RaiseReviews 987

I purchase a gift voucher for a Christmas present. When the recipient tried to use it they found out someone had stolen the voucher number and used it all. How FRUSTRATING and EMBARRASSING for me... and them!

When I contacted Customer Service, they were SUPER! I gave them the information and offered a receipt from the store manager (for the voucher) that showed where the voucher had been spent. Customer Service Agents immediately researched and within minutes my refund was processed!

THANK YOU GRANT AND EDEN... for your efficient, friendly, and professional handling of this situation... YOU ROCK!

I contacted Raise in reference to an issue that I had with an order. I dealt with Brad from the Raise support team.

In addition to addressing my issue Brad took the time to assure i understood the problem, how it could have possibly occurred and what i could do in the future to avoid the issue if at all possible.

As a customer one expects competence and attention when dealing with an issue or a problem, what set this call apart was the additional attention that Brad took to make sure I understood and that I was comfortable with the issue and solution. Brad was an absolute pleasure to deal with. If, in the future, i find myself in a situation and needing to call again... I would prefer to deal with Brad again and no one else. In my experience with Raise... I have talked to about a half a dozen individuals. Allthough none of the other calls were negative, I would certainly prefer to work with Brad in the future if the need arises.

Let me say first that in a month and a half, I've already saved over $300 in cash! I've told countless people about Raise, and I stand by how amazing it is.

Recently I had ordered $100 worth of Taco Bell and KFC gift cards, and for the first time I received cards that didn't work. I informed Raise, and in less than 24 hours I had a full refund.

All I can say is that you have NOTHING to lose and EVERYTHING to gain. Consider it saved money, risk free!

Unless you want to lose money, don't go near these guys. Sold a gift card for over $200 and waited about a month, and they are refusing to give me my money. I already uploaded an ID but they said it didn't meet their guidelines for some reason. The reason is, so they could steal my money. They replied that it is due to a mismatch in account information. That is just their stock reply, because the receipt, 2 forms of ID, my bank account, and credit card were all verified. You have no idea how much verification they required. My phone number was also verified. They are a scam company. AVOID THEM. I have to go through a huge hassle trying to take them to small claims court.

I have been a Raise customer for many years (even before it was named Raise). I have purchased many. Many gift cards and have spent thousands of dollars. I cannot say how much I have saved on things I would have purchased anyway but it has been a lot! The cards arrive quickly and of course the e-cards are virtually instant. Over the years I have had a fair number of cards go bad. Raise has ALWAYS honored its warranty and done so in a timely fashion. Its old warranty of 100 days was one of the best. Now with offering a year warranty it is hard to imagine that there is any risk at all. If you like to get a discount on dining out and store purchases and like gift cards this is really good. Also as a side note, using gift cards reduces the risk that your credit card will be compromised since you are not using it as often.

Had some issues with cards I had purchased, which totaled over $200.00. I "live chatted" with Piper then Jet but unknowingly lost the connection. Within a few moments Jet called me to resolve the card issues. I did not believe that some of the issues could be resolved but halleluiah Jet was able to walk me through and even helped me do a snapshot on my phone to send him information. Before talking with Jet I had decided not to make any further purchases but boy-oh-boy due to Jet's beyond excellent service I will continue to make purchases through Raise. Thank you for wonderful service Jet!

Unfortunately, I did not receive one of the gift cards that I purchased. I contacted customer service through their website. The response that I received was prompt and thorough. It was a explained that there would be a delay in issuing a refund because of the terms and policies of the service. The thing that I appreciate the most is that the customer service representative followed up with me, as opposed to waiting for me to get back into contact with them. Additionally, after I responded that I still had not received my order, she immediately rectified the situation. This is the kind of customer service that encourages my future purchases!

I had unknowingly bought a card from Raise that turned out to be fraudulently sold to them. I was refunded my purchase price and sent an email to get my points (264) back from Subway that they took totally away because of the card. It was a $50 card and still had a $46.42 balance when they closed it in Dec 2016. Subway also never notified me of the problem with the card. I found out the hard way when I went to use it in Jan 2017. The first rep for Subway was snippy and more or less said too bad, nothing I can do, you lose it all. The second rep, Lupe was very nice and sent my request for my points to be restored. The rep from Raise was Holden and he was wonderful every step of the way. He resolved it in minutes. Thank you Holden!