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The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
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She was very helpful in resolving my issue. I simply wasn't clicking the most recent link to reset password and she is the one that made me check that.
My online chat was followed up with a phone call & email! This was an extra step to assure me that I was satisfied with my concerns. This will always be remembered that Outstanding Customer Service is still alive!
One card never arrived and one e card was blank when I went to use it!
NOT GOOD a real inconvenience calling and trying to straighten their mess out
Offered nothing for the repeated inconvenience
I really appreciated the excellent customer service regarding the issue I had. Keep up the good work.
This is a scam, buyers beware! Sellers are 3rd party scam artists that buy gift cards, put them up for sale then deactivate them. These are not ordinary gifts cards. There's a lot of bad possibilities for buyers. I would strongly advise to stay away from these types of companies. Raise is the middle man, I called them right away when I couldn't use my gift card at Olive Garden on March 1 2016 and they said sorry but we can't help you your past the 100 day guarantee we have. So I called Darden gift card company, which they advised not to buy from raise because this scam happens a lot. They said I had used $27 on October 26 2015 then on December 30 2015 the card was deactivated due to a billing issue!
I was a first time user at Raise and when I had an issue Maxwell really explained everything and was super friendly, as well. Couldn't have asked for better customer support!
I started a chat today with the idea that I'd either HATE RAISE.com or they would win my patronage. Well they blew me away! A++++ Michiko was simply AWESOME! And uber fast to respond and fix my issues
I had purchased twenty $100 Ebay gift cards at one time. When I went to use them three of them had no value. I contacted Raise.com on 2/6/2016 about the issue and there customer service rep, Angel stated that I would have either a refund or replacement cards within two days. On 2/9/2016 I got an email from someone named Spencer which stated it would take between 10 to 14 business days. I've spoken with customer service reps three times and a supervisor once about the issue and they always tell me that they need to call Ebay. Its now 3/6/2016 and I still don't have a response. It doesn't take an expert to figure out that their ripping me off and have no intention of reimbursing for the bad gift cards.
When I tried to check the balance on a gift card that I had purchased on Raise.com, the store said there was a 0 balance on the card and I knew I had spent only part of it. So I contacted Raise.com via chat and the chat agent contacted the company I was dealing with and verified that there was still a balance on the card, as I had anticipated.
Received a gift card with no value in it. Called the customer service and representative Wren help me to due with this problem. After a few questions, she told me not to worry about and issued the refund immediately, really appreciate with her help and this makes me not fuss to shop in Raise!
I was unsure if I wanted to purchase a card, called Raise and spoke with Sheila. She was so helpful and answered all of my questions. She was a pleasure to speak with, I wish all customer service agents were like her! Sheila is the best!
I did a have problem with a purchase and I was helped quickly and professionally. Thanks to a great team. I plan to continue using this money-saving site!
Dante was really helpful. I was taken care immediately. Really appreciate!
This company can shaft you without recourse. My wife purchased 6 large walmart gift cards. When she went to use them at Walmart the value for all 6 was $0.00. She went through Raise procedure for refund and two were refunded. The other 4 were not: "our gift card review/investigation believes they were used by you" They will not refund the amount... almost $4000. 00. DO NOT believe their statement that you have 100 days. The cards were bought and used within 2 days. They claim that they check them before they email and that they were good when they sent them so she must have used them. She has never had a problem with cardpool.com buying and using their cards
Wonderful app... would highly recommend. Easy to use, saves you lots of money and the staff is amazing. Thank you Raise.com!
Aria was really helpful and resolved my issue in minutes. Thanks.
I used Raise for the first time and was not sure how the process works. Customer support walked me through it. It was very helpful and I saved some money
I received one ecard that had no balance, one physical card that had no balance and a
Starbucks-gift-card that was never sent. Avoid Avoid Avoid!
I ordered a couple gas cards at a great price but had difficulty entering a discount code; I chatted online with customer service (Sophie) and she was very helpful, responded quickly, and made this an enjoyable encounter.
I will definitely deal with Raise in the future.
I have spent thousands at raise. Com - but today was told by Lowe's they would not accept my two Raises "Lowe's (In Store Only) eGift Card" merchandise pages worth $132.27 because there was no bar code on them. I had used one of them before, and my Raise printout on each reads "Expiration: Does not expire" - with a Number, and a Pin #. When I called, both the first respondent and a supervisor told me I would not be reimbursed since the pages were outside their 100-day policy.
The Raise service person's analogy was that, had I bought a store product and took it back a year later, they wouldn't accept it. However, that analogy isnt valid because I would at least still have the product. What I have is nothing - despite Raises "Does not expire" printout. Sadly, I purchased $600.00 of their cards in the last three days - more than $3,000.00 since December and now they lose a customer because of $132.00. Bad customer service. Unfair, unfriendly, and unresolved.
Answer: I had a problem with the lowes gift cards i purchased from Raise as they did not work at lowes. It took upwards of 10 calls and over 3 months before I received my over $700 back. I will never buy anything on Raise again
Answer: People should unite and file a class action lawsuit against these guys, any attorneys reading this?
Answer: You check the balance on the business' website. For instance, if you have a McDonald's gift card, go to McDonald's website to check the card balance.
Answer: The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance. Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore. The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.
Answer: Susan, we're sorry to hear about the trouble you are having. Can you please send an email to member.success@raise.com with the email address associated with your account so that we can look into this for you?