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Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
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Raise.com was an easy, quick way to sell several unused gift cards we had sitting idle for years. From start to finish the process took less than 2 weeks and we have checks in our hands vs. dusty gift cards in a drawer!
After being informed that I would be credited the amount remaining on a Lowe's card ($232.88), I was sent an email indicating a different amount would be refunded. When I asked the reason for the discrepancy, I received no response. The original amount was $295.25, but there was $232.88 remaining on the card per Lowe's.
Up until that time, I was pleased with the Raise follow-up to two digital cards that didn't work. Should I expect a response?
Raise has saved me so much money at Starbucks, and they make it so very easy! You just purchase a card online for up to 20% off, you get the card number instantaneously emailed, you add it to your Starbucks app and transfer the balance to your primary card, and voila! You've got an addition to your card for 10-20% off. I love it! I never would buy a regular gift card anymore having discovered Raise.
Raise.com is a great way to save money while purchasing awesome gifts that everyone will appreciate. Great customer service and wonderful savings!
Very reassuring and pleasant. Helped me with my concern with lightning results!
I had a question and two comments regarding my order and Raise in general. Penelope was so helpful on all three. Thank you very much.
Wait time was very minimal and customer service was excellent...! Thanks.
They sell FRAUDULENT cards and then refuse to give you your money back. It's been over 3 months and these bastards have STOLEN my money and refuse to give it back.
I had a problem with a gift card, it had zero balance when I went to go use it. I sent an email right away letting the company know what had happened. Within two days I got a full refund back to my account. Thank you thank you!
This is the first review I have ever made for a company. I purchased 3 gift cards from Raise. 1 worked; 1 didn't and they refunded me and 1 card I never received & IT WAS ELECTRONIC! I spend $300 on it September '15. It is now January '16 and I still haven't been refunded. I've gone back and forth with customer service over 9 times. Every email is at least a 3 to 4 day response. Their phone lines are also filled most likely due to other customer service problems. STAY AWAY FOR THIS COMPANY
Frustrated that no where on the Raise.com website, does it indicate that a Visa Debit card is not an acceptable form of payment. I called my bank and registered the card and spent a lengthy period of time with both the bank and raise representative trying to use the card only to learn that it is notable acceptable form of payment.
I have to say, I did enjoy Raise at the beginning. They had a lot of selection, and their website was well designed. However, their customer service is absolutely horrible. They are impossible to talk to, they took 6 weeks to respond to my emails, and there are no exceptions to any other their stringent policies.
Lovely (yes, her name) helped answer a question I had. She was courteous and efficient- in a word she was... lovely to work with
I dont understand I paid over 200 dollars for cards and did not receive them or a note that they were delayed or back-ordered... I emailed them and got no response... Is this company on the up and up?
The support from Raise is always great. And the support from Lovely was no different. And the deals, when they work, are great. My frustration is always toward the sellers who, post-delivery, somehow make the balance disappear.
I have discussed a few concerns faced with Raise recently and she could handle all of them in a satisfactory manner. Impressed with her knowledge, patience showed to understand things, and turn around time in resolving the issue. Keep up the good work!
I realize that buying a resale gift card is risky. There is always the chance that the person who sold the card will use the number before the resale purchaser has a chance to do so. Raise has excellent customer service and guarantees its cards. When I was unable to use a card purchased three weeks earlier, my money was promptly refunded. While it was disappointing to not get the bargain I thought I had purchased, Raise did everything they could to make it right.
I couldn't redeem the Amazon Gift Card I bought from Raise.com. But they issued a full refund of my order.
I purchased 5 Ruth Chris Steakhouse gift cards and just found out that one of them had a zero balance on it even though it was supposed to be $250. Called the Customer Support and Maya helped me resolve the issue to my full satisfaction. I really appreicate all her help! She was very pleasant to work with. Thanks Maya!
Audrey
Spent and hour and a half on the phone today, after having all of my lowes cards denied in store. Boy was I upset today, it was so upsetting! But then, I called and was assisted by Naevia who not only fixed my problem, but was so calm and kind that my aggravation quickly went away.
She was so helpful! Of all 6 calls I've made recently she's is without a doubt my favorite rep and a shining star at Raise!
Thank you Naevia, while you may never see this you'll never know how much your kindness and knowledge of your job made my life easier!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members