RaiseReviews 987

I have purchased many gift cards from Raise for several years, had no problem. Received an email from Raise asking me to call them to complete processing my order. I received so many "TAKE5" emails from Raise, I missed that email and actually forgot all about that order. When I try to place another purchase recently, I find out that my account had been locked up. The customer service said that since I had not call them back, I now need "to further verify your account, please send in two images of your ID, and attach it to this email. For quicker verification we request that two pictures are taken at different angles (90 and 45 degrees), all four corners are clearly visible, and the background is a normal setting to assist in confirming the security features of the ID. Scanned or faxed copies are not accepted at this time. Images cannot be submitted in compressed (zip) format.
At this time we accept the following forms of ID:
1. State Issued Drivers/Operators License;
2. State ID
3. Non-USA Passport with Visa"
Seriously? That's too much info given out for purchasing gift cards. I purchased gift cards from other sites for years, nothing like this ever happened to me or my friends. Any one has similar experience?

They are a rip off company! I had to call my charge card & cancel all my raise gift cards because they could not tell me which gift card was the last one I could not get to on my new phone. 7 phone calls & multiple emails to the ad customer service & all I needed was a crazy activation code & their problem could have been resolved. Stupid idiots. A elementary kid on a computer could have solved that problem. Don't know the order number because they can't get me to it. I would run as fast as you can.

"I purchased a Lowes gift card from Raise last November. It was an electronic credit.

The Good: I used it some of it right away to make sure it worked and the balance was accurate, and it was.

The Bad: Apparently, the credit was based on a Lowes merchandise credit. In December, Raise learned that Lowes was changing their policy and would no longer accept merchandise credit without the physical card. Raise decided to contact previous SELLERS of the credit to ask them to send in their physical card. But they chose not to notify BUYERS that their card was not going to be valid in January. Some sellers never shipped the card and Raise never notified me of any of this. When I tried to use it in the spring and found out it could not be used, I contacted Raise about the problem and that was when they told me they already knew about it. They also said I was out of luck because while their records showed the seller used the shipping label to send in the card, they could not find it in their warehouse. When I asked for a refund of my remaining balance, Raise would only refund me a max $50 credit instead of my actual balance and said they were doing me a favor because technically, it was outside of their 100 day policy.

So help me understand the logic... Raise found out that my Lowes card would be invalid within the 100 days of my purchase but chose not to tell me about it, and now they can't refund me the amount because I didn't tell them (what they already knew) until after my 100 day window. Total ridiculous.
The least they could have done is notify the buyers when they found out from Lowes. That's what an ethical company would do. I spoke with customer service and their supervisor, and while they seemed nice and reasonable, they apparently are not empowered to do the right thing. They also said that their products are meant to be fully used in 100 days. Not true. If it were, then there would be far fewer buyers. Anyways, I will definitely take my business elsewhere. "

I placed an order for a Carraba's gift card at a great price. Unfortunately, I didn't double check on the shipping address and had to call customer service for help. My representative was Yandy. She was efficient in correcting the problem in less than 5 minutes. Super nice, pleasant and polite. The perfect combination for someone in customer service. I'll be ordering again and telling others what a value they can find at Raise! Thank you!

My account was suspended due to an error, they detected my IP address was from Canada, I live in Texas! They detected that when I was purchasing an order, they canceled my order only saying due to an issue the order was canceled (I figured someone might have just beat me by a second with that offer). Nowhere was I notified that my account was suspended, I was ABLE to login to the website and browse and change setting in my account. I was UNABLE to login through my mobile app, but it was due to an connectivity issue, not because my account was suspended, it so happen right when they upgraded the app, so I figure it was an issue with the app since I can login with my phone browser.
UNTIL I try to make a order with a good deal and that when I realized it was suspended! I was extremely upset that I wasn't notified, and because it was after hour, I have to let the deal slide. It was a double %off than what it usually is, who want to let such good deal slide!
ANYWAY, horrible on their side for not keeping the client inform as to what happened to their account, at least show somewhere that the account was suspended when they login! If I would've known it was suspended, I would have have it resolve on that day!

I'm thinking of hiring a lawyer. They stole $700 from me. I bought 2 gifts cards, one for Home Depot and the other from lowes. Both were at $0. I called so many times, they don't do anything. It's been 3 months and yesterday I called for the last time. Customer service dept is useless and they won't give you the contact information for the claims department. There is no way I'm giving up. I'm not loosing $700. Anybody Else would like to try to get their money back? I wonder if many of us get together if we can all get a lawyer and sue.