RaiseReviews 987

I had a really tuff issue that was really complicated and had been tossed on the laps of at least 6 different customer services reps from 2 different company finally decided to call raise instead of using chat. I was already stressed and upset from all the other failed attempts of help so I wasn't expecting what I got. After a lengthy hold I was welcomed by a girl named Blake, who was by far the best customer representative. She was kind and helped me resolve my issue quick and efficiently, despite its difficulty. Now, thanks to her I have this weight lifted off my shoulder and can go about my ordering.

If you by any chance see this Blake, Thank you again.

I can not praise the customer service of Raise enough. When someone stole the balance of my gift card ($1000!), Raise refunded my money immediately. They were easy to understand, kind, and quick. Full disclosure though, I waited on hold for over an hour on one cell phone and did the "call me back and hold my place in line" on the other cell phone. The "hold my place in line one" never rang, so I highly suggest you hold. In this instance, however, I would say it was completely worth the wait. Thank you Raise! I am a faithful customer who will happily pass along my positive experience to anyone who asks (and some who don't).

I purchased a Yankee Candle gift card from Raise.com in January. I immediately spent about half of the money on the gift card initially when I bought the card, but waited until now (September 2016) to spend the rest of the money on the card. To my surprise, I learned that somehow my gift card balance had been depleted and I was unable to purchase with my additional cash on the card. This initially made me very upset and I was beginning to lose faith in purchasing gift cards at a discount. Thankfully, Raise.com rectified the loss I had immediately, and the customer service representative that I worked with, Wren, was extremely responsive and easy to talk to. Raise.com has totally renewed my confidence in purchasing gift cards at a discount. I will be sure to purchase additional cards from Raise.com in the near future. Thank you so much!

I would like to thank Raise.com customer services for their excellent support. I was having a problem using one of the gift card I brought from Raise. Customer care representative Fawn took care of my issue immediately and was very helpful. I would definitely continue to buy from your company again.

First time customer. I was leery of purchasing gift cards on-line and was reassured by the 100 day money back guarantee. When it turned out there was an issue with two of the five gift cards i purchased, I received a phone call notifying me of this and was offered several options for resolution.

RJ and Forrest Excellent customer service and follow-up. I appreciate being able to call and have a real person answer the phone - highly unusual for an internet company.

I ordered a gift card while on holiday; it took me a while to clean up all of my mail and I finally realized that I hadn't received the gift card... before I had a chance to contact raise.com to ask about it, they had already noticed that the card hadn't been sent and issued the refund. WOW! I feel more confident that they have their act together and are working to make sure customers aren't ripped off... unlike giftcardspread which sold me a card which was used by someone else; even after I sent them the info about where and WHO used the card, they never answered my emails or investigated. Grrrrr. Use someone you can trust! - raise.com

I don't think any other online company could match the customer service of Raise. The 100 day Money-Back guarantee is unbelievable. I have saved hundreds of dollars by using discounted gift cards. It is like buying something on sale every day. If you save 22% on a gift card, it is a real savings and not something advertised by a retail store. Just think, it can be added to a sale price, in-store coupon or even a military discount. There is no better shopping around.