for brand new customers, when the rep told me that I need to talk to another rep. The new rep started asking me regarding my past billing addresses and such... I mean I have never gone through this sort of questions except when dealing with government websites and insurance companies... When I asked her why I was being questioned, she couldn't answer in a professional manner... I honestly didn't have a good experience... So I will not be shopping from this website anymore!
Have been shopping with Raise.com for sometimes, nice experience.
Lizzy was such an amazing phone rep. She's a great asset to your team. After she found out it was my first time using your site, she walked be through the entire process, and even checked to make sure there was nothing delaying the transaction. The transaction went through in no time. I will recommend Raise to my friends!
I do a lot of Gift Card Orders on Raise. I rely on them for my business. I appreciate what Raise has to offer. Great customer service and always making improvements for the future. Thank you Raise.
I had a problem with a Subway card I ordered that was shipped with a zero balance. I contacted Raise and spoke / chatted with Ashley and got a full refund very quickly and without any hassles.
I had, by mistake, selected the wrong withdrawal option and needed it undone. With one email it was all resolved in a few minutes. Fantastic customer service.
Finn took care of my issue and taught me how to deal with it if/when it happens again!
He even sent me a follow up email telling me to enjoy my meal this evening, so personal!
Thanks for the help!
Went fine once I figured out how to print it! Lots of choices!
Operating problem that can sometimes arise. Mine was quickly solved by Finn, and I'm back "on happy" with Raise.
Charles Ruffing
I spoke to Finn today, I was completely confused about how to sign in and place an order Finn was absolutely wonderful he walked me through step-by-step he made it so easy for me to understand he is a credit to your company.He was such a pleasure to speak with, very very friendly very very helpful I can't say enough good things about him. Great customer experience!
It was pleasure speaking to Finn. He resolved my issue promptly
I was not able to get the pin number for my order, but Tiffany was the one who helped. She was really professional and get this issue resolved so quickly. She is the best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members