On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Raise can be trusted. I purchased various gift cards from Raise for almost a year now and delivery is always fast and reliable. Ecards are sent within a few minutes of purchase and can be used instantly. I saved a lot using gift cards bought from Raise. What I especially appreciate is that customer service is great and they'll really go out of their way to help. I had an issue with one gift card that I had for some time and was already beyond the 100% money-back guarantee period but Raise offered to refund me 100%. Refund was also very prompt. I didn't really have a negative experience. I am very satisfied with Raise.
"I have purchased several cards from them and recently had two cards that I purchased that had no balance on them. Embarrassing! I went to those stores BECAUSE i had the card. When they do not have a balance and I go ahead and pay money then no longer have i gotten a RAISE... but i have lost money because I would have gone elsewhere and saved more money. I called customer service and spoke with Trent & Lovely. They were not able to help and make it right! Terrible customer service and policy! Would not recommend and they have lost several customers because of this!"
I had issues with a bunch of gift cards and I paid a lot for them. Even though the gift cards were past the 100 days guarantee they refunded me the full amount that I paid without going through any hassles. I appreciate that they were willing to do that even though they are not required to but that is why I go back for them because I can trust them and they are committed to providing a great customer experience.
SHELDON disconnected the chat. I just need to tell you all that he ENDED the chat with and said i was unprofessional? EVERY time I have chatted in you all throw the blame on me and run. Then make me seem like unprepared consumer. The first 3 times I did not have all the information handy, so I bowed out peacefully and returned when I had it. SERGIO and FIONA were great, although it was a rough way to go about what we did.
This time i was told they CAN NOT find my account or my information - that is ridiculous. So where is my info? Sold to a second party? Or did is just disappear into the cloud and it is gone now? I did everything - I even gave them my ACCOUNT PASSWORD to figure out this dilemma I am having. They will not cooperate and keep throwing the blame on me. So i am taking to the online reviews and social media to see if I have any other people who are in the same boat as me. How does a business tell me they can not find my account [that has been open for over 8 months now] and that it is my problem? I literally gave them ALL numbers it could possibly be under, even though I know the number it is under, I gave them my email, address, last 4 of ALL 2 cards I used on that account, an order number... and still NO LUCK. So what not? It is the consumers problem to figure out the internal system of Raise? Isnt this why brands have an IT team or Product team or Development Dept or whatever it is called by that brand that fixes stuff? But nope, it is all dumped on me.
Thanks Raise for not giving me a raise, but a demotion.
UPDATE: Raise reached out and said they can't help me if they can't pull my account up. I've provided them with at least 6 -8 pieces of information to find my account. No luck at all. What system or technology are they using that is sucks accounts into limbo land and nobody every finds it? They said, "However, based on the information that we have been given, we have not found anything on our end. We cannot apologize enough for this confusion and this experience."
No service provider is ever always perfect. But the very best ones succeed in making blips disappear.
Raise is always on top of their game when "making it right" erases the "something gone wrong."
Nuff said.
The young lady that solved my issue was not only professional but friendly and very informative. The patience she provided was very appreciated and I felt she was not condescending. I would highly recommend doing business with Raise again.
Couldn't have asked for more from raise. I ordered an express online giftcard for a ten percent discount. I expected for the giftcard to be automatic after I paid with my PayPal account, but they placed a hold on it. I didn't know that they sometimes do this for first orders. I contacted raise through a webchat with with Wilhelmina and everything was resolved within a matter of a couple of minutes. I just had to log back into my account to refresh. Haha
It was a pleasure using raise. I'll be recommending it to friends.
After a horrible experience with other vendors, it was refreshing to get someone on the phone who understood our issue and resolved the matter above and beyond what they needed to, in order to help their customer. Thank you Molly and the thank you raise.com.
Raise saves me money and the cards are guaranteed to work. I recently bought several gift cards. One would not work so I call up customer service and the problem was taken care of in a couple minutes. My money was quickly refunded and I am supper happy.
Both Eden and Sergio were very helpful in helping me find out why I hadn't received my card in a long time, and then prompt with the refund!
First time ordering from them and they send me an empty gift card. $0 and i payed for $100 card. Took 3 months to get refunded after 12! Emails (they literally asked me the same question over and over again, "how much of the balance did you use?") I told them that to keep me as a customer they would have to give me more than purchase price (they used up 2 coupons that were not refundable so i would be losing that value). No reply after that just "we refunded the purchase price. Not even an apology for the time and for holding my money hostage for so long.
I have so far purchased gift cards worth $2500. Only couple of times, it has happened that the cards partially used could no longer be used as the balance went to 0 (probably the seller used it). Raise has backed up their 100 day refund plan on both those occasions. Excellent customer service.
I have bought a number of cards from you over the last few years and can honestly say that I can recall 5 that didn't work for some reason. The reason I keep buying from you is because getting a refund has never been a problem. If it was a hassle getting a refund I would have stopped buying from you a long time ago. Thank you for making the transaction so seamless.
Raise customer service agents have always got back to me in a timely manner and answered all the questions who needed to resolve an issue. They have been a great company to work with over the past four years and I continue to plan on doing business with them.
Thank you
My customer service representative, Jerry went above and beyond to help me with my request. He was very nice, pleasant and helpful! I have been a long time customer of Raise.com and have been extremely pleased with my purchases and the quick help that they provide. I would recommend Raise to anyone who wants to save a little money on buying Gift Cards. I am a Customer for Life!
I had an issue with a gift card I had purchased, which Customer Rep Caleigh was able to resolve expertly. She was very helpful, friendly, had very good communication skill, and resolved my issue efficiently and quickly. Because of how well Customer Rep Caleigh handled my gc issue, I totally have trust in purchasing from Raise.com.
Have had a couple issues and they have been taken care of immediately and professionally. Will continue to buy gift cards through Raise
Just yesterday I wrote a negative review about Raise.com; but today, only one day later I am happy to stand thankfully corrected by the email I received from Raise TODAY. Not only did they listen but took care of the issue in 1 day, WOW how much more could you ask for. This type of customer service is beyond great, it shows what a true upstanding business they really are. They issued me credit for the certificates that would not work. Then they took the time to verify that one of my certificates is still good.
I wanted to pass this along to everyone; there is businesses out there that do CARE.
Thank you again Raise,
Happy holidays,
Sincerely,
Teresa
I had an issue with a Gift Card I purchased off Raise.com. I emailed in about the problem and didn't hear back for many days... getting anxious, I followed up. This time over chat.
Cassie was very helpful and quick to find out the card was in fact delivered with no balance and refunded me immediately. Very quick, succinct, and professional. A+
Just got help from Raise.com. I know raise.com 100 days policy. Purchased several whole food market's e Gift card last year and forgot to use it until last month. When I went on line and go to store to use, neither of them work. Call raise.com they found out Whole Food Market changed the policy for using all the physical card instead of e-gift since last year of Dec. I lost all my value. But I'm happy that raise.com give me back the credit. Even it's not all of them. But I know I got some great deals all the time, I can get back that small money I lost very soon. Plus when I purchase from them, my whole group get paid also. Just check on their site more often, I can save $ for for my family and friends in no time. Thank you! Jarvis,
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members