PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
After my previous review, I must give another review to this business for eventually allowing me to make a return after I had missed the deadline. They did this after I sent this review and one on their own site. My complaint was that the person I spoke with was very rude and unhelpful... telling me he made exceptions but this wouldn't be one of them... seriously? I was honest from the beginning saying it was totally my fault (missed it by 2 weeks) but was there any recourse? Store credit? Anything? And he was just rude. I am extremely appreciative however, that another customer service person who contacted me after my review finally allowed me to make the return (after agreeing to terms that I will not be allowed to return past the deadline in the future). I will say that 7 days is not a lot of time to work with and I will probably not risk that by ordering from them again. I will not trust myself to make that deadline, therefore, will order elsewhere. I think they have cute dresses (and I am sure that there are those few who are cheating them by wearing then returning who ruin it for the rest of us) but the company should really consider a longer time period in their return policy. They already have a 10% restocking fee and customer pays for shipping... so its a tough return from the beginning.
If your dress arrives and does not fit, you are fine AS LONG AS YOU PURCHASED AT FULL PRICE! They will not accept even an an exchange if it was on sale. Bummer-I just needed one size difference. Not a good business practice.
Unfortunately if the item is marked "Final Sale-No Returns" we are not able to accept it back as it will be discontinued from our site. An exchange would normally be done by returning an item and using store credit for the new size, however this cannot be done with a final sale dress. We apologize for any misunderstanding with our return policy!
I was looking to buy a dress for my daughter. I'm grateful for most of the honest bad reviews here, so we decided to bring our cash to a shop, and make sure the money is well spend! Gosh, who wants to deal with rude people and all the unnecessary charges for refund? And the worse nightmare for me is to see my daughter don; t get to wear her favorite dress on that night! Or a dress that is NOT RIGHT!
Thank you, I learn a lot. (finally)
I bought a dress and It was small, I was told to place a new order, ship the dress and I will be refunded for the first order, what I was refunded is less than what i have originally paid. They applied a restocking fee and dealt with it as A REFUND transactiona not an exchange. If I was told from the begining there will be a fee or their return label is optional I wouldn't have returned the dress and kept it to gift it. In my book the exchange for the same item and same price should be even IN MY BOOK.
If the item is not final sale and returned per our policy, a restocking fee can be waived if a new order of greater or equal value is placed, but we must be contacted with this information. Please email your order number to Vip@PromGirl.com with "SiteJabber" as the subject so we can further assist you. Thank you!
I have ordered multiple dresses and I have loved each one of them. I have ordered hoco dress and senior prom dress there and I absolutely love both. They shipped fast.
I ordered a Homecoming Dress for my daughter. Because it was $99, not much less expensive than average Homecoming dress price, I was expecting it to be decent. The dress was crap. I've seen Halloween costumes for $24.99 that were sewn better. The hem line was crooked and unraveling as if it wasn't finished. The fit was horrible, about 2 - 3 sizes too big although she wears the ordered size in every other dress.
After reading reviews (I hope you're smarter than me and are reading this BEFORE ordering) I feel lucky to have gotten a refund at all, but it wasn't for the full amount. I paid $17 for expedited shipping, which I didn't really expect to be refunded. But my refund was $81, for a $99 purchse. I'd tell you why but I wasn't given an explanation. Just an email that said "Excellent News! You get $81 back!" While I appreciate their enthusiasm, I hardly considered this news "excellent". I felt like the news was more like "mediocre".
But I digress. Just take your kid to the store and buy her a dress. Spare yourself the headache. Hell hath no fury like a teenager whose perfect dress won't work.
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." Please see our full policy located on our "Returns" page. We apologize for any misunderstanding with our policy! We do our best to inspect the designer items before they're shipped but unfortunately if we were not contacted about the defects described, we are unable to address the matter. Please email your order number to Vip@PromGirl.com with "SiteJabber" as the subject so we can look into this for you. Thank you!
I have always came to this site when ordering a dress online. They do tend to run a tad bit big, at least in all of the dresses I have purchased, but it isn't a big deal. Shipping is always faster than expected and as a dress shopping procrastinator, I can always count on this website to help me find the dress I want and recieve it in time, even when I order a week before the event. Even when I got my prom dress from here and had to return it three times until I had an accurate size, I was always pleased, and they are always super helpful. The customer service is great, and I recommend this site to all of my friends.
Ordered a dress according to the posted size chart... dress fits huge in top and still big in other areas. Exchange policy is very short... 7 days. I called after 10 days and they would not even consider exchanging it. Now I have to pay to have alterations when 1 size lower would have worked. I will not order from them again.
We're sorry to hear the dress didn't fit as expected! Our return policy does allow for 7 days for us to be contacted for the return authorization number and unfortunately it looks like it has been over 2 weeks since the item arrived. We will contact the email address in the order to further assist you. Thank you for your patience!
I ordered my daughter a homecoming dress in a size XXL ( she wears size 18 which is impossible to find) three days before the day of the dance. I ordered it 7:30am central time. I paid for it to get an overnight delivery and got it 9:30am the next day. The dress was perfect ad the Lady I spoke to on the phone was outstanding. I wish I would have of remembered her name. I will never go anywhere else to order a dress Prom Girl you ROCK! I am a real customer Thanks Tara- Iowa
Please don't buy from this scamming website you will lose your money and l be stuck with a poor quality dress they will refuse to refund you or exchange it. They are the worst ever
We're an authorized retailer of the designer dresses and not a scam website. The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page. Email us at Vip@PromGirl.com with your order number and "SiteJabber" as the subject if you need any assistance!
Steer clear of this company, I ordered my daughter's dress from them last year and they just charged my account a "VIP" club membership charge! A year later, and under a different name. When I called to find out who was charging my account, I got some call center in the Phillipines. The dress was fine and we had a favorable impression of this company, but now I will be sure to warn everyone I know with a daughter to NEVER order from these leeches. If you have ordered from them in the past, check your account, you may be in for a surprise.
Unfortunately you might be referring to a different website. We do not have a VIP club or membership charges of any kind. Our only call center is located in Delaware in the US. Please email Vip@PromGirl.com with any concerns and the subject "SiteJabber" and we would be happy to assist you!
DO NOT, I repeat DO NOT BUY ANYTHING FROM THIS WEBSITE! You will regret it! I made a purchase and called immediately after because there was an error in the order. They would not let me change anything and they said I would be charged shipping and a restocking fee (10%) for the order, coming out to $40! For nothing! STAY FAR FAR AWAY.
Unfortunately once an order has been placed, it cannot be changed, altered or cancelled as agreed to in the Terms and Conditions. This is our policy so we can begin to process orders right away. The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." Please see our full policy located on our "Returns" page for more details. We apologize for any inconvenience this may have caused!
Doesn't get any worse than this. The dresses I ordered are extremely low quality and look very cheap. In addition, they came in all wrinkly, and when I tried to return them, I was told that they were not in the original condition. I requested pictures of new orders to prove my point, but with no luck. This is an awful business -- avoid at all costs.
According to your order the package was received on June 9,2015. Due to the seasonal nature of our merchandise, our return policy allows for 5 business days to receive a return authorization number. Unfortunately we would not be able to make an exception for a return because it has been over two months. We apologize for any inconvenience!
After reading several reviews and being apprehensive, I purchased a dress for my wedding. I could not be happier! The dress shipped the next morning as promised and arrived quickly, without expedited shipping. The quality is excellent and it is the brand I ordered, not a knock off. I tried the dress on in a local retail store and ordered from Promgirl because of the competitive price. It's an exact fit. We all know that when ordering a formal gown, you will likely need to have it altered unless you're tall or have very high heels. So the long length was not a surprise.
The Promgirl website was very clear about which items are final sale, nonreturnable and which aren't. Since purchasing my wedding dress, I have ordered two other dresses. Both are a good quality, cute, and a fit great! You won't go wrong with your purchase from Promgirl!
Customer service is horrendous. They would not accept my return because it was past 5 days after receiving it. I was planning on using them for multiple upcoming formal events, however, after dealing with their customer support team, that will not be the case. I worked for an online company and there is no way we would not find some resolution for the customer. Ridiculous. Not worth the money.
We're sorry to hear that you were not satisfied with your experience and our return policy. The return policy is listed on our "Returns" page and also in the Terms and Conditions agreed to at the time of the order. Due to the seasonal nature of our products, we do ask that customers contact us within 5 days for a return authorization number. Please email us at Vip@PromGirl.com with your order number and the subject "SiteJabber" so we can look into this further. Thank you!
I am happy to say I am now satisfied on how they are handling the problem with the size of the dress. I posted earlier the size was wrong and now they are correcting the problem. Dress is pretty.
We're an authorized retailer of the designer dresses we sell and we are sorry to hear that it did not fit as expected! We do not make the items in our location as they are from the designer or manufacturer listed. The provided size chart is from the designer to help you select the correct size. We are available by phone or chat from 8am to 6pm EST, Monday through Friday and also by email. Please email Vip@PromGirl.com with your order number and the subject "SiteJabber" and we would be happy to assist you! Thank you!
We ordered a dress for my daughter described as sequin. When it came in the mail it was filled with what looked to be Christmas tinsel. Most disgusting dress ever and oh course we failed to contact them within the allotted 5 days. This company must know they are a scam and be proud of it charging a 10 percent restocking fee and $8 for return shipping of their falsely advertised products. Christmas tinsel really? Utterly disgusted. DO NOT BUY FROM THEM EVER!
We're an authorized retailer of the designer dresses we sell and we're sorry to hear that you were not satisfied! Due to the seasonal nature of our merchandise, we do ask that you contact us within 5 business days to receive the return authorization number. Please email your order number to Vip@PromGirl.com with the subject "SiteJabber" and we would be happy to look into this further for you. Thank you!
Very cheap dress, zipper didn't work, but apparently that was my problem to deal with and not theirs! What a joke, would not recommend to anyone!
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." Due to the seasonal nature of our merchandise, we do ask that you contact us within 5 business days to receive the return authorization number. Please see our full policy located on our "Returns" page. We apologize for any misunderstanding with our policy! Please provide your order number by email to Vip@PromGirl.com with the subject "SiteJabber" and we would be happy to look into this further. Thank you!
I'm always skeptical of purchasing clothes online because sizing can be so different but I seen this dress (after looking on many other sites) and I had to have it. The ordering process was so easy and delivery was excellent. This dress is amazing! I couldn't have asked for a more perfect fit. Very satisfied customer here.
FYI for any girls who will be attending prom in the future years, NEVER buy your dress from PromGirl.com the quality of the dresses are crap. And they DO NOT stand behind their products. I had spent $475 on my dress and as a result it had 7 holes throughout the seams and the clasps were broken on the back. They offered me as a settlement $39.80 I'm extremely unhappy and don't want to see anyone else have to deal with this as I had to.
Those pictures are one a few. Have a ton of pictures of how many holes this dress had.
We're sorry to hear that you were not satisfied with your experience! Unfortunately once a dress has been worn we would not be able to accept it back as a return. Please email us at Vip@PromGirl.com with your order number and the subject "SiteJabber" so we can look into your specific order. Thank you!
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We're sorry to hear that you were not satisfied with your experience! Unfortunately the return policy is agreed to at the time of the order and due to the seasonal nature of the merchandise, return requests must be made within the allotted time. Please email Vip@PromGirl.com with your order number and the subject "SiteJabber" so we can look into this further for you. Thank you!