RaiseReviews 987

My Member Service agent Caleigh was INCREDIBLE! The stellar assistance I received September 16,2016 with her via text was prompt, courteous and extremely professional. I had an immensely troubling issue with a few gift cards I had purchased; in fact the stress caused me to loose an entire nights sleep. However Caleigh this morning was able to investigate and make the world a brighter place for me again. She utterly reaffirmed my faith in your company and you have earned my veritable devotion for life through her kind actions. My love for Raise.com shall grow because of her. Thank you earnestly and to reiterate- Caleigh is AWESOME!

Ordering is super easy, fast and straightforward. I love it! And I save money:)
I have had to deal with RAISE.com customer service twice now. They are again super easy to deal with. It's fast and easy, not a lot of wasted time on either end.

I alerted RAISE to the delayed delivery of one piece of mail from my expected daily mail deliveries. It just seemed fishy that the one piece of mail that should have come but did not was a gift card purchased from RAISE. I knew that the mail arrived at the post office--and as no mail reported by the post office (in my Informed Delivery Digest) as being delivered to me that day had EVER not come. Though I knew that simple misdelivery was possible, I also thought it possible that someone might have recognized the piece of mail for what it was and lifted it. So, I reported a POSSIBLE problem. RAISE did a quick follow-up and determined the last location of the envelope, let me know that they DO have a means for following this mail, assured me that my purchase price was guaranteed, and thanked me for concientious follow-up. If they call me in a few days to ask if the mail arrived OK, I will be pleased. If they also use my information as background for a future sting (if there is, in fact, a problem), I will be pleased, as well. The system seems well-managed. My report was handled properly and professionally, and I was reassured.

It is hard to argue with the savings from the discounted gift cards on the Raise website. I am an experienced buyer, and occasionally will run into an issue with an inactive gift card. These things happen when you are dealing with a third party. Raise has an outstanding 100 day money back guarantee that safeguards the customer from these issues. I have always gotten my claims resolved in a timely manner either through email or contacting customer support on the phone. I will continue to be a happy customer as long as Raise upholds their high standards of great savings and excellent customer service.

Sorry to be corny but it's true. Its nice to hear a pleasant voice from customer service that delivers patience and assurance. I am terrified that in this buying process, cards will be lost and I will look like a thief asking for credits. Fawn was very explanitive and comforting in educating me to understand how your investigative process works. I needed to know you had ways to verify any claims I have so that I remain a good honest customer.
She's a good girl... keep her and while you're at it... give her a "RAISE!". No pun intended.

I had been purchasing gift cards from the site and everything was great. I was saving lots of money. Then I bought one card and when I called to check the balance, it didn't have any value on the card. I was very concerned because it was a high value card. I called customer service, and Fawn, who was very friendly and efficient, quickly refunded my money. I will be letting all my friends know this is a business that stands by its product and its customers.

Please read useful tips at bottom.
I have been buying discounted cards for years and use Raise over the past year. Must have saved thousands of dollars. I am fully aware that sooner or later I will get burned with a bad card (have always got a refund so far), and so should anyone buying such cards. Its part of the deal, and usually the fault of some dishonest person selling cards on sites such as Raise and waiting just long enough to cash in safely.
Just the other day I got two Pier 1 cards worth about $300 from Raise, both of which turned out to be bad merchandise cards. The refund was back on my credit card less than 24h after I contacted Raise. Thanks Wren!
So here are my tips:
Buy only cards you intend on using soon.
Choose denominations less than $100.
When shopping online buy the card (Egift) just before you check out. Once you are an established buyer at Raise, the card will arrive instantaneously.
Never let a card languish past the 100 day guarantee (dishonest seller may cash it).
You can save an additional 0.5 -3% (only paid on the first $1,000 worth of purchases made by a customer) by going through CouponCabin.
Good Luck!

Made the mistake of buying from RAISE.com a $200 "egift" card for $161 not noticing it was "online" purchase. My bad for not reading it carefully, I admit but and when I tried to call within minutes to cancel but was told by Raise customer representative that was too late. So BE AWARE their "egift" card are typically for ONLINE ONLY. Also AVOID selling thru Raise not only because they charge a commission but also because their system is unreliable and inconsistent and we ended up wasting a lot of time with their customer service on various issues and still ended up with a balance of -$2 instead of a fund balance of $136 after sale of our egift card... so our ordeal isn't over yet! SO BEWARE: BUY/SELL YOUR GIFT CARDS FROM ANY SELLER OTHER THAN "RAISE.COM"

"I purchased $200 PF Changs gift card and used some amount immediately while had some balance remaining. When I returned to PF chang's 6 months later, the balance disappeared and I ended up loosing the balance on the card. The customer service is horrible. They don; t really do anything to help but provide with a $10 reward! I am never purchasing again from them and will pass on the word to my friends and family so everyone is aware of what they are getting into!"

In the past two months I have received two gift cards from Raise that had a zero balance when I attempted to use them. I called the restaurant who initially sold the first card & was told the payment had been cancelled by the buyer. Even though it was a little more than 100 days, Raise issued me a full credit. The most recent was a Smashburger $100 card. When I called them, they said a hold had been put on the funds. I called Raise & Trent said they had given me the credit the first time as a courtesy & offered me just a $15 credit. I told them that would be unnecessary as I would discontinue purchasing from them. There was no response. I e-mailed their customer service & am still awaiting a reply.