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RaiseReviews 987

2.8

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Raise Reviews Summary

The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.

This summary is generated by AI, based on text from customer reviews

service
146
value
133
shipping
108
returns
107
quality
130

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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I have purchased numerous restaurant and retail gift cards at discount from Raise and every purchase was satisfactory.

Date of experience: November 9, 2016
Illinois
1 review
10 helpful votes
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Total Rip-off
November 11, 2016

This website is a complete rip-off. I purchased two AMC giftcards worth $20 each from this website. It was selling for $18 each, and they had a $10 discount for a first-time purchase. I thought this was a good deal, so I bought it.

First, I tried to redeem my gift cards online, but it doesn't work on the AMC website.

Then when I went to my local AMC theater to buy a movie ticket. When I gave the concession purchase my gift card, they only gave me $10 per gift card. I was completely ripped off.

When I emailed customer support, they said they'd refund me $16. However, they then said that I used both gift cards on 2 separate dates, when I only went to AMC once, and didn't get my full value back. This is so outrageous. I am upset beyond belief.

I basically spent $26 for $40 gift cards and lost $6. Do not use this website. They aren't trustworthy.

Date of experience: November 9, 2016
Maryland
1 review
0 helpful votes
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Couldn't ask for better 800 operator. They answered every question swiftly and remedied my concern immediately. Great company.

Date of experience: November 7, 2016
California
1 review
0 helpful votes
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Awesome Service
November 7, 2016

I had an issue with a gift card and they resolved it. No problem.

Date of experience: November 3, 2016
Connecticut
1 review
13 helpful votes
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Disappointed
October 31, 2016

Bought 3 gift certificates to a local grocery store. Two of the three didn't work. Tried to get a refund, but you have to hop all over their site to make one. Attempted live chat and had to wait for ten minutes.

Date of experience: October 29, 2016
New Jersey
2 reviews
0 helpful votes
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I shop on Raise.com frequently for giftcards to bigbox retailers. Their prices are the best and the delivery is often instantaneous. Couldn't ask for anything else!

Date of experience: October 28, 2016
Florida
1 review
0 helpful votes
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Fantastic
November 1, 2016

Service was accommodating, friendly and efficient. Rep had a personable and caring personality which made it very easy to interact. I couldn't ask for more.

Date of experience: October 27, 2016
Virginia
3 reviews
40 helpful votes
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Buyer be aware!
October 29, 2016

They steal your information and sell you nothing. Not just that, you waste your time and money
Note:
DON'T BELIEVE ANYONE WHO GIVES 5 STARS, THEY WORK AT RAISE.
THEY TRYING TO TRICK YOU INTO THERE BAD BUSINESS.

Date of experience: October 26, 2016
Pennsylvania
1 review
0 helpful votes
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I have bought and used many gift cards from Raise over the past several years. Every once in a while, I have had gone to use a card, and the amount has dis-appeared. A phone call, or better yet, the OnLine Chat feature gets the problem resolved easily. Refund back to credit card in less than a week. They are the only service I know of that offers a 100 day guarantee on the cards they sell.

Date of experience: October 25, 2016
Massachusetts
1 review
0 helpful votes
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Sheldon was more than patient and understanding considering my paperwork was not in tip-top shape. Thank you so much, Raise, for hiring really great customer service individuals.

Date of experience: October 24, 2016
Arizona
1 review
0 helpful votes
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I first wrote to Raise on 10/12 - and didn't hear back until 10/21... but they did resolve my issue favorably once they did respond.

Date of experience: October 21, 2016
Ohio
1 review
0 helpful votes
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Grant knows how to treat a customer well. Exceptional servicing skills, very polite and thoughtful throughout the resolution of my questions. Its because of people like Grant that I'll continue to do business with Raise. Keep up the good work!

Date of experience: October 20, 2016
Ohio
1 review
0 helpful votes
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Great Service
October 23, 2016

Fawn was very friendly and heard me out concerning the problem. She quickly resolved the issue and credit was given.

Date of experience: October 19, 2016
Nevada
1 review
0 helpful votes
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CUSTOMER SERVICE
October 20, 2016

Fawn did a great job assisting me with my order. She really knows what customer service is all about

Date of experience: October 18, 2016
Virginia
1 review
0 helpful votes
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I purchased 2 gift cards from raise.com & both arrived with a zero balance. Unfortunately, I didn't use them until over 100 days after I received the cards which is outside raise's guarantee period. I called customer service anyway to report person who sold them to me & was overjoyed that rep refunded my purchase price & also gave me a discount on my next purchase! Talk about fabulous customer service! I am a very happy Raise customer & highly recommend them. PS I will now check balances on all cards as soon as I receive them!

Date of experience: October 16, 2016
Washington
1 review
13 helpful votes
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DON'T BUY FROM RAISE!

I will not purchase from raise again and I would caution anyone that wants to do business with them.

I have been a customer of raise for over 3yrs with a purchase total of over 9000. 00.

I made a purchase of 4 cards this month to purchase a product that was on sale and the sale ended that night.

When they (raise) emailed me the cards, 2 cards did not work. Thinking that the cards were bad I purchased two more cards and bought the product from cabelas that was on sale.

The next day I called raise and told them what had happened. They stated that although they had sent me a card with 10 digit and cabelas only accepts a 9 digit gift card that I should have only input 9 digits.

They are refusing to refund me for the cards that did not work. I am currently disputing the charges through discover card.

THEY HAVE LOST A LOYAL CUSTOMER AND I WILL NOT RECOMMEND THEM AGAIN

Date of experience: October 15, 2016
Pennsylvania
2 reviews
0 helpful votes
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A must!
October 15, 2016

A very simple concept that saves you money on your everyday spending. Customer Service if required are very helpful and knowledgeable, check it out!

Date of experience: October 12, 2016
New Jersey
1 review
0 helpful votes
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I tried to purchase popcorn using gift cards purchased at raise.com and ended up entirely frazzled with the popcorn vendor and its website checkout process. Out of sheer frustration I called raise to see why I might be having so many problems. In this age of automation and scripted customer service you can imagine my surprise to find Raise's rep to be exceptionally helpful and knowledgeable. She went the extra mile to help sort things out even though the problem(s) resided with the popcorn vendor and not Raise.
You can be sure I will always go to raise.com first for all my gift card purchases. Thank you!

Date of experience: October 11, 2016
North Carolina
1 review
0 helpful votes
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Fawn in Customer Care spent time on the phone with me walking me through how to 'cash in' the money I made selling my gift cards I couldn't use. She also helped educate me on my responsibilities as a Seller [just in case I hadn't yet read the fine print]. She was polite and kind, extremely knowledgeable and a pleasure to work with.

Date of experience: October 10, 2016
Connecticut
1 review
0 helpful votes
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Fantastic Great Help
October 11, 2016

I called the help phone # for lot of explanations about my order
And I was very lucky to get the most help from: Ms. Fawn she aid me
To the best result, and i am very satisfied for the help and the success
Result, Thanks again to Ms. Fawn for the time spent to keep customer
Very happy.

Date of experience: October 7, 2016