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RaiseReviews 987

2.8

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Raise Reviews Summary

The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.

This summary is generated by AI, based on text from customer reviews

service
146
value
133
shipping
108
returns
107
quality
130

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Louisiana
1 review
0 helpful votes
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She was very helpful in resolving my issue. I simply wasn't clicking the most recent link to reset password and she is the one that made me check that.

Date of experience: March 9, 2016
Washington
1 review
0 helpful votes
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Amazing
March 12, 2016

My online chat was followed up with a phone call & email! This was an extra step to assure me that I was satisfied with my concerns. This will always be remembered that Outstanding Customer Service is still alive!

Date of experience: March 9, 2016
Indiana
1 review
4 helpful votes
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One card never arrived and one e card was blank when I went to use it!
NOT GOOD a real inconvenience calling and trying to straighten their mess out
Offered nothing for the repeated inconvenience

Date of experience: March 9, 2016
Texas
1 review
0 helpful votes
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Great Service
March 11, 2016

I really appreciated the excellent customer service regarding the issue I had. Keep up the good work.

Date of experience: March 8, 2016
Nevada
1 review
6 helpful votes
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This is a scam, buyers beware! Sellers are 3rd party scam artists that buy gift cards, put them up for sale then deactivate them. These are not ordinary gifts cards. There's a lot of bad possibilities for buyers. I would strongly advise to stay away from these types of companies. Raise is the middle man, I called them right away when I couldn't use my gift card at Olive Garden on March 1 2016 and they said sorry but we can't help you your past the 100 day guarantee we have. So I called Darden gift card company, which they advised not to buy from raise because this scam happens a lot. They said I had used $27 on October 26 2015 then on December 30 2015 the card was deactivated due to a billing issue!

Date of experience: March 7, 2016
South Carolina
1 review
0 helpful votes
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I was a first time user at Raise and when I had an issue Maxwell really explained everything and was super friendly, as well. Couldn't have asked for better customer support!

Date of experience: March 7, 2016
Louisiana
1 review
0 helpful votes
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BEST SERVICE EVER!
March 10, 2016

I started a chat today with the idea that I'd either HATE RAISE.com or they would win my patronage. Well they blew me away! A++++ Michiko was simply AWESOME! And uber fast to respond and fix my issues

Date of experience: March 7, 2016
Florida
1 review
9 helpful votes
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RIPPED OFF FOR $300
March 9, 2016

I had purchased twenty $100 Ebay gift cards at one time. When I went to use them three of them had no value. I contacted Raise.com on 2/6/2016 about the issue and there customer service rep, Angel stated that I would have either a refund or replacement cards within two days. On 2/9/2016 I got an email from someone named Spencer which stated it would take between 10 to 14 business days. I've spoken with customer service reps three times and a supervisor once about the issue and they always tell me that they need to call Ebay. Its now 3/6/2016 and I still don't have a response. It doesn't take an expert to figure out that their ripping me off and have no intention of reimbursing for the bad gift cards.

Date of experience: March 6, 2016
Pennsylvania
1 review
0 helpful votes
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She found my money!
March 8, 2016

When I tried to check the balance on a gift card that I had purchased on Raise.com, the store said there was a 0 balance on the card and I knew I had spent only part of it. So I contacted Raise.com via chat and the chat agent contacted the company I was dealing with and verified that there was still a balance on the card, as I had anticipated.

Date of experience: March 5, 2016
Ohio
1 review
0 helpful votes
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Received a gift card with no value in it. Called the customer service and representative Wren help me to due with this problem. After a few questions, she told me not to worry about and issued the refund immediately, really appreciate with her help and this makes me not fuss to shop in Raise!

Date of experience: March 5, 2016
Illinois
1 review
0 helpful votes
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I was unsure if I wanted to purchase a card, called Raise and spoke with Sheila. She was so helpful and answered all of my questions. She was a pleasure to speak with, I wish all customer service agents were like her! Sheila is the best!

Date of experience: March 4, 2016
Tennessee
1 review
0 helpful votes
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I did a have problem with a purchase and I was helped quickly and professionally. Thanks to a great team. I plan to continue using this money-saving site!

Date of experience: March 3, 2016
Texas
1 review
0 helpful votes
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Dante was really helpful. I was taken care immediately. Really appreciate!

Date of experience: March 2, 2016
Texas
1 review
5 helpful votes
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This company can shaft you without recourse. My wife purchased 6 large walmart gift cards. When she went to use them at Walmart the value for all 6 was $0.00. She went through Raise procedure for refund and two were refunded. The other 4 were not: "our gift card review/investigation believes they were used by you" They will not refund the amount... almost $4000. 00. DO NOT believe their statement that you have 100 days. The cards were bought and used within 2 days. They claim that they check them before they email and that they were good when they sent them so she must have used them. She has never had a problem with cardpool.com buying and using their cards

Date of experience: March 2, 2016
Texas
1 review
0 helpful votes
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Raise.com
March 4, 2016

Wonderful app... would highly recommend. Easy to use, saves you lots of money and the staff is amazing. Thank you Raise.com!

Date of experience: March 1, 2016
Virginia
1 review
0 helpful votes
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Great service!
March 4, 2016

Aria was really helpful and resolved my issue in minutes. Thanks.

Date of experience: March 1, 2016
South Carolina
1 review
0 helpful votes
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Great support
March 4, 2016

I used Raise for the first time and was not sure how the process works. Customer support walked me through it. It was very helpful and I saved some money

Date of experience: March 1, 2016
California
1 review
4 helpful votes
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RIP OFF!
March 2, 2016

I received one ecard that had no balance, one physical card that had no balance and a
Starbucks-gift-card that was never sent. Avoid Avoid Avoid!

Date of experience: February 28, 2016
California
1 review
0 helpful votes
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I ordered a couple gas cards at a great price but had difficulty entering a discount code; I chatted online with customer service (Sophie) and she was very helpful, responded quickly, and made this an enjoyable encounter.
I will definitely deal with Raise in the future.

Date of experience: February 26, 2016
New Mexico
1 review
3 helpful votes
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Bad business... defrauded
February 29, 2016

I have spent thousands at raise. Com - but today was told by Lowe's they would not accept my two Raises "Lowe's (In Store Only) eGift Card" merchandise pages worth $132.27 because there was no bar code on them. I had used one of them before, and my Raise printout on each reads "Expiration: Does not expire" - with a Number, and a Pin #. When I called, both the first respondent and a supervisor told me I would not be reimbursed since the pages were outside their 100-day policy.

The Raise service person's analogy was that, had I bought a store product and took it back a year later, they wouldn't accept it. However, that analogy isnt valid because I would at least still have the product. What I have is nothing - despite Raises "Does not expire" printout. Sadly, I purchased $600.00 of their cards in the last three days - more than $3,000.00 since December and now they lose a customer because of $132.00. Bad customer service. Unfair, unfriendly, and unresolved.

Date of experience: February 26, 2016