PromGirlReviews 872

Products are not what they appear. Photos are not accurate I chose what I thought was a silver embroidered dress turns out it was washed out green red just awful. Took long time to arrive then was unable to return. Very poor

PromGirl have the best prom dresses I ever seen. I went into their store for the first time when it was my prom and the employees in New York were so nice and made it fun. The dresses were beautiful! If I had another prom, I would most definitely go again.

We placed an order almost a full month prior to our event date of a dress that was "In stock" and with a ship date 2 days later than our order date. We checked the status of the order each day of the week and it says "Processing". After a week of it still saying "Processing", we contacted the company, only to find out that the dress never was in stock to start with. In fact, you can still purchase the dress on their website in almost every size! Even size 2 still shows it is in stock (the size we ordered), but it is not. So, my daughter is now 3 weeks out from her dance and most dresses online and in stores in her size are sold out and/or we will have less time to have a dress altered. PromGirl DID call me back when I sent an email (to tell me that the dress was not in stock and they would helpfully cancel the order). So, just beware if you are short on time, that "in stock" does not mean "in stock" and their ship dates are not real. They don't have a real time inventory tracking system, nor do they update the order status accurately.

Horrible side to shop I don't know if these GOOD ratings for shipping are real or if these people needed their Gartman a year prior to receiving that horrible experience overall these Asia Sides for us to shop are just horrible can someone please stop the site Can't even get a true phone answer when you email these people they are robbing us horrible place

I ordered a prom dress expedited shipping. It was lost by Fedex. I called to report it lost and was told that there is nothing PromGirl can do to replace the dress until Fedex declares is lost. Got confirmation from Fedex it was lost and PromGirl still refused to send a replacement. They also refused to refund me for my purchase. I had to file a complaint with the credit card company to get refund

I was completely scammed. I got a dress and the dress was way to big and super long. I wanted to return it or get store credit, I was told the dress can't be returned or exchange and they recommend getting alterations or selling it locally. That is the stupidest thing a company would say to a customer, specially your new customers. Alteration would cost more than the dress it self and who do I look like to them selling dress locally. Both Lynn the supervisor and Kathy the manager wasn't helpful, they both told me the same thing. I am never shopping here or would recommend to anyone.

Such a horrible return policy. You need to read the fine print. Dress arrived late and they still wouldn't give me a refund past 7 days.
Just awful customer service.

Bought a dress. Toooo long. Unexpected issues came up with our family. We tried to return-NEVER WORN. The company would not refund,! Because we contacted them a few days too late. No empathy. Never again.,,

I had an awful experience with customer service. I ordered a dress and was sent the wrong color so I had to mail back for an exchange and by the time I got my exchange I no longer needed it. I tried to process a return to send back but because it was past 7 days that would not even help me. The dress is still in the box never worn and they still cannot process a return after THEY are the ones that made the mistake in the beginning. I will NEVER order from here again and advice you to shop somewhere else!

Horrible experience! Borderline unconscionable! I ordered a dress on 4/20 ans received it 4/21 (Wednesday late in the evening). The next day my family came down with covid symptoms and became sick. I was unable to attend the event that this was ordered for. I attempted to return today (5/1) when I finally had the energy to actually get out of bed and start the return. The rep commented to me cia message that we missed the 7 day return window. I asked for reconsideration based on the situation. I was dismissed and told basically too bad! Horrible!

My experience was overall bad. I have placed two orders with them. The first one gave me a 10% new customer coupon. However the dress didn't fit so I had to return it. I asked for a redo with the coupon since I still wanted to purchase from them and they simply said no. Fine, their dresses are cute so I ordered anyway. Their website states "Free returns and exchanges" but this is not true. They still charge you for shipping which is deducted from your reimbursement.

So now my second order. I ordered two dresses because I didn't know which one was going to fit since they're sizing doesn't seem to be consistent. I pick one dress and go to ask for a return on the second dress. This is when I find out about their 7-day return policy. I was on the 9th day when I first tried to do a return. Both dresses are in original condition; on their hangers, inside their bags, with the tags on. I understand it is my fault for not knowing about their extremely short return period. Most places offer 30 days. Since COVID, even longer. Not Promgirl. I explain the whole situation. My event date isn't even here yet, which I put into their pre-order questionnaire about why you're buying the dress. There is no way to get in touch with them over the phone. Their only number sends you to a voicemail. Via email, they refer me to their policy guidelines. Which I had already explained I read after not being able to start a return on their website. I acknowledge I read it too little too late and ask to speak to a supervisor. They tell me they won't make any exceptions and so I ask for a supervisor again. Apparently, they don't have any. Still waiting for a response.

Again, I understand it's my fault for not reading their return policy but it was an honest mistake. I was two days over and they have no sense of compassion. They only seem to care to get their money. They truly have beautiful dresses but for their lack of customer service alone, I would look elsewhere. Plenty of beautiful dresses through other vendors with excellent customer service.

Very disappointed with PromGirl's service. I bought a dress for my prom back in May 2020, however due to COVID it was canceled. I was issued a store credit that was available to use up until 2025. When I tried to use it I found out that PromGirl was under a new LLC and I could not get my credit or money back. I did not receive ANY information on this and was ROBBED of my money. Not to mention the horrible customer service and limited selection of dresses. Thanks PromGirl for scamming me out of $230 (plus another $30 for the order 3 dresses and keep one deal) and making my Prom dress shopping even more difficult!

Bought a dress a year ago but couldn't wear it because my prom got canceled due to corona. I tried to get my money back but wasn't unable to because it was a final sale and i didn't realize that so they gave me store credit instead. Tried using my store credit this year and I couldn't use it anymore since a new company has taken over. It was $370 worth. So they took my money and i get nothing in return. I WILL NEVER SHOP HERE ANYMORE AND WILL NOT RECOMMEND ANYONE TO SHOP HERE.

I have contacted them on Facebook, Instagram, emailed, and called them about my dress exchange, and they still haven't responded. They are ignoring me and not helping me with my dress.

I made a return and received a full store credit for a dress that I bought. When I tried to use the credit I was informed that prom girl file bankruptcy and a new company took it over. They are not honoring any store credit.

I ordered a dress from this website almost a year ago. It did not fit and I returned it with the tag still on in the original packaging and received a store credit. I have attempted to use my store credit on numerous occasions with the results always being the same. I am told always that the code is invalid and can not be applied to my bag. I have called customer service multiple times and had a miserable experience with the result being that I am still unable to use my store credit after spending hours filling up my shopping cart. At this point I am fed up and just want my money back since this store credit is clearly unusable on any items on there site. I am not interested in donating 42.95 to Promgirl and would n ever shop here again due to a total lack of customer service and worthless store credits. I will continue calling and attempting to get my money back until something is done about this, and I am made whole, but I will NEVER EVER purchase anything else from this site due to the absolutely miserable experience I have been having for almost a year now.

We ordered a dress for my daughter for hoco and the dress is cut funny and lays weird in the chest and back area and the lower back/ bottom of the dress is crinkled and lays funny. I asked for a exchange for the dress not fitting properly and was denied cause it was a final sale. The dress itself fit but how it was cut caused it to not lay nicely in some areas. They asked me to send photos, which I did then they told me some dresses need alterations and then they told me there is nothing wrong with it. I advised I would be filing a BBB complaint and writing a bad review. They didn't seem to care so that's just what I'm doing. Hoping the BBB can get my money back. Very disappointing. Never again. Final sale or not there is always exceptions.