RaiseReviews 987

I've ordered few times from RAISE and every time I have received EGIFTCARDS and I use them promptly. I have not had an issue yet and don't expect to...I will try to preplan all my purchases in the future CVS - Target - Sears - gas - restaurants and hotels to shop here first .. using my $$$ more wisely.

My husband and I spent over $6,000 in gift cards through raise... Just to receive over 1/2 of them that were fraudulent. When I received them I called to check the balance on every single card and it had the correct amounts. As soon as the 100 days were over the balances had miraculously disappeared and raise said "there is nothing we can do, it falls outside our 100 day policy". Don't even spend a dollar on these cards... worthless!

When I did not receive my purchased card after 2 weeks, I followed up with Raise.com and was told that based on last tracking information (which is 7 days ago), the package has arrived at the post office hub (about 20 miles to my post office) and I should receive it any day now.

3 weeks later I followed up with Raise again on my purchase, I was told that there has been no change since last tracking. At this point, both Raise rep and I knew that the package was lost.

I asked for a replacement card and was told that company can't do that. All they can is refund the purchase. However, even the package was lost, they can't refund until 30 days after purchase date. So I told the rep that I will dispute the charge with my credit card company first to avoid further delay.

30 days later, I contacted Raise to close this matter, and was told that the transaction has been under dispute, so there is nothing need to be done. However, Raise advised me that it would be better if I could cancelled the dispute and have Raise directly issue the refund, that way it won't impact my account status. I don't think it is necessary to do so, since I have disputed the charge and received my credit, I don't think we need to create more works for this matter.

However, 60 days later, I received a phone call from my credit card company's dispute center and was told that they received a reply from Raise.com. Raise indicated that they have a tracking number for the shipment, so there should be no dispute on the purchase. Raise did not mention that the package never delivered. My credit card company used the information that I received from Raise and disqualified their reply.

It's a bad taste for the the purchase. Raise, in one way asked me to cancel the dispute so they can issue the credit to my account, and turned around reply to the credit card company that my dispute is il-legit. I am glad I did the right thing by disputed the charge with my credit card company.

I would not recommend selling your gift cards on this site. They will debit your account in a heart beat and always takes the buyers side over the sellers side. Even though we are the ones making the company money. Look for an alternative. There are plenty other options. I have been a seller on raise for a long time. They dont care about the fact you have been a bulk seller with a high success rate. This company doesnt give a crap apparently about the buyer or seller. BEWARE!

I paid 272.00 on 1/7/16 for a Albertson Physical Gift Card. I went to use it a few weeks later it had zero balance. Called R and was told they would put the money back on as there was an error. I made the mistake of not checking as I had bought others from them. I went to use it 5/9/16 and it had a zero balance. Called Albertson they said the card was used up in another state on 1/8-9-10 the finial day for the balance of $282.17. The card was used up on a Sunday only 3 days after I ordered it Thursday. Albertson said I was scammed and to call Raise. I did and they claimed the 100 day rule. They offered no help in finding out what happened in spite the timing on this looking like an inside job from their staff or vendors. You would think they would want to know how this could happen.

I've had multiple bad experiences with Raise. The first time they gave me a refund for my gift card because it didn't work, so I gave them an extra chance. This time I bought a gift card labeled as "delivered to your wallet" (meaning it gets sent to your phone for immediate use). I read ALL the fine print shown and then bought it. I go to use it 5 mins later and only THEN does it tell me that this gift card has to be printed out to use! I was clearly ticked - I had to go ahead and pay without my gift card - and then asked for a refund. They're claiming I "misunderstood" the use of the card so it's my fault and they won't give me my money back. No misunderstanding here! They did a bait and switch! Con artists. I have NO respect for this company and will never use them again!

I lost $500 trying to save 2% by trusting this crooked company. DO NOT USE RAISE.COM.
If you forget to use it in 100 days, they will not refund the money and the card will be useless.

I happened to purchase a $200 eGift certificate for the Olive Garden restaurant from Raise.com. Before attempting to use it I checked its balance and learned it was $0.00. I called the parent company Darden and learned the card had been cancelled by their corporate office ten days after it was issued because it was a fraudulent transaction. Because it was now over 100 days, they said there was nothing they could do. I protested and they said they would reimburse me $25 and that I could take $5.00 off a future purchase of $50.00 or more. I said they could keep their generous offer as I planned to spend my time sharing my experience with others. STAY AWAY FROM THEM!
Here' s their response:
Maxwell (Raise Support)

May 6,11:28

Hello Louis,

Thank you for contacting us in regards to your Olive Garden gift card in order R*******. We received a request to look further into the Olive Garden gift card, but we regret to inform you that your order falls outside of our 100 Day Money-Back Guarantee. Due to the amount of time that has passed since the order was placed, we are unable to issue a refund or replacement card.

Please accept our sincerest apologies for any inconvenience this may cause, and we would like to offer you a discount on your next purchase. Enter code 5ONRAISE for $5.00 off your next order over $50.00.

Our protection policy has been established to cover all gift cards for 100 days from their date of purchase, and as such, our members are encouraged to redeem the card within this time-frame. We appreciate your understanding in advance and welcome any questions you may have about our policies.

Sincerely,
Maxwell

Raise Member Services
*******@raise.com