RaiseReviews 987

On July 16th I ordered two $50 McDonalds Gift cards for $41.69 each. 10 days later they still had not shipped so I had to contact Rasise. Instead of honoring my order they simply refunded it, leaving me to have to order replacement cards at the then higher prices.

This is ridiculous. Once the order is accepted it needs to be filled at the original price.

I know they'll just claim it's "the seller's fault", as this is what they always say when an order goes bad. But since Raise hides the "seller's" identity from us buyers we are doing business with Raise not the mysterious, unidentified, "seller" and Raise should honor their deals.

I bought a couple of wholefoods giftcards in 2015 of about 300 dollars. You would assume gift cards never expire right? Until one day I was in the store and got ready to pay. I found all ecards have turned to physical and I have never received any notice in any way. Of course, I never received any physical cards either! I just thought those cards are safely stored in the Raise app in my phone! I sent emails to Raise, they repeat the same saying "sellers are only required to store the physical cards for 100 days". So after 100 days, I am helpless. My money is gone, and I don't even deserve an apology since they are doing every right based on their saying.

At first I was really excited about Raise, but lately it's been very frustrating. Already, a month in, I've purchased 2 cards that didn't have the balance promised. The first one was a restaurant gift card. It was embarrassing to go to the cashier, try to pay only to hear the balance wasn't what I thought. Not a huge deal... It took a week to get it resolved, but they did refund me the price paid (not the card value). The one that was really painful for me was the birthday present I bought my wife. I got her a decent sized gift card to Pier 1 to purchase something she was really excited about. She was super happy, and I was feeling sky-high. Well... that died when I got a text from her saying that the balance on the card I got her was $0. I reached back out to Raise and they refunded the price paid, however, I'm not getting the 30% discount anymore, so this "gift" has backfired on me. Now I have to buy the item my wife wants, only I have to pay 30% more than I had budgeted for it.

Very disappointed that this keeps happening. So far about 1/3 of the stores I've bought cards for haven't paned out, and I'm fearful about the remaining unused cards as if you don't find out they have a $0 balance within the 90 day window you're out completely - makes me wonder if they are getting scammed by some folks selling cards and keeping the #'s. Sure they don't get paid for the 90 days, but if the card goes unused then the scammers make out good... Be careful if you use the site & make sure you try to use the card within the safety window.

When cards do not arrive and you call/email, Raise will give you a very polite answer as to why. Unfortunately, it's all hot air! Then they will give you a PHONY USPS "tracking number". The time wasted on my part negates any savings on their discounted card purchase. Go ahead and contact your credit card company, dispute the charges from Raise, and get a credit back to your card. What's good for the goose is good for the gander. Do NOT do business with RAISE, it is a crapshoot!

I called my local Walmart location and the phone number that I was given was 1-800-walmart... I was then put on hold for 10 minutes... and got disconnected... I tried to get more information for you... Sorry it wasn't successful... Raise.com... I have been using this website for over 2 years now... I have saved over $1000... I love this website and the customer service is out of this world... Not only do they go the extra mile but they try and resolve any issue that you may have... Thanks Fiona... You're The Best...

I sold 2 egifts cards totaling $392, and they dont want to give my funds, I been contacting them but no help from them. This is a crime and a scam.

My email is *******@gmail.com, in case Raise finally decide to resolve the issue.

I purchased a $100 egift card on December 9,2015 for $79.90. I attempted to use it June 28,2016. I was told it had been deactivated by the Olive Garden Corporate Office February 11,2016 because of nonpayment. When I spoke with Liam and Cooper at Raise all they were willing to do is issue a $15 credit to my Raise account. They stated it was outside of the 100 day refund policy period. Yes, when I noticed the card had been deactivated it was well beyond the 100 days but my complaint, other then being scammed, is that the card was deactivated within the 100 day time frame. It was also stated that the person who they purchased the gift card from had the ability to still use the gift card since they retain the card and/or number. They also said they checked the balance on two different occasions but I am beginning to wonder if that it the case seeing the opposition I am receiving trying to get reimbursed for the amount I paid. It would seem to me that they would have a system in place to prevent the gift card/ number from being used after they purchased it from the seller. A company who was not trying to scam people would do whatever it took, within reason, to make their customers happy. I asked to speak with Coopers supervisor and was told that he was the only person I could speak to. He does not have a supervisor? I can't believe it would be worth losing a customer and potential customers over $79.90, but I suppose they think it is. Of course I am upset about the money I lost but what upsets me the most is how a company can act so blase when a customer has trusted them to sell them a product/service and it turns out not to be legitimate. If my credit card had canceled the order for whatever reason and I had received their product but not had paid them that would not be accepetable!

Strange course of actions... after selling a gift card on Raise.com with no issues, I was advised today by a CSR (after providing my phone number and email linked to the account) that the account could not be found, then after placing me on hold found my account and advised me that in order to sell a physical gift card I had to scan and email the support team a copy of the physical card. I then asked the CSR to REMOVE the card altogether from my account, he stated it is not possible I have to log in and do it myself. After hanging up, I logged into my account where there is NO option to remove a "PENDING REVIEW" gift card. So after the annoyance, I'll have to call them an ESCALATE to corporate or senior level management.

Last four of card ID 8310 NO ORDER NUMBER WAS PROVIDED by app, online, or email

Katrisha Christian Scott

Purchased a $100 Legal Seafood EGift card for $75 & a $5 credit and then just today I received a email from them stating:

"Thank you for contacting Raise Member Services. We sincerely apologize for the inconvenience this has caused you, but rest assured, every purchase on Raise is backed by our Raise Guarantee.

I have issued a refund for the total amount of $80.00 for the Legal Sea Foods gift card(s) in order R*******. The refund will be credited to your original payment method within 1-3 business days."

Well, first of all I never contacted them so I'm confused as to why my order was cancelled.

Update: Today I received an email with an explanation of why I received the refund.

"We are reaching out to you today from Raise is regards to your recent SiteJabber review. We are so sorry that no information was included as to the reason that your order was canceled.

An issue was found with the potential redemption of the gift card after it had been purchased, so a refund was completed for the order. Your purchase was refunded to ensure that you did not lose out on your money and you were not put out at the restaurant.

The promotional code that you used toward the order has been returned to your Raise account and will automatically apply to the next order that you place.

We apologize again for the confusion and are happy to answer any questions you may have."

I guess it could have worse and I had tried to use the gift card which I was planning to do this weekend.

Nancy

I purchased a $200 restaurant gift card ( I paid $158.00) through Raise.com that I gave to friends as a gift. I called the restaurant's customer service to verify the card had $200 on it, and it did. I gave the card as a gift, and by the time my friends attempted to use it two weeks later, the card had a zero balance.

I called Raise.com's customer service, and was told that I would be refunded the purchase price of $158 - I am out the $42.00 difference because I now have to buy a $200 gift card to replace the one I had given to my friends.

So, not only am I embarrassed by giving my friends a gift card that didn't work ( they found out after eating their meal, and attempting to use it), I'm now out an additional $42.00.

If my card had the full amount on it when I received it, and then the amount disappeared within two weeks, it can happen to anyone else. My recommendation is to not be embarrassed like I was, and DON'T USE Raise.com.

Here's the deal with Raise. They're a 'marketplace' for buyers and sellers of gift cards. The seller lists a gift card, mails it to the buyer, Raise takes a small commission out of the seller's side, and the transaction is complete. Raise offers a generous 100 days complete satisfaction guarantee. HOWEVER... The site is wrought with fraudster sellers. They'll make the transaction, send the card, etc. But since the gift card number is known, they can either use it online, sell it online, go to a physical store, etc. and use the balance after they already sold you the card.

My advise is if you decide to use the service, immediately confirm the balance and transfer to a new gift card. This will prevent the seller from accessing the balance.

I was defrauded a couple of times. The first time I had no idea as the balance was slowly depleted without my realizing it. I thought it was just my purchases, but it turns out my card was being 'shared' and skimmed every few days. The second time was for a $200 gift card. When it arrived, it had a $200 balance. Kept it in my wallet for a few weeks, then tried it at the merchant only to find out there was a $0 balance. Turns out this seller waited a week or so, then depleted my balance at a store 3000 miles away from me.

Maybe the e-certificates would work better as you can immediately transfer those balance to your own online account...

Too bad the fraudsters have to ruin a good thing.

I purchased a $100 Cold Stone Creamery Gift Card in October of 2015 and tried to use it in June of 2016. I learned that the value of the card was somehow fraudulently removed in November of 2015. Raise cited a 100 day refund policy which let them off the hook. Apparently this escape clause for them is somewhere on the web site. Bottom line for the consumer is that they need to keep track of all the gift cards within 100 days to make sure you're not ripped off-if you buy many this will get VERY complicated. Better to avoid these cards until they create a meaningful security system