RaiseReviews 987

Only trouble I had was if the card doesn't. Show up as soon as I order. The 2 times it happened I called in and the card was quickly made available. I will not buy anything online or in the store until I see it the store is listed and if they have a card for sale. It takes a little time, but spending time to research and saving money is better than loosing out on saving
I am a couponer and it is. All about saving. I am totally happy
Awesome company

Naevia was very professional and compassionate. She handled my issue exceptionally well.
She is a real asset to her company.

This is my second encounter with Raise.com's customer service, I purchased a $50 Steak n Shake card while at that restaurant. The purchase went through but the e-card did not show up on my device, I wanted to save the 15% on the meal then but the e-card did not show up in the "wallet" on their app, the receipt stated that most are immediate but can take up to 24 hours. I called Raise.com and spoke to Naevia who quickly looked into this for me and was able to push the transaction through the approval to get my e-card delivered to my "wallet". I have had a very positive experience with Raise.com and will continue to use their service to get the most value from my dollar.

I ordered 2 gift cards with separate credit cards and one worked great! The other one told me I needed to call and verify my order or it would be canceled... I called the company and they told me I needed to give the phone to the card holder... So I did and they hung up on us! We called them back and they said your order has been canceled, we cant sell to under 18 years of age! NOR ME NOR the card holder where under 18 years of age! UGGG!

I see a lot of rave reviews for Raise. I will give my experience. I listed three Southwest Airlines $50 gift certificates. Be aware you have to put in the gift card number AND the PIN number when you list them. So that leaves you extremely vulnerable. Vulnerable as in, they can now steal the balance on your cards. Several days later, the action still said "pending", meaning the cards were not available yet for anyone to bid on. I called Raise; 29 people in front of me (said the recording) to get to customer service. I tried to chat online. 6 people in front of me. Sent an email. Never got an answer. Took the cards off the site. Will not use them again.

PS A couple of months later, yes MONTHS later, I received an email from Raise with a bogus "conversation" I supposedly had with their customer service online. They were explaining about airline ecards and why they put holds on them. Please be advised, I never had a conversation with anyone about anything, it was a complete FAKE. PLEASE pay attention to these warnings and do not buy anything, or attempt to sell anything, with this company.

Downloaded the app on my phone. Wanted to check to see if promo code was valid and accidentally hit pay instead of apply. Not my first time using, had a card saved so it went through. Immediately contacted them. It took 10 days to get a response! In those 10 days the payment was processed and they refuse to refund. End of me doing business with them. Avoid this company. Find a local place that will buy/sell physical gift cards if possible.

Tried three times to contact the company to resolve an undelivered order. Two times via the '*******@raise.com' email address with never an answer over a period of several days. Third time I used the 'Help?" floating button and got the issue resolved the same day. In all fairness, once they realized I was having a problem the issue was resolve quickly. I would suggest better monitoring of their email 'support' service or add a search algorithm that looks for embedded order numbers that would automatically trigger a 'support ticket'. The difficulty in contacting the company is the reason for my average rating.