RaiseReviews 987

Do not buy anything from Raise unless you want to deal with them for having a zero balance in your Egift cards. That was what happened to me. On 1/4/16, they had a good deal on starbucks Egift cards, so I bought 7 Egift cards from them. 3 out of the 7 cards have zero balance.
I chatted and called them 3 times and nothing was done. They told me to just wait 7-14 business days to get my money back. Look, now is April 5th and I still didn't have my refund back. WTF Raise. Total SCAM.

I have purchased gift cards worth $3400 to purchase appliances for my new home. I didn't even get half of them in 14 business days which they have mentioned on their website. Tracking information that they provide on the website is completely inaccurate. Tracking information from raise.com shows that some of the cards have been scanned at some USPS location but I got them already. We can't track the cards with USPS website and they themselves don't know where exactly the cards are. Whenever I chat with customer care, they simply point me to the tracking information on the website which is complete nonsense and ask me to wait for 30 days. This is the worst online shopping experience. As of today its already 18 business days and I haven't got all of my gift cards. I have sent emails to support team to investigate what happened to the remaining gift cards which I suppose to get in 14 business days but no response from them. I wonder why they are charging money from the sellers if it is like craigslist.

We purchased a home depot gift card for $50 but it was $0 when we tried to make a purchase In-store for the first time. We called Raise but they would not work with us at all or refund our money. They would not contact the seller or even open an investigation. Anyone would be able to sell "temporary" gift cards on Raise and then use them before the buyer has time to use it himself. Raise needs to investigate the sellers who are actively committing fraud on their website and take responsibility. I highly recommend not buying from Raise as they support stealing your money. I'll be filing a report with the consumer complaints through the usa gov website.

The Guarantee with this company has gone downhill. I have spent tens of thousands of dollars with them mostly on Lowe's gift cards. They used to be good about refunds, but not anymore. Now I have a bad card for $172.68 and ive been jumping through hoops emailing, calling, mailing the card back and still no refund. Its been well over a month of giving me a hard time. Their cards seem like a good deal, yes, but just wait until you get a bad card with these guys! You can say goodbye to any savings you thought you were gonna get and will probably eat a loss instead for their benefit

My experience has been very good, however with all the fraud going on and the phishing e-mails, I would recommend that when you ask a client to call back to speak about an order, you give the toll free number listed on the website and have an option for the security area they need to reach. I did not recognize the 312 number given, therefore I called the 888 number and when they tried to transfer me, I got hung up on.

If this issue was corrected, Raise would get a 5!

I found out that the balance of a card I had was incorrect, being over $100.00 less what it was supposed to be. Not only did Raise refund me the difference, they also included the discounted savings amount. I was told it would take 2-3 business days to be investigated, but instead, it took maybe an hour & a half! If you are worried about purchasing discounted gift cards, don't be. They have a 100 day satisfaction guarantee, and they totally stick by it! Thank you Santino for your help! I'm truly pleased!

I purchased a $100 Whataburger gift card to test the waters. When I called the number on the back of the card, the automated system confirmed the $100 balance. We used it once for $24. The remaining balance was accurate. I ordered 3 more cards as gifts. Upon arrival, all the balances were $100. The following day, ALL cards had zero balance including the very first card used. I contacted customer service and "they would look into it only if I did NOT call my credit card company to dispute the charge". I have yet to hear from Raise.com even after I contacted them again. My credit card company will take care of the charges. It is very clear that Raise is a scam. Save yourself time, energy and your hard earned money and stay away from these scam artists.

The actual gift cards are hit-or-missyou may get a full one, you may get an empty one. But the customer service is a joke. Noliterally. Amongst me and my friends, Raise customer service is a joke; we like to pass around the responses we get, and compare average wait times (right now around 1 month for a response). Do yourself a favor. Pay with cash or credit. Anything but Raise.

My first time ordering from Raise and I encountered a problem. However, I spoke with Lynn who rectified it immediately with a smile in her voice and in her emails. I would definitely recommend using the service and not worrying about mishaps. They are taken care of in the best way in my opinion!

Raise's customer service far exceeds that of other gift card sellers. They've earned our absolute trust in standing behind the cards they sell. We've stopped using other services due to getting "burned" by bogus gift card that the company was not willing to stand behind.

DO NOT TRY TO USE THIS SITE UNLESS YOU BUY AND USE IT RIGHT AWAY.
Since it said No expiration date for their gift card, I haven't use it till today, I bought Coldstone Creamery gift card $50 last April. It had no value at all and when I contact Raise.com, they said it was over 100 days guaranteed period and they didn't do anything. No one didn't seem to care at all. I asked them to provide me the proof that card which I bought was legit. They just kept saying they checked it before selling it verbally or in their text form. No reliable proof at all. It all came down to me to blow off my $50 gift card. Very fishy company which has no clue at all. Only I can do right now is to prevent further victim like me.

Buying from Raise (or any of these card resellers for that matter) is a huge gamble unless you use the card quickly.

I bought a couple of $50 Panera Bread egift cards and confirmed both were valid when they first arrived. First one worked fine but I didn't get to use the 2nd one until after the "100-day guarantee", only to find it had just 1cent left on it. The Panera Bread gift card site indicated that the card had been emptied (at the same location where it was originally created) 61 days after it was sold.

After several months of calls, Raise finally said "tough luck, not our problem" and blew me off. This despite the fact that the card was loaded (and subsequently unloaded) at an apparently non-retail Panera Bread location. This makes it likely that this card was sold by Panera Bread to Raise at a discount, and implies that Panera Bread cancelled the card for some reason (the only one that comes to mind is non-payment). Of course, Raise would not confirm/deny any of this other than to say that "things can go wrong and vendors do sometimes cancel cards" (like I said, no doubt for non-payment). At best this is a scam nicely packaged with a "100-day guarantee" that Raise marketers know most people will forget to use until it's too late.

So be aware that, when you buy a card from one of these resellers, you don't actually own it (ever).
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Update: Well, despite a categorical rejection of my request for a refund, one actually came through shortly after this review was posted. Coincidence? Maybe, maybe not, but at least they did finally (after 4 months of calls) refund the original cost of the egift card.

So my advice remains the same (if you buy, verify the value then use it quickly), but it's only fair that my opinion of the business improves (from 1 to 3 stars)!