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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
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PRISTINE AUCTION FOUNDER AND OWNER JARED KAVLIE VERY QUICK AND DEDICATED TO RESPOND AND ADDRESS ANY/ALL CONCERNS. "NO RESERVE" AUCTIONS ARE "NO RESERVE" AUCTIONS, ANY PAYMENT METHOD ISSUES ADDRESSED AND ALL ITEMS ARE SENT AS RECEIVED FROM SUPPLIERS. THE QUALITY OF THE MERCHANDISE IS OUTSTANDING! THE SHIPPING IS VERY RELIABLE, TRACKED AND FAST. WHAT IS MOST IMPRESSIVE ABOUT THIS SITE IS THE UNIQUE ITEMS OFFERED, VARIETY AND FANTASTIC QUALITY THAT YOU JUST DON'T SEE EVERYDAY AND ARE MOST APPEALING TO COLLECTORS. AUTHENTICATION BY THE TOP AND MOST RELAIABLE AUTHENTICATION COMPANIES SUCH AS PSA/DNA, JSA, GNR, STEINER, BECKETT ETC, BASED ON THE LEVEL OF COMMITTMENT TOWARDS 100% CUSTOMER SATISFACTION BY PRISTINE AUCTION STAFF AND JARED KAVLIE, YOU WILL NOT BE DISAPPOINTED. THANK YOU
I've been able to pick up two signed jerseys at ridiculously low prices. I'll be on this site weekly!
I have bought lots of hockey stuff on here love this auction site. Easy to bid and you get emails telling you that you were out bidded so you dont lose the things you want. Again AWESOME site... Thank you. Chris from Oshawa Ontario Canada...
This site is easy to join, make bids and win Great Memorabilia for all sports Fanatics. Would recommend this site to everyone looking to start a collection of your favorite team.
Amazing site. Pick what you are into and bid. If you're lucky you'll win! I'm new to the site, and quickly fell in love!
Excellent buyer and seller sports memorabilia auction site. I have bought and sold items on this site. They are a great site if you are a sports memorabilia fan because they have every team and just about every sport. You can also sell your memorabilia on the site by consignment.
Great website to buy sports gear. I love all the stuff I've bought from this site and will continue to buy sports memorabilia.
If you're looking for your hero or memorabilia of your favorites, this is the website for you. All the greatest players at great prices. Some of these auctions are flat out steals.
Quick and easy!
Very nice, clean, and totally worth every penny!
I would suggest this site to everyone. Everything is authentic. They're quick to respond if you have any questions.
I use this website all the time. They have a huge selection of merchandise and you can always find great deals... easy to deal with super fast shipping.
You get outbid notices quickly, you can put max bid in and they only bid up when need be to your max and can raise max bid anytime bids are open. Packaging is second to no one and can hold won items when other bids are won on other days to cut down on shipping costs, which is good for the customers seeing as we pay the shipping cost. All around an awesome on line auction site
I have used this website on more than one occasion. They have a great selection of products and you always receive your winnings quickly and in great condition. Would highly recommend!
This is the best way to spend a whole paycheck. It's very addictive. There are so many incredible items in these auctions. It really makes you question if you really need to pay your bills. What an incredible business full of wonderful memorabilia. Great work pristine.
Came across this by accident. Now I have great gifts for family and friends year round. Thank you!
I have bought several things from this site and I'm extreamely pleased! I am a collector of sports memorabilia and not only do they have great selection but they have some great prices!
Awesome job Pristine Auction. Couldn't ask for a better experience. Auction items were shipped perfectly and are as described.
Fast Delivery, good prices. Lots of choices, lots of categories, timely notifications on bids and outbids
I stole an autographed helmet from an auction. I also bought several jerseys. You can find awesome deals.
Great selection of sports memorabilia. Up to now, my experience with ordering and shipping has been very good.
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail help@pristineauction.com
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at help@pristineauction.com. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
Richard Kociuk,
We have multiple auction formats. As advertised, our Daily Auctions and Tuesday No Reserve Weekly auctions NEVER have a reserve prices. Other formats can allow for reserve prices. Jared Kavlie is the President and Founder of Pristine Auction and has already personally e-mailed you. We do care! Our team has been in regular communication with you working on resolving your concerns. The Bobby Orr jersey in question was delivered as described and we are happy to continue that discussion with you to clear up any confusion.