Porch Reviews Summary
Porch has a rating of 2.8 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Porch most frequently mention and customer service. Porch ranks 4th among Home Remodeling sites.
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Never heard one word from anyone once I submitted my request. Won't use again.
Never was contacted and/or received a quote from anyone...
Porch is a pay as you go or subscription lead service with a monthly fee associated. As business is slow we (painting contractors Los Angeles area for 40 years) tried it. The leads are stale, cold canvassed and almost always non-viable.
We had to pay for a vetting background check (next scam by all these cos.) and were pressured into 250.00 per month budget until I researched myself and saw the pay as you go option, agent never revealed this imagine that.
Long story short they DON'T MAKE IT RIGHT WHEN A CUSTOMER DOES NOT RESPOND AFTER REQUISITE NUMBER OF CALLS AND TEXTS WITHIN A 3 day timeframe YOU ARE SUPPOSED TO BE CREDITED BACK. WELL THE BLOODSUCKERS HAVE A RULE IF YOUR VOICEMAIL IS 60 seconds or more THEY WILL ASSUME YOU SPOKE WITH THE DEAD LEAD AND NO CREDIT. Ridiculous contractors leave lengthy voicemails or even moderately lengthy to try to get a callback do you need a STOPWATCH TO HAVE TO DEAL WITH THESE CROOKS.
Bottom line they cold canvass people and leads are iffy at best 250.00 and 130.00 later only 2 estimates one did not go the other told me she used her cleaning lady's husband and just wanted to compare prices.
Don't use Porch the results for your company will not justify the expense. THEY DON'T MAKE IT RIGHT THEY DEVISE NO WAYS TO MAKE IT WRONG to only enrich them.
Additionally the leads can cost 48 plus and 54 plus for unspecified 1-2 or 3-5 rooms to paint ABSOLUTELY A RIPOFF. They don't know how to realistically price leads and know nothing about the trades period.
I've hired someone for my project. Please stop calling me.
Had an all within one hour. Was polite, knowledgeable, and flexible. Appointment process is excellent-hop the rest goes this smoothly.
I had calls within minutes of submitting my request. The companies that reached out to me were professional and knowledgeable.
I am still waiting for a response to my request to find qualified wallpaper hangers in my area
I asked for help related to making my screen porch usable year-round and used the word "winterize." Got back information about irrigation systems for yards so, they do not freeze.
I know how to google "winterize" and had already done research about this. Whoever got my request evidently did not read it carefully or know anything at all about how to search for appropriate businesses.
They never sent a recommendation or a phone call from a professional to consult with over the service I needed
No one showed up or called for our appointment for Friday November 8,2019. No call at all. Porch service was quoted through Overstock. Appointment was set up on line, no show.
The contractor missed the 9:00 appointment. He called and rescheduled for 11:30. He arrived after 12:00. He then left the job because he did not have a stud finder and went to get one. He was gone for over an hour. When he returned he mounted the TV successfully, but spent hours trying to run the cord through the wall, which he eventually gave up on. Then he charged my elderly mother $203 when Porch had quoted $118. As you might expect, I am furious.
The HVAC contractor was quite thorough and honest and delivered prompt service as promised. We will most likely use this service again if needed in the future.
All I wanted was to get an idea of how much it would cost to have a garbage disposal installed. Instead I got a barrage of calls and texts. I would have preferred a list of providers in my area that I could have called when I was ready.
I never heard back from the contractor. Not worth it.
I asked Porch to give me the name of some local businesses that could clean and repair my gutters. They just sent me a questionnaire, which I filled out. But there were never any business names sent to me. I won't be using Porch again.
If you click on this you will get people calling you from all over the country and not whom you intended it to go to. Stay away from this form. It appears to be phishing because I intended it to be sent to a specific electrician in my town and I got calls, texts and emails from Georgia, Oregon, North and South Jersey. I had to block many calls. Extremely aggravating.
We scheduled PORCH for a small project to recess & install a medicine cabinet. They failed to book it or notify us. Waste of time!
It was very easy and convenient to book a handyman via Porch's site. Our technician, Larry, was great! Very professional and polite and did an awesome job installing our light fixtures in the kitchen. Very happy! Thank you!
The installer cam on time and did a neat and excellent job of replacing my two bathroom fans. Clean job and no mess. I appreciated the worksmanship.
Porch replied to my inquiry promptly and sent a contractor equally as fast. Rob discussed the project with me and got right on it! He did a great job, worked quickly, and left the yard better than he found it! I'd use him again!
From the business
Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members