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The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
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I have purchased numerous restaurant and retail gift cards at discount from Raise and every purchase was satisfactory.
This website is a complete rip-off. I purchased two AMC giftcards worth $20 each from this website. It was selling for $18 each, and they had a $10 discount for a first-time purchase. I thought this was a good deal, so I bought it.
First, I tried to redeem my gift cards online, but it doesn't work on the AMC website.
Then when I went to my local AMC theater to buy a movie ticket. When I gave the concession purchase my gift card, they only gave me $10 per gift card. I was completely ripped off.
When I emailed customer support, they said they'd refund me $16. However, they then said that I used both gift cards on 2 separate dates, when I only went to AMC once, and didn't get my full value back. This is so outrageous. I am upset beyond belief.
I basically spent $26 for $40 gift cards and lost $6. Do not use this website. They aren't trustworthy.
Couldn't ask for better 800 operator. They answered every question swiftly and remedied my concern immediately. Great company.
I had an issue with a gift card and they resolved it. No problem.
Bought 3 gift certificates to a local grocery store. Two of the three didn't work. Tried to get a refund, but you have to hop all over their site to make one. Attempted live chat and had to wait for ten minutes.
I shop on Raise.com frequently for giftcards to bigbox retailers. Their prices are the best and the delivery is often instantaneous. Couldn't ask for anything else!
Service was accommodating, friendly and efficient. Rep had a personable and caring personality which made it very easy to interact. I couldn't ask for more.
They steal your information and sell you nothing. Not just that, you waste your time and money
Note:
DON'T BELIEVE ANYONE WHO GIVES 5 STARS, THEY WORK AT RAISE.
THEY TRYING TO TRICK YOU INTO THERE BAD BUSINESS.
I have bought and used many gift cards from Raise over the past several years. Every once in a while, I have had gone to use a card, and the amount has dis-appeared. A phone call, or better yet, the OnLine Chat feature gets the problem resolved easily. Refund back to credit card in less than a week. They are the only service I know of that offers a 100 day guarantee on the cards they sell.
Sheldon was more than patient and understanding considering my paperwork was not in tip-top shape. Thank you so much, Raise, for hiring really great customer service individuals.
I first wrote to Raise on 10/12 - and didn't hear back until 10/21... but they did resolve my issue favorably once they did respond.
Grant knows how to treat a customer well. Exceptional servicing skills, very polite and thoughtful throughout the resolution of my questions. Its because of people like Grant that I'll continue to do business with Raise. Keep up the good work!
Fawn was very friendly and heard me out concerning the problem. She quickly resolved the issue and credit was given.
Fawn did a great job assisting me with my order. She really knows what customer service is all about
I purchased 2 gift cards from raise.com & both arrived with a zero balance. Unfortunately, I didn't use them until over 100 days after I received the cards which is outside raise's guarantee period. I called customer service anyway to report person who sold them to me & was overjoyed that rep refunded my purchase price & also gave me a discount on my next purchase! Talk about fabulous customer service! I am a very happy Raise customer & highly recommend them. PS I will now check balances on all cards as soon as I receive them!
DON'T BUY FROM RAISE!
I will not purchase from raise again and I would caution anyone that wants to do business with them.
I have been a customer of raise for over 3yrs with a purchase total of over 9000. 00.
I made a purchase of 4 cards this month to purchase a product that was on sale and the sale ended that night.
When they (raise) emailed me the cards, 2 cards did not work. Thinking that the cards were bad I purchased two more cards and bought the product from cabelas that was on sale.
The next day I called raise and told them what had happened. They stated that although they had sent me a card with 10 digit and cabelas only accepts a 9 digit gift card that I should have only input 9 digits.
They are refusing to refund me for the cards that did not work. I am currently disputing the charges through discover card.
THEY HAVE LOST A LOYAL CUSTOMER AND I WILL NOT RECOMMEND THEM AGAIN
A very simple concept that saves you money on your everyday spending. Customer Service if required are very helpful and knowledgeable, check it out!
I tried to purchase popcorn using gift cards purchased at raise.com and ended up entirely frazzled with the popcorn vendor and its website checkout process. Out of sheer frustration I called raise to see why I might be having so many problems. In this age of automation and scripted customer service you can imagine my surprise to find Raise's rep to be exceptionally helpful and knowledgeable. She went the extra mile to help sort things out even though the problem(s) resided with the popcorn vendor and not Raise.
You can be sure I will always go to raise.com first for all my gift card purchases. Thank you!
Fawn in Customer Care spent time on the phone with me walking me through how to 'cash in' the money I made selling my gift cards I couldn't use. She also helped educate me on my responsibilities as a Seller [just in case I hadn't yet read the fine print]. She was polite and kind, extremely knowledgeable and a pleasure to work with.
I called the help phone # for lot of explanations about my order
And I was very lucky to get the most help from: Ms. Fawn she aid me
To the best result, and i am very satisfied for the help and the success
Result, Thanks again to Ms. Fawn for the time spent to keep customer
Very happy.
Answer: I had a problem with the lowes gift cards i purchased from Raise as they did not work at lowes. It took upwards of 10 calls and over 3 months before I received my over $700 back. I will never buy anything on Raise again
Answer: People should unite and file a class action lawsuit against these guys, any attorneys reading this?
Answer: You check the balance on the business' website. For instance, if you have a McDonald's gift card, go to McDonald's website to check the card balance.
Answer: The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance. Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore. The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.
Answer: Susan, we're sorry to hear about the trouble you are having. Can you please send an email to member.success@raise.com with the email address associated with your account so that we can look into this for you?