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Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
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Anymore, I feel there is no concept of customer service. You call a number and get transferred a few times, before the call gets disconnected. The call I had today to resolve an issue was so smooth. I had real customer service and the issue was resolved by one person and one call and quickly. I will continue to do business with this site.
I've been using Raise a lot and saving $$$. Mostly buying cards for restaurants. On the few occasions where there's been an issue with a card, I have been very impressed with the responsiveness and "customer first" service level. 100-day guarantee is great. I recommend.
Blake was extremely helpful and friendly in helping me to obtain a refund. Thank you so much for all your help and I can't wait to do business again!
I mistakenly bought a card that was of no use to me. Walter showed me how to put the card back up for sale with a minimal loss to me. Walter was top notch in every way. Thanks again, Walter. - Art
Raise has done a phenomenal job with customer support. Anytime I had an issue with the card I notified them and they helped me immediately and corrected the situation. I've saved over $60 with the Raise last year and will continue to do business with them I'm very grateful for their customer service and support
I was trying to use a shell gas gift card that I purchased over 9 months ago from raise.com during my summer vacation last year, and it went bad (balance $0) on my first attend to use it. I forgot about this issue after I came back from vacation and 2 more months went by until I realized it's way pass raise.com's 100 Day Money-Back Guarantee. But, since I am a royal raise.com customer for almost 2 years, I decided to go ahead to report this issue to raise.com hoping that I will still get something back. They responded to my email in 2 days, and after I answered couple of questions to their email, I GOT my Full Refund, in 5 business days!
Raise.com walked an extra mile to help me resolved this problem since they recognized the importance of royal customers who they build their solid business on. And that's why I love using raise.com for saving a lot of money!
Spent 45 dollars on a 50 dollar gift card, thought it would be a good deal. Now it's showing 0 doillars balance. I know they have a guarantee but it's just a waste of time...
I purchased a gift card that have a listed value of $171.11 and paid $167.06 for it. The gift card was only listed of a few minutes before I purchased it. I went to pay for something online and they only took off $166.67. I checked the value of the gift card and it was reported as $166.67. I called Raise.com and they will refund the money in 5-7 business days. The agent on the phone told me that they check the balances of all their gift cards. Really? So, why did I pay. 39 more then the value for a gift card? And waiting 5-7 business for my money back doesn't help me. I think I deserve more then an apology and refund for the aggravation.
I have found good pricing on gift cards at Raise. Occasionally, I have had a problem and Raise has resolved the issue. One time I could not use a gift card at a store. It was within the guaranteed time period which is generous. I was refunded my money. A few times I bought gift cards at seemingly 'too good to be true' pricing. When I received the cards and found they had no balance, I called Raise. I received full refunds each time. One other time I received an envelope with no gift card inside. There was only a piece of paper (the outside of the envelope) inside a USPS bag. The bag had an apology for the 'damage' to the mail. Since I did not receive my gift card, I received a refund from Raise.
Listing various problems and their resolutions may not seem like high endorsement. The reality is that every problem was easily and pleasantly resolved. I never had a problem talking to someone. And all the people I talked to were nice and had no interest in dismissing my concerns. Given the business of reselling gift cards, I accept any issues I had as essentially a given. It is the resolution that is important and Raise recognizes that fact.
I have spent over $ 1,200.00 in 5 weeks on gift cards on this site. On my first order I ordered a Marshalls gift card that never came. I called 3 weeks after the order was placed and they stated that I would have to wait 30 days after the order was placed. So yet again I called and was informed that since I used a $10 promo I would get less back then what I paid. But wait a second it's not my fault I didn't get the card and I spent $400 on that order... I should have been able to utilize the the $10 promo regardless. This was a nuisance to have to call twice, a nuisance that I didn't get the card, and now I am being jipped. I don't care that it was only a few bucks (not to mention the actual gift card) the fact remains that if I didn't remember that this card didn't come I would have been out of $50. No matter if it was a few bucks or 300, its my money. I have raved about this site, but no more. I will not use this site again and I will tell my coworkers and family to forget about it because I didn't receive my gift card and didn't get my full refund and the customer service agent couldn't do anything but off me a five buck promo code on my next order. Thanks but no thanks I wanted what was rightfully mine not a ploy to spend more money on this website.
They are trying to make fraudulent charges on my account through PayPal. They've tried 3 times. The bank has stopped 2 & are stopping the 3rd. I'VE NEVER DONE BUSINESS WITH THEM! When I googled them, PayPal, & the problem, there were several people reporting the same problem since Christmas.
I have purchased many gift cards from Raise.com and though there have been a few instances where there were issues with the cards (these issues were not Raise.com's fault), I have always been impressed by the professionalism and courtesy of their customer service agents. I continue to have confidence in this company because they always they stand by their 100 day guarantee and do it with a smile.
I ordered a gift card but did not receive it. After 30 days I report the problem to Raise Gift Card Support Team. They solved the problem timely and professionally, and I got the refund quickly. This is the best company in the universe!
I spoke with Lucy and she was very helpful with my situation. I was impressed with her kindness and patience. I have been a longtime buyer on Raise.com but this was my first experience with selling. I appreciate the security measures taken.
When I finding out the gift card I bought have non balance on it, I am pretty upset, so I shoot the support team an email regarding this. Their response is quick and effect, generated a refund immediately. Raise offers the best service. Highly recommend to everyone.
They have a great site to purchase discounted gift cards of all types. Customer service has been fantastic when I have run into problems.
Aretha was extremely courteous and helpful. Could not have been nicer and resolved my problem. Give this fabulous lady a pat on the back and have a big bonus for her in the other hand when you do.
You can purchase and confidence - and if you need support they will b right there to help you along the way. Thank you!
Customer Service Rep was very helpful and walked me through how to withdraw the funds as this was my first time.
I thought I'd try buying eGift cards from Raise.com, so
I bought restaurant eGift cards from Raise that were initially accepted, but are now refused at our local B. J.'s restaurant with the manager stating they've been burned by the eGift cards from Raise.
I called Raise for help or a refund, but they refused to stand behind their product.
Looks like I'm out over $65.
Won't be doing business with them anymore.
Last time I use Raise.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members