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Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
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I faced a problem with my purchase order (never had problems before; first time). I called customer service - they picked up the phone promptly, no wait, and addressed the issue to my satisfaction.
I love it when companies step outside the guidelines and help customers in situations! Keeps me loyal because I always remember that! Thank you Raise for being one of those outstanding companies!
The first time I used Raise, I didn't realize that there were e gift cards and store gift cards. Purchased an E gift card by mistake and sat on it for a year. Finally tried to use it, but the pin was invalid. Emailed Raise for suggestions. They asked me a few questions, then credited the amount paid to my original credit card. Way beyond the 100 day guarantee. Thank you very much! Have saved lots of money on gift cards through this site. Always wondered what would happen if one was invalid. Now I know!
I've been to this site before to purchase discounted gift cards. They have electronic gift cards that give you the value of the card immediately, or physical gift cards that are great for giving away for special occasions. Either way it's the BEST way to get a deal on GIFT CARDS.
The thing is... if you have a gift card that has a remaining balance that you never seem to get used up, this is the BEST place to use it. I had a store credit and I never used it. So I went online, posted the listing, selected my sale price (I usually sell for 10% off the card balance. Example $20 gift card at 10% off would save $2 off the $20), then waited for it to sale.
MOST OF MY CARDS SOLD WITHIN 15 MINUTES. Some of them sold immediately and I transferred the funds into my PayPal account or Bank account. There is an option for you to be sent a check. Whatever you want.
Probably the best site to change your gift cards into AWESOME CASH or GIFT CARDS YOU WANT!
I strongly recommend this website to everyone. Quick, easy, great support, and great results. You can't go wrong with RAISE.COM!
Bought my 1st voucher from Raise on Tuesday; took the $50 Cheesecake Factory voucher to the restaurant on Thursday; was told there was a $0 balance. The voucher had never been used. Forced to use a legit Visa Gift Card that someone else had given me & it worked perfectly. I would not rely on Raise for actual gifts to people, but rather buy a gift card directly from the establishment for them. If it's for yourself & you're ready to cover the amount if you're told it's a Zero Balance at the retailer/restaurant, maybe give it a try. Spent 15 minutes on hold/talking to Raise Customer Support at the restaurant. The Raise rep was calm & efficient, saying the amount would be credited to my account "if I qualified" (per a follow-up email that I received). Kudos to the rep; thumbs down to my Raise restaurant experience during the holidays.
I've purchased MANY gift cards from Raise and have had few problems with the cards after purchase. I purchase with confidence because on the few occasions where the seller didn't deliver the card or the card arrived with no value, Raise refunded my money within seconds.
I had problems opening a gift card in my account and I called customer service, they answered immediately, no queue, and they patiently helped to resolve my problem
I use either www.Raise.com or the Raise app to purchase discounted gift cards before shopping for items I need, either online or in-store. I have encountered some problems with buying a card and finding out afterwards that it had a $0 balance. However, the customer support team is amazing and with their 100 day guarantee, I've yet to lose any money! GREAT APP AND WONDERFUL CUSTOMER SUPPORT!
I have purchased many gift cards from Raise and saved hundreds of dollars! There have been a couple of issues along the way but they have always corrected them for me without any hassle.
Raise is one of the worst retailers I've ever dealt with.
I purchased a Whole Foods gift card for $25 and printed out my voucher. When I attempted to use my voucher at a Whole Foods market, they denied the transaction- said they never heard of Raise and I should speak to them about my gift card.
I then called a Raise customer service representative who let me know she was able to verify the credit still exists for my gift card. However, they are unable to transfer the balance anywhere so my money is just sitting there, inaccessible to me. I asked the customer rep if I'm basically unable to use my money and her reply was "Please accept our sincerest apologies for any inconvenience this may cause, and we would like to offer you a discount on your next purchase. Enter code 5ONRAISE for $5.00 off your next order over $50.00." Seeing that the only purchase I've ever made at Raise was a terrible experience, I guaranteed her that I will never purchase from their business again.
If you would like to spend your hard earned money wisely, I strongly suggest you to not waste it at this retailer.
Their customer service crew always exceeds my expectations. I've been a happy customer for years. You can buy with 100% confidence due to their 100 day guarantee policy. Great site. I continue to be impressed by all aspects of RAISE.
I spent $85 after discount and coupon to receive $100 gift cards. But when I went to use the cards, they had zero balance. I raised the complain with Raise and asked for the cards loaded with $100 balance. They refunded the $85 that I spent. So now I need to look and wait for another such deal again :(
I bought many card at raise.com, that means I saved a lot of money! But recently I found a egift card I bought long ago was used about one month after i bought it. It is out of the 100 days guarantee. But I tried to contact the service to see if it is possibe to contact the card cellar who must forget to delete the sold card information and used it again. Raise service people refund my money! I remind all the customers here to notice your cad information and use the card safely and happily! Thanks the great service of raise.com again!
Vinny took care of my issue very quickly and gave me information that would help keep this issue from happening again.
Raise has been an awesome partner to work with. I buy gift cards for my business and raise.com is always super responsive in the rare occasions I have any issues at all with gift cards. If there is ever an issue with an order they are quick to act and make it right.
I have bought several gift cards from Raise.com and they have always delivered quickly and accurately. Recently I purchased a gift card and the when I attempted to use the card at the retailer the card was not usable. I brought this up to Raise and they refunded the cost of the card. 5 star customer service!
When ordering 3 gift cards, 2 arrived in perfect fashion... 1 was a phony card. Upon contacting Raise, we were assisted by Kendall who resolved the issue immediately and processed a refund with our only needing to provide an electronic photo of the phony card. Will absolutely be back to shop and appreciate the resolution of an issue that was not Raise's fault. Great experience despite issue with card. Thanks!
I've done business with Raise for many years. You won't find a more honest company and very customer service oriented. The vast majority of cards work just fine. Occasionally you'll get one that doesn't but Raise makes it right! Highly recommend.
The experience with the Raise Company Customer Service has been always excellent in my dealings with them. They are prompt and courteous when I have work with them. I would recommend this company to buy and sell with.
Not only is Raise honest, reliable, fast, and available, but now they have even extended their purchased gift card guarantee to a year. Thank you Raise!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members