RaiseReviews 987

I purchased a Bealls Outlet card and tried using it. The sales person said the card would not process. She tried three times and then gave me the card back saying it would not work. I got this sick feeling in the pit of my stomach thinking I had gotten ripped off. I called Raise when I got home and spoke to Levi. He was very sympathetic, polite and promised to help. I felt a lot better speaking to him. He put me on hold to do some checking on the card. When he came back he said there was something wrong with the card and offered to reach out to the seller or give me a refund. I enjoy buying cards from Raise and feel confident they are a reputable company to buy from.

I tried using this service once a year ago and received a card that had no balance on it. I was eventually able to get a credit for this, but not without a hassle. As I had used a competitor's service dozens of times without a single glitch, I decided not to use the service again. I decided to try again this year. I tried placing an order for a card. The next day I received an email saying that there was a problem with my order and that I needed to call customer service. I did so right away. The CSA I spoke to told me that this was a security check as my account had been inactive for so long. I verified all of my info with them and was assured the order would be processed. After a couple of hours I received an email saying that the order had been canceled with no explanation. I phoned CS again and was told that there must be a "glitch" in the system and was advised to try placing the order again. I tried again and received the same result. I phoned back again sure that someone in CS would take care of me, but instead their solution was that I cancel my account, set up a new account and try and place the order again. Obviously they don't have their act together and place very little value on my time. I asked to speak with a supervisor and he said he could do nothing for me. He even sounded irritated with me. I highly recommend you not use this service unless you want the same hassles.

I called about an issue redeeming a gift card and spoke with Naevia, the nicest, most helpful representative I could have found and was refunded instantly. Raise.com is a great site, especially knowing that they have your back if you run into any problems. Thanks again!

If you don't have any issues with buy or selling cards, Raise is a good site to buy gift cards. But whenever you have questions or issues on your account. You usually have to waiting on the phone more than 30 minutes (in average) to get answered by a customer service based on my three time call experience.

I received great customer service at Raise today. The Post Office tore the envelope my gift card was in, and of course the envelope was empty. There actually wasn't even an envelope left, just the front part. It also took the Post Office two full months to send it to me. I called Raise and they couldn't have been more understanding. After explaining the situation, they refunded the card in full. Amazing, wonderful experience with customer service.

While we were very disappointed not to receive the KFC gift card we ordered due to the shipper not sending it, we were very pleased with Josiah's settling of the matter when I called Raise. Our refund was issued quickly with no hassle. It's good to have a go-to company to buy gift cards at discounted prices.

Raise.com is an amazing website for thrifty shoppers, and I am truly thrilled with my purchases. As exciting as their discounts, Raise.com also gave me outstanding customer service. When I had a question about a purchase, I was helped by Katerina, who was incredibly professional, efficient, and kind. Katerina's approach to customer service was like a breath of fresh air as she took it upon herself to make sure I was taken care of. I liked Raise.com when I first used the website, but I like it 100 times more after speaking to Katerina - she completes the great package of discount and service that they provide. As a result, I highly recommend Raise.com.