RaiseReviews 987

I had an issue using an IKEA card which I purchased back in Jan, 2017. And I contacted Raise support via online chat, and it took me little time to have the issue resolved and I got full refund of the purchase. Of course, I am a bit disappointed with the failing gift card, but, I won't complain since I have saved a lot of money using Raise for my remodeling and furnishing project at my home. Thanks Raise! The customer support is awesome and the service is second to none.

Ordered 2 $100 gift cards for Tim Horton's Coffee. Used one for coffee one day for $2.01, next thing I know, card is empty/invalid. Same thing happened to second card. Used it to pick up remaining balance after finishing a valid gift card so I only used it for $0.05 and the remaining balance was $99.95, went to use it the next day and it was empty/invalid. There is something fishy here, either they are counterfeiting cards or they are buying/selling stolen cards. NEVER AGAIN. Submitted my issue to the site but no response yet.

This is the worst customer gift card marketplace. I will NEVER DO BUSINESS HERE AGAIN. THEY STOLE MY MONEY AFTER SELLING ME A INVALID GIFT CARD.
I SPENT SEVERAL THOUSAND DOLLARS IN DISCOUNTED GIFT CARDS ONLY TO FIND OUT THEY WERE INVALID. WHEN I CALLED THEM THEY SAID THEY COULDN'T REFUND MY MONEY. THEY OFFERED ME A $25 CREDIT WHEN I SPENT OVER $70,000 IN TOTAL GIFTS CARDS WITH THEM. THEY HAVE ROBBED ME AND I FEEL HELPLESS. I HOPE THAT PEOPLE READ THIS AND HOPE THAT IT DOESN'T HAPPEN TO ANYONE ELSE. DO YOURSELF A FAVOR AND DON'T DO BUSINESS WITH RAISE. YOU CAN GOOGLE MANY DOZENS OF OTHER GIFT CARD MARKETPLACES. RAISE MARKET PLACE IS A GIANT THIEF AND I HOPE THEY GET EXPOSED FOR IT!@!

I sold a rather large gift card on Rase.com and chose to have the funds deposited to my checking account. After taking a few days to hear back from someone regarding the verification process, I was told I needed to verify information by submitted my drivers license and a picture of the gift card, as well as any receipts I may have. A couple days later I received an email saying that the funds were going to be deposited into my account within 2 business days. I received an email 2 days later saying that the funds transfer was cancelled without any explanation and to call customer support. The agent that I got in touch with told me that it was cancelled because they needed further verification regarding the billing information on my account. I confirmed the information, and was told that the funds would be transferred within 2-4 business days. I had a great experience talking with customer support, as far as the waiting period, it's pretty unclear just how much time exactly it takes, so if you are planning on selling a gift card, expect the process to take around 2 weeks or more. (Selling it on the website, processing, verification, and the time it takes to verify again to submit to your checking account). Feel this should be a bit more clear on the website, but happy customer service was able to assist.

Raise offers promotions for money off purchases but their website doesn't honor them. When you call into their service you get people like Aria and Cooper Price ( supervisor) who will do everything in their power to not give the promotional money back. This is a fraudulent operation. Both times I tried to purchase cards they were ultimately containing $0 balances. Prices in this website are poor in comparison to other legitimate websites. Do NOT do business with this Company

I purchased over $2300 in gift cards thru Raise. At first they were fine, but I tried to use one at Outback ($200) and it came up invalid. After six months of fighting (BBB, State Attorney, Federal Consumer Complaint, writing numerous emails, and mailing letters to their head of PR), I finally got a refund, only for it to happen again yesterday! Longhorn gift card was $100, when I called to check it came up invalid, so I called back and spoke to someone, they were helpful in telling me the card was purchased with a fraudulent credit card and the funds were removed and I would have to deal with the 3rd party reseller (Raise.com) So I called and got nice rep, but of course they couldn't help past the "100 day guarantee) then I asked to speak to a manager, and got the same line. I am determined to fight this in the hopes they change their policy to help us all that have been cheated.

Well Guys i did leave a review before about raise and my purchase for the cold stone gift card, they are way beyond a ripoff, they kept the money for that card that wasn't working plus they blocked me from geting into my account, which supposedly they give me a $25 in reward to use instead of refunding me my whole $73, so there you go i advice every one not to use it.

In the past year I have been embarrassed trying to use a gift card purchased from RAISE not once but FIVE times. Each time I had checked the balance on the card when it arrived. Two of the cards were new & denied & the others I had used once or twice no problem & then 0 balance when there should have been one. What is going on here? Being with friends or family, paying with a gift card & being told you have 0 balance is no fun. I'm just glad I had extra cash with me! Each time resulted in a very long wait on the phone trying to reach RAISE customer service and then the hassle begins... you may get your balance back, you may end up with a credit towards future purchases. Future purchases from a company THAT HAS NO REAL QUALITY CONTROL. I EXPECT TO GET WHAT I PAY FOR! Happened again today, now SIX times...$50 gift card received with $0 balance! RAISE offers nothing for my time or inconvenience!

I bought $300 worth of cards for Whole Foods. When I tried to use them at Whole Foods, I was told they were stolen. Raise refuses to refund my money. I have since discovered that it is against the terms and conditions of Whole Foods Gift Cards (i. E. it is illegal) to resell them without Whole Foods permission. Raise illegally sold me gift cards that didn't work! Furthermore, the Raise customer service rep asked me not to contact Whole Foods again and to just accept the loss. Seems clear Raise understands what they are doing and that it is wrong, with their advice that I not contact Whole Foods!

I purchased a lot of e-cards from Raise in the last year or two. I didn't have the need to use all the cards within 100 days. Most of my cards are now invalid. The merchants are either out of business or no longer accepts e-gift cards! I called Raise and spoke with several reps, including the manager. They all told me the same thing... it's passed 100 days and they won't give me a refund. With all the merchant e-gift cards that I purchased on Raise, I spent over $1,500! A few of them are still valid, but the majority of the merchants, I cannot use the e-cards!
Save your hard earned money and don't use Raise. You're better off clipping coupons. In the end, they'll take your money and never look back!

I had a question about a restaurant gift card that I was unable to use. I was disappointed because I only went to the restaurant because of the gift card. The waitress said it had been listed as lost and we couldn't use it. I contacted Raise following the visit and explained I bought a gift card that was void. I was told I missed the 100 day guarantee by three days. I said there was a disconnect between "never expires," which my order said and the guarantee. The first response explained I was out of the guarantee window but they would further review the situation. I was later sent a note that I would receive a refund (I bought a $50 gift certificate for a few bucks off). Had I not received a refund, I would not use the site again because a loss of $46 or $47 bucks would be a total waste as the whole idea is to save a few bucks here and there. My question of what does "not expire" mean was not answered until I sent another note asking for an explanation. So, would have expected a response without having to inquire again but ultumately got one. A strong note of caution, don't buy a gift card - even when it says it does not expire - unless you are going to use it within the 100 day guarantee window.

I ordered my first two Raise gift cards and went to Home Depot to capture my 10% savings on a $600 purchase. Unfortunately, one of the gift cards valued at almost $300 was showing "No Funds Available" when the cashier tried to use it. Immediately after leaving Home Depot, I called the customer support number. I was quickly greeted by Walter, who thoughtfully handled the situation. He apologized for the poor first experience, processed my refund, and emailed me a prepaid return postage immediately so they could check it out and see what may have happened with the card. Although I would have much preferred a functional gift card and the savings at Home Depot, the customer service was great. I would still consider using Raise in the future, as I feel like mine was a rare occurrence.