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South Carolina
1 review
3 helpful votes
Follow James H.
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Several times Sellers never bothered to ship items when I made the purchase. What a joke. Oh, I didn't get the message. Nonsense. I've never sent an insulting offer and purchase outright. There is no ability to communicate privately. More importantly, PM shipping fees too high. There is no 1st class for small or lightweight items and PM hiked $6.49 as their shipping costs. Any shipping discounts solely lands on the poor Seller who is already selling at low prices to compete. PM raking in the dough on shipping fees and selling fees. PM is also always pressuring Sellers to lower their already low prices. Going back to solid eBay with a 24/7 customer support center. PM treats their sellers like children.

Date of experience: August 30, 2018
Rhode Island
1 review
5 helpful votes
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I ordered product from Poshmark, and it was never delivered. I emailed Poshmark customer support many times, and no one ever responded. They do not have a customer service phone number so that you can talk with an actual person to get resolution. They have charged my credit card, and I'm still having trouble getting refunded, because Poshmark customer service never responds to any of my emails. I strongly advise against using Poshmark!

Date of experience: November 28, 2021
Wisconsin
1 review
1 helpful vote
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Awful for buyers
May 17, 2023

Poshmark makes it very difficult for buyers who receive the wrong item. They make buyers jump through all kinds of hoops in order for them to approve a refund (they don't even give the buyer an opportunity to receive the originally purchased item). They are awful and after having been a good customer I will be taking my business elsewhere... I advise not even getting started with them.

Date of experience: May 17, 2023
Louisiana
4 reviews
24 helpful votes
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Buyer beware
April 24, 2020

If you like to gamble then this is your place. It is a guessing game if you will like your purchase. My very first order was perfect. I was hooked! Next order was a total let down. Next order I gave my honest review which was not hateful just truthful and I was blocked by the seller! What idiot says no to a sell? Over time some stuff is good but most is not. My husband who is clueless about clothes has made me throw out most things purchased because they look like something you would get at a garage sale he said. Use caution and go to Vegas if you like taking chances. At least you will have more fun there!

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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Poshmark poor service
October 16, 2020

Poshmark truly takes way too much money for what they provide! So many fakes on it yet they take down true Desinger items! OMG I am in shock! 20% taken and charging way too much to ship small items! It's a joke!

Date of experience: October 16, 2020
California
1 review
28 helpful votes
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I'M BEING STALKED
August 1, 2015

A crazy posher soiled the item I sent her and tried to blame it on me. She's posting my home address all over the app and Poshmark is doing absolutely nothing to stop this or even prevent nuts from using the app.

Date of experience: July 31, 2015
Illinois
1 review
3 helpful votes
Follow Nicole H.
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I have been selling with poshmark for over a year. I absolutely love this site and it makes me sad that so many people are having problems. I had one instance where an item was never received due to the post office and postmark paid both me and gave the buyer their money back. My friends and family use this app to buy designer products and have never faced any problems. I do agree that their prices for shipping are quite outrageous now. I have seen a decrease in selling due to these prices.

Date of experience: February 20, 2017
Michigan
1 review
0 helpful votes
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Poshmark is the best.
October 20, 2022

Poshmark is one of the best social marketplaces I have ever registered in. Anytime I had an issue they helped me kindly. They do care about the people and they support you for your products. Just register now to see if I'm telling you the truth.

Date of experience: October 20, 2022
Colorado
1 review
5 helpful votes
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What a joke
July 17, 2020

I tried to buy off of this site twice. BOTH times I was messaged by the seller multiple days after my purchase to inform the the item didn't exist and have my money refunded. Since I actually like getting things when I choose to buy them, I stopped wasting my time with this garbage site. Clothes seem to be overpriced for what they are as well. Prob because poshmark takes one of the biggest cuts of any resale site. Anyway, great site if you like wasting your time.

Date of experience: July 16, 2020
Georgia
1 review
2 helpful votes
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I have purchased 5 items off of Poshmark and so far so good! A lot of the items I have bought are either new with tags or gently used and they were almost identical to what was pictured and arrived in a timely manner. I don't understand why Poshmark is getting such a bad wrap? I LOVE IT! It's been a great way for me to find the brands I love without paying full price. I am also aware of the items being sold though- I look at the sellers profile, take a look at the other items they have sold too. If something isn't showing well for example - a dress being laid out on an old floor or on a gross mattress, or the photo of the item appears blurry - I don't buy it. Some of the sellers on here definitely appear to be sketchy, but I am pretty aware of consignment clothes since I have done my share of both buying and selling in the past. Just be mindful!

Date of experience: June 21, 2018
Massachusetts
3 reviews
26 helpful votes
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I realized most reviews are from buyers so I decided to put one in as a seller (even though I did but a few items on the site). Make sure to buy from a reputable seller, one who has a sold item history on their wall and has more then one five star love note if they had sold at least ten items. There are a lot of sellers to just sell a few items in their closet, and some sell it for such a tiny fraction of the cost, so you can get a super awesome deal. HOWEVER, you will also be at risk for slow shipping, unspecified defects on the item, and scammers, so it is a risk (I did buy some awesome deals and they where exactly as described with fast shipping, so this doesn't happen very often!) If you do find a reputable seller on Poshmark, it is a way more fun experience then Ebay... many sellers (like me) love to package items like Christmas gifts and throw in extra freebies inside! :D

Date of experience: May 10, 2018
Utah
1 review
0 helpful votes
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For my birthday of this year, I bought some things on posh mark&everything seemed fine&I was happy with my purchases, until my bank informed me that some of the charges looked suspicious, because there were 3-4 for the exact same amount(example: 3 charges for 39.09), when I had only bought one thing per seller. My bank opened a dispute against them&got my money back in September&I have not nor will I ever, shop on posh mark again. But yesterday, they took money (around $200.00, out of my account, basically implying that because I'd received the items that it was OK for them to take the money they'd ripped me off for, back! Whether I'd gotten the items was never in dispute, but now they've stolen my money... again! I beg of you, please do NOT trust them! Please don't learn the lesson I had to, the hard way.

Date of experience: November 28, 2020
Canada
1 review
4 helpful votes
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Poshmark does not have any interest in protecting the rights and property of sellers, yet allows buyers to publicly attack sellers (i have been called a low life, have a meaningless and pitiful life, a psycho, told to get help etc, which poshmark allows and enables). Buyers will flat out lie about the stuff they receive if they dont like it, and poshmark allows it to happen. Poshmark allows copyright infringement, harrassment, cyber bullying and does not intervene other than to enable those doing it. This is hands down the worst social platform i have ever experienced. What a defeating and mean place to be on.

Date of experience: June 7, 2020
India
1 review
0 helpful votes
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Pre-Paid order not delivered yet
January 24, 2022

I ordered a red colour saree worth Rs. 700/-. On 17th Jan 2022. But it has not been yet it's 24th Jan 2022 today. No confirmation mail nothing. There contact support is also ridiculous I have not got any reply from there end being raised complaint several times from my end. I need my refund. ASAP.

Date of experience: January 24, 2022
South Carolina
2 reviews
12 helpful votes
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Poshmark is great until you have a problem.As many others have already stated the customer service is virtually non-existent.

As a seller I give Poshmark an F. There is ZERO protection for sellers against unethical buyers who can easily return items for little to no reason other than buyers remorse. There have even been cases where the purchaser has destroyed an item in order to return it (I implore you to Google seller reviews and read the horror stories before you decide to start selling on their site). If a buyer opens a case against you as a seller you have zero opportunity to present evidence or dispute their claims.

In fact, you don't even have a clue as to why the case is being opened as Poshmark does not allow you to view what the allegations are.

You just have to hope all of your buyers are honest. For such a high sellers fee you'd think the customer service would be a little better.

Date of experience: October 22, 2016
Canada
1 review
1 helpful vote
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I sell a Halloween cat ears on Poshmark in perfect condition, the buyer bought it and break down everything, all the ears were damaged. I received the package back and send the evidences to Poshmark, they don't even read it and gave her full refund. 0% respect on sellers and treat you like $#*!

Date of experience: October 24, 2020
New Mexico
1 review
2 helpful votes
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TERRIBLE customer service
December 29, 2019

They allow a lister to misrepresent measurements (3" off!) and then refuse to refund the money. I have used
Other resales such as Thread Up and Ebay and this is not in their league. I posted an honest assessment of
Seller and they removed it. I am out purchase price for an item I cannot wear.

Date of experience: December 29, 2019
New York
1 review
0 helpful votes
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Fraudulent Sale
December 30, 2021

I was sent an item that was broken, missing a key part and instruction manual. It was clearly a returned or used or open box item. After lodging a complaint, Poshmark applied a partial refund credit to my Posh account. Well, I'd much prefer cash since I don't plan to do business with this company again.

Date of experience: December 30, 2021
Nebraska
1 review
2 helpful votes
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You're STUCK if it doesn't fit
September 12, 2022

Do NOT buy things here. I purchased a vintage concert T-shirt as a gift for $140. It was so tiny, it was laughable. Poshmark would NOT allow a return. Their position is I "should have asked more questions." What a joke. Will NEVER order here again.

Date of experience: September 12, 2022
Pennsylvania
2 reviews
7 helpful votes
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BUYER BEWARE
September 22, 2017

I bought a purse that was advertised as Ralph Lauren and leather. It was neither. I showed the purse to two local retailers who sell Ralph Lauren and they both confirmed in a written letter that it was indeed counterfeit. I submitted these letters, along with photos of the obvious fake purse, to Poshmark, but they still refused to refund my money. This whole process took a good month, mind you, since it takes them 2 days to respond to an email and there is no phone support. Luckily, I bought the purse with a credit card, so I filed a dispute through the credit card company and got my refund that way.

Date of experience: September 21, 2017

Overview

Poshmark has a rating of 1.3 stars from 2,855 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
776
value
701
shipping
675
returns
652
quality
634
+784