PromGirlReviews 872

Bought a dress for daughter with full intention that she was going to prom based on the schools recommendation. On May 19th, we are told that prom is cancelled. I paid almost $400 for a dress that my daughter will NEVER wear! I understood the 7 day refund policy but like i stated, there was not an intention of not going. Promgirl does not care about this at all and is not willing to return me my money, even during this financial crisis. I will NEVER shop or recommend anyone to shop with your stores again due to your lack of compassion during this horrible time where our seniors have already lost so much.

I am very disappointed with Prom Girl and the lack of leniency they have shown during these difficult times! We ordered two dresses in March that we needed for a wedding next month (June). We get told this month that the wedding has now been cancelled so I email CS to see if there is any way we can return the dresses for store credit as they have been sitting in the closet untouched and unworn. I explained how we didn't see the wedding cancellation coming from back in March or April and if there was any mercy on their part with their return policy during these difficult times. They were not helpful at all with our situation even though they said they would do their best to help during these difficult times. We paid over $500 and now that money is going to waste! I was told dresses bought in February or March were too far out to return but this was right before Coronavirus got bad and we were unaware of what was to come. Extremely disappointed and will not be buying dresses from them anymore with these absurd return policies.

My daughter's senior prom was cancelled and her dress was unworn, with the tags on. After being unable to reach anyone by phone (offices are closed), I wrote an email asking for a refund due to the dire circumstances that caused the prom cancellation. I received an email back 5 days later that stated since the 7 day window of return had passed, I could no longer return the dress. Seven days after receipt, the prom was still on!

I had a few other dresses from another prom dress company that had the same return policy and that company quickly and very professionally handled the return. I have written the FDC about Promgirls' business practices. I hope no one orders dresses from this company!

COMPLETELY DISAPPOINTED, NOT ACCEPTABLE! No refund will be issued for prom dress that is new, not worn, and still in the same bag it was delivered in. We are in a global pandemic and all activities are cancelled MOST PROMS WILL BE CANCELLED (ours is) for the health and safety of all people in our communities. Who would have known an unprecedented pandemic would have taken over the globe my daughter and I surely did not. Prom Girl should be ashamed for no refund will be issued for a dress purchased in February (who would have predicted this global crisis). My daughter cannot believe there will be no refund for a dress she worked to purchase. Prom Girl should be ashamed for being so heartless in a time when every single person in the USA is affected by the pandemic. COMPLETELY DISAPPOINTED.

I was in need of a dress for a wedding in February. I saw the reviews, well the reviews they want you to see and thought I would give it a whirl. I was unsure of my size so I carefully measured myself, twice in fact, to make sure I ordered the proper size. They advertised all over their site, "free shipping, free returns, free alterations" I made sure the dress was not a "final sale" dress and I placed my order. The dress arrived quite quickly and I was excited to try it on. Get it home, try it and on and it was very small and unflattering. No biggie... I'll return it. Put it back in the bag and looked at the "Easy Returns & Exchanges" "see the attached picture" and then went off to visit my family for Christmas. Came back on the 3rd of Jan and visited the promgirl.com/returns and I find out that returns are only accepted "within 7 days of receipt of item". Well I don't rmember seeing that, I know if I didn't return it in 3 days I would miss out on the "free returns have to pay $10. I also know that they only offer "free alterations" on items over $150 and my dress was conveniently $149 I also remember seeing that "Sale and Special Order items" are returned for store credit only and final sale items "cannot be returned or exchanged". So I called and they were closed so I sent a very nice email explaining the situation apologizing for any misunderstanding and got back a curt email from CS, I can tell they get this confusion a lot, telling me so sorry but you missed the deadline. So I called talked to some snotty 12 year old (or so she sounded) told me that they will allow me a "1 time offer" to get a store credit if I take a bunch of pictures and fill out a form and wait for another 12 year old to review. Ya, I will just take the $150 hit and get the word out to others on this companies practices. I will say the dress was nice quality but the measurements were not just a little off but WAY off. So you have been warned do NOT do business with this company.