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PrimeStyle

How would you rate PrimeStyle?
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California
1 review
0 helpful votes
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Wedding set
November 10, 2024

Bought my wife a new wedding set. Wedding ring poorly made. Not solid gold on finger side, diamond were protruding out the bottom, engagement ring had Re sized and they sent it back with the resized area not solid gold just a piece.
This took over 2 months to get done

Date of experience: November 10, 2024
David Y. PrimeStyle Rep
6 months ago

Thank you for your feedback, and we’re very sorry to hear about your experience with the wedding set. At PrimeStyle, quality and customer satisfaction are our top priorities, and we regret that we didn’t meet your expectations this time.

We’d appreciate the chance to discuss this further and work on a solution. Please contact us at 888.532.9440 or support@primestyle.com. We’re here to help make this right for you.

Warm regards,
The PrimeStyle Team

Canada
1 review
10 helpful votes
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Amazing service
May 24, 2019

Wow is all I can say. Very nervous about ordering online. The service was above and beyond. The quality and craftsmanship was stunning. The pictures don't even come close to how beautiful this ring really is.
Thank you

Date of experience: May 22, 2019
Washington
3 reviews
1 helpful vote
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Their customer service was really excellent. They were in touch with us throughout the whole process of making my bridal set sending 3D photos. I will definitely be purchasing from this agency in the future.

Date of experience: October 30, 2021
Florida
2 reviews
0 helpful votes
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It does take about 3 weeks to receive an order but it was completely worth the wait! My ring arrived with all the required documentation and certification. It was in a beautiful box with a light for display and the ring itself is phenomenal! I went with the higher grade diamonds and my ring sparkles and shines amazingly! The pictures can't even do it justice. It's gorgeous. I absolutely love it. I will purchase from PrimeStyle again.

Date of experience: June 9, 2021
Virginia
1 review
3 helpful votes
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I am impressed with excellent customer service. They keep me update every single stage of my jewelry fabrication. Definitely I will share this positive experience with all my friends and shop again in PrimeStyle.

Date of experience: October 12, 2018
Texas
1 review
18 helpful votes
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My husband bought me a new engagement in lieu of the one I lost a year after our wedding. I chose a beautiful. 45 carat princess cut solitaire diamond mounted on a 14 k white gold. The ordering online was fast and easy and there was a small glitch though when we successfully ordered online we never saw any notification if the item we ordered was already shipped because Primestyle was transitioning into their new website And there was no way to track it in the website. Anyway the ring arrived and it was beautiful and exquisite as expected. I was very happy with my new ring. Thank you Primestyle!

Date of experience: December 31, 2019
Canada
2 reviews
21 helpful votes
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My fiancé was reluctant to make such a big important purchase online as we were nervous about scams etc. He got in touch with primestyle via telephone and purchased a ring that I had previously told him I really liked. The ring was received within a couple of days and was absolutely gorgeous. We took the ring for an appraisal and it was appraised at more than double of what was paid for it on primestyle. The diamond was bigger than I expected and the clarity was amazing. We will not purchase jewellery from anywhere else.

Date of experience: February 27, 2020
Florida
1 review
18 helpful votes
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I I was skeptical about purchasing online. Thomas was incredibly helpful and quick to respond to all of my questions. The ring it's self is absolutely exquisite! I would highly recommend prime style to anyone looking for a good deal on a beautiful piece of jewelry.

Date of experience: March 9, 2019
Georgia
2 reviews
15 helpful votes
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A special thank you to David for helping me select a princess bracelet. He made sure it had nice stones, plus get over my concerns about ordering a bracelet without seeing it first. And he sent me information about Prime Style being a legitimate company. I am pleased and my wife is very happy!

Date of experience: November 1, 2018
California
1 review
0 helpful votes
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Called, spoke the owner. He was knowledgable and very much wanted to help me purchase the wedding set I chose. I was treated wonderfully and I intend to do all my jewelry purchasing thru Primestyle as they are always happy to help you sort out and get what you want, not what they just want to sell. That made a big difference to me. I received my beautiful wedding set and could not be happier! I thank them very much!
Sherrie Granger

Date of experience: November 6, 2020
Utah
5 reviews
4 helpful votes
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The ring that I ordered was for my lovely wife to celebrate 10 years of marriage and Jane loves it! There were plenty of choices to find just the right one for her, so I recommend PrimeStyle company for everyone looking for wedding rings!

Date of experience: September 28, 2021
Georgia
3 reviews
1 helpful vote
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Would buy again
November 22, 2018

I was so very skeptical about buying and the authenticity of the jewellery but was extremely happy with my purchase. Everyone comment on my engagement ring even a local jewellery store where I went to buy jewellery cleaner asked where I purchased the ring as it was beautiful.

Date of experience: November 20, 2018
California
1 review
10 helpful votes
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I spoke with Nick was very respectful always and patient, I ordered a set that I didn't like sent it back.
I then ordered a different one, it took a while but i recieved it today and it is very beautiful. It looks amazing!
IM delighted with it. To follow s appraisal with a local jeweler. Thanks Nick and Thomas

From Maria Rojas

Date of experience: March 15, 2019
California
1 review
0 helpful votes
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I discovered this website recently when I needed to buy my youngest niece a birthday present. For some reason [I guess because her parents are religious] she decided she wanted a cross shaped pendant. Thankfully I found prime style in time, because those pendants can be extremely expensive. I ended up buying from primestyle because – well not to put too fine a point on it – they were considerably cheaper than anywhere else. I don't only base my decision on price, and after contacting their customer service I was also pleased with the quality of knowledge and services that they provided. I will be using them again, and I can't give any more recommendation than that.

Date of experience: April 19, 2014
California
1 review
1 helpful vote
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I'm not usually one to write reviews on these review sites, but it's only fair because I found primestyle after reading the reviews on this site. They are mostly positive reviews, although there are a few negative ones and I can see how some people might think that the quality of the diamonds they ordered are somewhat below par but I think that's just a question of lack of education. One of the great things about this site is they offer a big range of education pages which helped me understand all about, weight and settings so I was better able to make an informed decision. I suggest – especially if you don't know what you're doing – heading over there and taking a look at their education pages before you make any decisions, because the information they provide seems to be well balanced and genuine.

Date of experience: April 23, 2014
Michigan
1 review
22 helpful votes
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Customer service answered all my questions. Even went out of their way to measure the width of several mens wedding bands because they were not listed on the website. Ring arrived within 1 week. The diamonds were sparkly and beautiful. My husband loved it. I would recommend Primestyle to others and we will purchase other items from you in the future.

Date of experience: March 15, 2018
North Dakota
2 reviews
1 helpful vote
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Poor quality
November 26, 2022

My husband bought me an anniversary ring in 2016 it was platinum. The band bent and I sent it back twice. The third time it happened I had it reset into 14k white gold in 2017. In 2019 a diamond fell out I sent it in and paid to have it repaired in 2020 a diamond fell out on the Sam side I sent it in and paid for the repair in December of 2021 the same diamond fell out I sent it in again and paid for the repair I wore it twice and it fell out again this time I sent it in and wasn't charged for the repair they have not put the correct size diamond in so there is a gap between the diamond and the center diamond. I spoke to David and he assures me it was inspected and reinforced but I am afraid to wear it because I am afraid the diamond will fall out again so I have a ring I am afraid to wear.

Date of experience: November 26, 2022
Canada
1 review
18 helpful votes
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YELLOW DIAMONDS
March 23, 2018

Never again. These guys are scammers. I took my wedding set and they said that they don't sell this kind of diamonds anymore because they are so yellow. Not as advertised. The reason why they claim they only have 1 % returns is because of women like me - who received these as a gift and can't say NO to their poor husbands present

Date of experience: March 23, 2018
Canada
1 review
22 helpful votes
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Hello, purchased a beautiful ring but within days I lost 2 little diamonds. Customer service was great and they fixed it. Now within days I lost another one. Now all I think of is how embarrassing it would be to send it back and hope for the money back and buy one somewhere else after everybody has seen my engagement ring and will ask why I exchanged it for another one... because we tried to go cheap and paid the price for it now! Its an embarrassment. Not sure what to do yet. Going to contact Primestyle right away. Would never buy there again.

Date of experience: February 12, 2014
Washington
1 review
1 helpful vote
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It was not what the picture looked like and much smaller. I did want to return, but with shipping and insuring it and yes there is a restocking FEE. They say no hassle return, but after the return I'm out $55.00. Or more. I will not be ordering anything else. Looking at the review some people get what they want. Good luck!

Date of experience: June 5, 2013

Overview

PrimeStyle has a rating of 3.3 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrimeStyle most frequently mention customer service, diamond jewelry and engagement ring. PrimeStyle ranks 7th among Diamond sites.

service
14
value
15
shipping
14
returns
11
quality
14
This company responds to reviews on average within 1 day
+48