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Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
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I have used your services several times, and have only called once, only to ask a question. Naevia, thank you for your more than pleasant conversation and the quick response to my inquiry. I will be recommending "RAISE" services to others.
Thanks again,
Don Tonneslan
Like others have said Raise.com doesn't care about its customers and if you get a card that doesn't work you are SOL!
I bought an Off Broadway card in Dec. 2015 and found out Off Broadway doesn't accept "egift" cards for some reason or another.
I've been emailing Raise.com for 3 months trying to get some sort of resolution, but they just keep saying to wait 3-5 days and now don't even respond. You have to wait an hour to get somebody on the phone. I will keep trying to call in, but judging from the other reviews on here I don't have much hope.
Had issue with gift card that could not be transferred. Suzy from Raise.com Support handled the issue and it was a pleasure as she was professional and courteous. Issue resolved and very satisfied.
Bought an AVEDA gift card through Raise.com and tried to use it at an aveda spa. The card did not register any funds even though when I first received it in the mail and checked the balance on the phone, the automated service told me it did have the full balance I paid for.
The manager and several employees of the spa got involved over several days to help me and get my card to work. Turns out the Corporate office identified the card as COUNTERFEIT and unloaded the balance! They said the "customer was informed". Well no one told me. So was there another customer? Perhaps the one who sold it or maybe being counterfeit, there were multiple card sold? Whoever is counterfeiting these cards is very crafty. That is why I'm posting this. To help warn others.
Anyways tried to contact Raise and had to leave a message on their site since no one was available. EVEN if they do refund me... there is no way it can make up for the embarrassment, hassle and awkward situation this put me in. Now I have to wonder what the employees are thinking in the back of their heads every time they see me at the salon/spa. How awful!
Update: 4/28/16
Was able to resolve with Raise customer service. They requested I mail back the card with a pre-paid shipping label I had to print out and tape to the envelope. It took almost 2 weeks to get an answer from them and they finally said they will refund me the discounted amount I paid for the card. Not sure how long that will take, probably another 2 weeks. So assuming the refund will go through. I'll add a star.
Every time I go back to that salon, I apologize for the card fiasco... knowing how much the employees there went out of their way to try and help me... only to find out it was a counterfeit card. By the way... the employees at the New Beginnings Aveda Spa are fantastic!
Five calls later and I still cant use my gift card. If you would like to spend hours on the phone with the WORST customer service than this is the company for you. Otherwise go elsewhere.
Tired to purchase $500+ worth of Walmart gift cards so I could save money before going to shop for some large electronics...
Worst experience ever, never got the gift cards and they held up my funds... I hate this company.
A very fine gentleman helped me and was very patient with my slowness in doing the required computer functions. He was very encouraging to me in that I feel less like a dunce when it comes to computers since talking with him. Great experience--very helpful Raise Representative. THANKS!
When a gift card turned out to have a stop on it from the store because of a possible theft, the Raise.com customer service was super polite and helpful. I was issued a full refund in a matter of days. Thank you!
Lee was very helpful with me today! Nice to have employees that truly care. Thank you
This was my first order from Raise.com. I ordered 3 gift cards and didn't realize that they could be sent in two different shipments. She helped me track the two shipments until they were both received. She followed up with me several times during the process to make sure of my satisfaction.
As a regular customer of RAISE, I was surprised to encounter an issue which was NOT their fault.
Lee went above & beyond my expectations in both remedying the issue
PLUS
She personally assisted in the transaction which replaced the problematic card.
HATS OFF and a very sincere "THANK YOU LEE"... you really did make my day.
If I were there I'd give you a big hug of appreciation.
Gratefully,
Mac
I had a very store-specific question. While the customer service rep was't 100% confident that her answer was correct (it was correct), she put me on a brief hold to make certain the information she was giving me was correct. She also showed me a feature on the app that I was not aware of. Very good customer service.
Really great, personal customer service, with a person (Ella). I locked myself out of my mobile Raise app (which I love). And sent the email from the app to set a new pin. I quickly received an email asking to call the 800 number to reset. I thought "oh no, this will take forever!" I was pleasantly surprised when I called, the auto system said I was 3rd in line, did I want to wait or program a call back when it was my turn, I waited, only a few minutes, Ella came on the line, super helpful and friendly, had me set up and back in the app in no time. Explained with a password they like to verify I was really me. I can appreciate that. Then I was on my way to the grocery store to use my gift card with my mobile app. Thanks Ella!
Things have changed. The discounts offered on gift cards is not as high as they used to be. Before many of the cards I would get would have 8-14% off but no longer. A card offering 1% off gives me nothing because my credit card gives me 1% back. This is disappointing.
Forrest with customer service was so nice and so helpful. He and the staff at Raise.com handled everything professionally, solved my problem quickly and efficiently, and they were such a pleasure to work with. It is so nice to do business with a company that values its customers. I couldn't be happier. Nice job, guys and thank you so much.
Over the last two days Andy was very patient and attentive and I was helped to complete my purchase.
Daisy was phenomenal! She took the time to listen to my issue, she empathized with my situation and gave me options until we found a fix that left me 100% satisfied. I was read y to write off Raise and delete my app, only because of Daisy am I willing to give Raise a 3rd chance.
Updated review: Raise made two of the cards right. The third is being reviewed. I am thankful they contacted me immediately and worked on resolving the issues. With no grief, nothing, straight forward, listened to me and made it right. Thank you. I will be much more careful in the future... but I am thankful they stood behind their business, and that's important to me.
Raise continually amazes me with the best discounts on gift cards that I use daily. Getting 20% and more off is not unusual. You can set alerts to get the deals you want. Awesome
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members