PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Have never left a review before, but after my experience with PromGirl and one of their supervisors, Brandon, I was left with no other choice. HORRIFIC customer service and even worse shopping experience with a company that clearly prides itself on hidden fees and very little transparency. Avoid this site at all costs.
Ordered a dress for my daughters prom put in her measurements and it told me to order an XL but I ordered a large dress was way too big so I returned it and was told by prom girl they would refund my money instead they decided to give me a store credit which I will never use because I had to go out and buy my daughter a new dress bunch of scammers do not buy from this company
I ordered a dress may 20th and after 8 days i just got information it was just shipped and it wont arrive for my daughters prom! I called customer service many times during the past week and all i would get was that i would ship on that day i called and i would get an email... today i called them and their excuse for the dress arriving late is that last minute it was sold out, so i spoke to an incompetent manager "Mike" and he said well its arriving on the 31st in the evening and your daughters prom is the 31st, there is nothing we can do now so call us to return it when you receive it! Severely unprofessional company as i vould of been notified it was dold out/ or on back order and not fool me just because PROMGIRL only cares to profit. My daughter is left without a dress for prom because of this horrible company that is extremely unprofessional!
We're very sorry to hear you weren't pleased with your experience using our site! When the order was placed, the dress had a due to ship date of 5/23 and the standard 3-7 business day shipping method was used. We upgraded your shipping and the dress arrived on 5/30. Because the order was already processed, we offered to allow a full refund for the dress if it did not arrive in time for your event. We are very sorry for any inconvenience this may have caused!
Will not allow return, refund or credit of a dress that does not fit. Tags still on. Dress was never worn.
We apologize the dress didn't fit as expected! Items marked with "FINAL SALE - NO RETURNS OR EXCHANGES!" will not be accepted back for a return or exchange. We're sorry for any inconvenience this may cause!
They lie multiple times was I advised by their staff I would be getting a refund for alterations upon reviewing my purchase then told to wait a month for it and nothing. I call and get told sorry doesn't qualify no refund. And mgr Mike is also just as bad as customer service agents. Be Ware they advise false advertising to get to purchase and do not hold up their offers! LIARS
We're sorry to hear you were disappointed with your experience using our site! Unfortunately sale items do not qualify for the Alterations Rebate Program. This information can be found on our site and we're available to be contacted via phone, email, or chat. We apologize for any misunderstanding!
I order 3 dress from them and none of them look like the pictures. And the last dress look like foam. I am NEVER ordering there again and I think u should save ur money and go to a different website. And their dress run small so watch that. I can not explain how frustrated I was. So unless you live in New Jersey and go to the store don't waste your time.
We're an authorized retailer of designer dresses and we apologize they weren't as expected! Please note the fabric for each dress will be listed and "scuba" is often compared to a lightweight neoprene material. We do our best to accurately picture and describe each dress. If the items are not final sale, they can be returned per our return policy. Message us with your order number if you need any assistance!
Promgirl online store is robbing customers of their money. NJ state needs to look into this business.
We are a legitimate company that does not rob customers of their money. Please message us with your order number and we'd be happy to look into your order for you. Thank you!
Very misleading with the free returns, especially when this site is shopped by high school girls that aren't as savvy to the tricks these companies pull. My daughter ordered the dress she wanted in 2 different sizes to see what fit better since she could return for free. BIG mistake. First, you have to return within 3 days for the shipping to be covered, second, he dress was on sale so it qualified for store credit only. It is her fault for not reading the policy completely but I still feel that prom girl is taking advantage of young girls that are just trying to find the perfect dress. I wish I would have read the reviews BEFORE i let her order. Never again.
We do our best to provide all of our policies clearly on our site and the Terms and Conditions must be agreed to at the time of the order by the cardholder. Our customer service team is available by phone, email, or chat for any question you might have about the order before it's placed, if needed. We're sorry for any misunderstanding!
Listen to all these negative reviews when they say not to order from Prom Girl! I ordered a dress online and I followed the measurement suggestion to find my size. When I received my prom dress it was too big in several spots and the proportions were really weird too. The cups were way too high on me, the waist was too loose and the dress was too long. Part of the dress was even falling off! The alterations ended up being more than the dress itself so I ended up taking it back. You can't get cash back so I only get $80 of store credit even though this is my senior prom so I don't need another prom dress after this year. Prom was just one week away so I had to find a new one fast. But the return takes longer than that to process so I had to buy a another dress. I ordered one and when it came it fit but it was too long. I thought I was in luck because of the perfect fit guarantee. SIKE. It only applies to dresses $150 or more and mine was $149... nice. Now it's been two weeks after prom and I still haven't gotten credit for my first dress.
We're sorry to hear the designer dress had any flaws and needed to be returned to us! Returns can take up to 5-10 business days to process once they're received but you were emailed with the code on 4/29. In regards to the alterations program, unfortunately sale items do not qualify regardless of the price. We apologize for any inconvenience this may have caused!
I will never ever order from Promgirl again! Terrible customer service regarding a return that was beyond the 14 days, they were unwilling to make an accommodation after explaining that my daugther had been ill. It was within a 30 day window. Additionally, I've ordered hundreds of dollars worth of dresses from them! The dress was too short, I wanted to purchase another one and wanted store credit, they refused. The chat agent Ciana was extremely rude and had a terrible tone and attitude. Do not buy dresses from this site unless you are 100% sure you don't need to return
We're sorry to hear you feel this way and looked further into your concerns. The chat was reviewed by a manager and our representative was polite and stated our policies and the order details as needed. Because the dress was received on 3/9, the return was denied. We apologize for any inconvenience this may have caused.
After reading all the reviews i was kinda hesitant cuz its online and most reviews are kinda bad but i wanted to give it a try i ordered the dress on a sunday night and it got shipped monday morning, i chose the 3 day delivery but it got delivered tuesday, basically sooner than i expected, i dont know if its because i live in Maryland and its closer, basically the delivery went smoothly with no problems but thats not the only thing, the dress was breathtaking! It was EXACTLY like the picture! Everything was amazing in it i fell in love with the first time saw it! Will be ordering from here again soon!
I ordered my daughter's prom dress from Promgirl and when it arrived it was nothing like the dress that was being advertised on the site. I emailed the company and they told me that I could send the dress back but $8.00 would be taking from my refund for the return. Then they went on to say the warehouse messed up and sent the wrong dress. I advised them that the dress I ordered was the only style that I saw on their website so, how is it a mistake. They are false advertising dresses. The dress I received was a totally different color than the one on the website. It was similar in style but not the dress on the website. I advise no one to order from this company.
We do our best to accurately display all of the designer dresses and we're sorry to hear it wasn't as expected! Once the dress arrives back to us it will be inspected for differences and to ensure it is being shown correctly on our site. The return shipping amount will be waived and it will be processed as a refund for you. It can take up to 5-10 business days to process a return from when we receive it back, but you'll be emailed once it is complete. Thank you for your patience!
Never again. I'm having to pay for a complete take apart and remake because of poor quality. Omg I'm furious with this company. Beware people don't buy crappy quality. They refunded me 20%-25% after arguing with them about it. I couldn't have them ship me another because of timing issue and I was concerned I would end up with another crappy item. Ridiculous how much I'm spending because this company has poor quality items.
We apologize the designer dress arrived to you with any flaws! After receiving a picture of the seam and strap, we offered a replacement with overnight shipping. We then provided a 25% discount because a replacement with overnight shipping was declined. Please keep in mind that a discount was the only option once a return and replacement are rejected. We're sorry for any inconvenience this may have caused!
If you are thinking of spending money with promgirl.com, I would highly recommend to look elsewhere. Don't waste your time with their inventory.
Here is our story... my daughter began looking for dresses for her winter formal and found one she loved on Promgirl.com - so we decided to purchase the dress. It was $149 with free shipping. When the dress arrived we had one day before the event. She tried it on to ensure it fit and took it off to prepare it for the next day. We began to steam out wrinkles and noticed one (1) stain on the bottom of the dress. It was nothing too major (even though I just bought what I thought was a "new" dress) and decided we didn't have enough time to look for another outfit. The next day she began to wear the dress and within 2 hours of taking photos and showing up to the dance, one of the shoulder straps broke. A friend helped tie the strap together to keep going, but after the event and dinner which was a total of four (4) hours she came home to a dress that was ripped open on the waist of the dress line too. The dress fell apart through no fault of my daughter's.
Bottom line, within six (6) hours of her wearing the dress - it was completely ruined. Needless to say, I was upset for spending $149 on a dress that won't even be worn again.
I contacted their customer service and was told the following: "This kind of damage does not regularly happen with the dresses we sell. We do not have a standard time in which a dress would last, as that depends on many factors. However, they are not made for one time wear." Interestingly enough - they want to say this, but only offer a $30 refund.
I will NEVER buy from them again and told them I would do anything in my power to inform potential buyers of the rip off of this company and product. Do not buy from them.
We're very sorry to hear you were disappointed with your experience! Each dress sold is a designer original piece. They should be inspected upon arrival and contact should be made if there are any concerns with the item when it is delivered to you. About 3 weeks after the event, we were told that the dress has flaws after being worn. Unfortunately we do not know what caused these issues with the item as this is one of our most popular designers and do not often get complaints. Although it couldn't be accepted as a return, the discount was submitted as a courtesy. We apologize for any inconvenience this may have caused!
The dress arrived quickly, when it wasn't what I wanted I sent it back and they returned my full amount (less return shipping as stated in policy) quickly to my original credit card. I will definitely use them again. They were true to their word related to their return and refund policy. Very easy to deal with and reasonable shipping rates (didn't gouge you on the return like some companies do).
I paid for 2nd day air shipping ($34) for 3 items and my items didn't arrive until 7 days after my purchase. Apparently they were closed for 2 of the business days that week, but that wasn't posted on their website. Additionally, when I called on the day my items should have arrived, my items still hadn't shipped yet but they told me it was too late to cancel my order or refund my rush shipping charge even though my items were going to arrive AFTER my event. Worst customer service on the planet.
We're very sorry for any confusion! Once an order has been placed it cannot be changed, altered, or canceled per our terms and conditions. The shipping page states "Business Days are Monday through Friday (non-holiday)." and our contact us page stated which days we were closed. They are scheduled to be delivered on 1/4 which is 2 business days from when shipped and the event date listed is 1/5. If you need to return the dresses once they have arrived, please feel free to do so and contact us if you need any assistance with the return!
I ordered my dress on 04.07.2018 and received it on 10.07.2018 and I'm from Switzerland! Good job Promgirl. The dress looks like on the pictures and I'm totaly in love with my new prom dress!
It was my first order but not my last!
Pritty sure that I'm going to order again!
First of all, I love the dress. I had to get it taken in, but the material is really nice and it looks reasonably expensive. I bought it in burgundy, and unfortunately there was no colour option of it in burgundy, but it was pretty similar to what I thought it would be. However, I'm from NZ and didn't realise the price wasn't in NZD, (as it doesn't say USD next to the price). Therefore, I ended up paying way more than I anticipated, and also an extra $200 in customs as it was international and had a price over $400. Moral of the story, triple check the price, and know exactly what you're paying before you click order.
Be aware of the 14 day return policy - unlike most companies that have 30 day. Was not aware and missed the deadline for returning.
Customer service is super bad. They just keep wasting your time on chat... keep giving you a runaround and then transfer to another agent who does the same thing
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear of your disappointment! The restocking fee on multiple returned items is in our Return Policy and agreed to at the time of the order in our Terms and Conditions. It was recently updated but it is the responsibility of the cardholder to review this information. Customer service representatives are also available via phone, email, or chat for any questions you might have before an order is placed. We apologize for any inconvenience this may have caused!