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Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
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I've never gotten any gift cards I ordered from Raise because the agents keep cancelling orders saying they need more information from me to "verify" my account. They want information on social security numbers, previous addresses I've lived at, my credit card information, and even a copy of my state driver's license. I will not provide this information because of the risks of identity theft. Raise.com is a fraud. Many reviewers have reported that when they get their gift cards, the balance is lower than advertised. But be aware that Raise also operates simply as a front to get your personal information. DO NOT BUY FROM RAISE.
I've been shopping on Raise since 2013 and have made 50+ purchases. The vast majority are seamless. On the off hand something happens (like I accidentally lose a gift card), customer service has been very helpful in resolving the issue.
I bought three Starbucks eGift Cards from them over two weeks ago. None of them worked (and I tried them the moment I received them). Today, 15 days later, I still have not received the refund they promised me. They had no issue charging me the day I made the purchase, but apparently any kind of timely refund is out of the question. Today I received an email stating that they were still looking into it and to wait until next week. What is there to look into? They sold me bad cards. Refund my money.
I will be disputing this with my credit card company.
I have been buying from Raise for years. Only a couple of problems and they have taken care of immediately and with great customer service.
I received the proper information on which numbers to use as promo code on a egift card.
Your customer service person was very knowledgeable and stayed with me until I made the transaction on the ebay order site.
My wife and I went out to our normal Tuesday night restaurant, I was shocked when the Gift Card that I had used several times before, showed a zero balance. It should have had over $80 left on it. I was angry and upset. I called RAISE support and spoke with SOPHIE. She could not have been nicer. I knew right away that SOPHIE would take care of the problem. What a RELIEF!
Thank you Raise and Sophie for re-assuring me after a terrible experience.
Rick (now a loyal RAISE customer).
I bought many macy's voucher. Initially these card worked, later macy's website can't recognized them. I have more than $1,000 macy's card. When I contacted raise, they said because of out of 3 months, they couldn't refund me. I still couldn't figure out what's happened.
Evie, was very patience answering my questions thoroughly and she resolved all of my 3 inquiries. Awesome support.
I have never had an issues, customer service hands down is awesome! It is nice having a trustworthy place to buy discounted gift cards for gifts and my everyday uses.
Excellent customer service. I appreciate very much for the person to help me for my request. He is very proactive and excellent in his support. That is the reason why I am always a loyal customer with Raise.
Thank you very much.
One of my order did not come in mail - but they issue a refund. Great service, there was no waiting on the phone.
Card was provided at a significant (but realizable) discount & shipped quickly; after successful registration at the provider's site and successful use of a small amount of funds the card was discovered to have a $0 balance - which Raise acknowledged (and remedied) by refunding the cost of the original transaction.
I had issues with two of the gift cards that I purchased from Raise. I contacted their online chat and the issues were resolved within 5 minutes. Very pleasant to deal with. We love raise.com and use it all the time.
An excellent customer service experience. I wish more companies were like this. Thank you
Over the years I have bought gift cards from Raise. Most of the times they work OK but numerous times they have stopped working. I have been able to get refund. The key is the 90 days guarantee for refund. People who want to buy gift cards from raise should only buy them if they are ready to use them and not buy them for later use. You loose out the money while trying to save some bucks.
Come here often when buying for birthdays or something similar. Great idea!
Santino did an excellent job assisting me with resolving the situation I had called about. He was polite, thorough, and very efficient. I received an e-mail soon after after our phone conversation confirming what Raise had done to resolve the matter.
It has the best prices on gift cards and the customer service is great. I had a major a gift card from Zara (and Zara was horrible. They couldn't even trace a thing regarding the gift card. Never Never get a Zara gift card. You will always lose whenever there is an issue. They don't even have transaction details.)
Raise.com stepped in and resolved my problem quickly and put me at ease. No one likes to lose money when you are trying to save. I
I used to be an active costumer of raise but recently I noticed that there is 0 balanced in most of the gift cards I bought from them (taco bell, panda express, golden corral,... I bought them a couple of months before). What they do they randomly zero the balance of gift cards and some people follow that and some not, and they take money from the people who do not follow that, and if you are over 100 days the do not even care about that and they dont help you at all and u lose your money. I lost over 100$ on restaurant gift cards and I am so mad at them and they dont help fix the problem. Never trust them, them, NEVER
Thank you for answering all of my questions Sophie in a quick and timely manner. Very excited to discover this site and buy all of my gift cards from here now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members