PoolWarehouse Reviews Summary
PoolWarehouse has a rating of 2.6 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolWarehouse most frequently mention business days, credit card and return policy. PoolWarehouse ranks 3rd among Swimming Pool sites.
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Very good, no problems, great doing business with.
The air hockey table arrived Within two days ordering it and I just put it together for my child for Christmas yesterday and it was great. Easy assembly and all the parts were there. Definitely will be a great Christmas present.
The prices were great. In my case, service was terrible. My kit showed up around 6 weeks late. The only question my salesman would ask me was "are you ready to pay?" A very important piece was left off the shipment and no one bothered to tell me. They sold me a lot of upgrades, but couldn't help me install them. Bottom line, if you know how to install pools, their prices are great. If you need technical assistance, don't expect any help from them. Once they got my money, they were pretty much done with me. Their name is misleading. They don't have a warehouse. They just have everything drop shipped from the manufactur. In essence, they are just a pool broker.
We bought a inground pool cover. Great product, works great. But the allen wrench that came with to remove the plugs doesnt fit in the allen hole. Called and left a message to have customer service call us back about it and didnt receive a call back.
I purchased an inground pool kit last year, which I love, and bought a custom fit pool cover this year. The prices, products, customer service and ease of ordering are the reasons I would purchase again and highly recommend Pool Warehouse.
Ordered in-ground liner by using the on-line form. Directions were clear and my son and I installed the new liner in one day. No issues at all with order, delivery or installation. Looks great!
Ordered 18x36 in ground pool liner. Fit like a glove and looks great. Installed by my wife and I.
All questions were answered, product delivered quickly and was exactly as expected. Pool looks great and the material is top grade! Looks like a brand new pool. Love it!
Ordering was easy,shipment arrived quickly. Ordered a 3 in 1 bumper pool/poker table,arrived without the leg levelers,I called customer service and they sent them out promptly. Very happy with table!
Really enjoyed working with Luke on my pool kit. These folks really know there stuff and provided exceptional customer service during the whole process. I would highly recommend them to others and I will be back to buy a pool cover.
Initial process was very good.
Oversea shipping a bit of a pain would have be good to know up front.
Purchased kitset after viewing video online and had expectation that installation process was relatively simple. Strongly suggest checking consent requirements with local council before you start the process.
Would suggest advising customers that a professional installer should be contracted if you haven't built a pool before as not quite as straight forward as appeared.
Final comment, pool is now complete, very happy with finished product and I know allot more for my next one.
Thank you to JT and the team at Poolwarehouse
Great service. Great coaching. I have purchased both pool liner and hot tub cover and been very pleased.
Good communication with rapid delivery of a great product.
Great value, great service. Will definitely use again if I ever need anything. Thanks!
Great company excellent service personnel are very knowledgeable and helpful
I and extremely pleased with customer service Luke Jones, was Great to deal with and the fact that I could get the same person every time helped out.
Purchased an 18 x 36 Ingrahm pool kit
Pool cover
Winterizer
Probably going to purchase more items down the line extremely pleased
Great experience, did the entire pool myself! Great customer service, answered any questions I had and made it easy for me to understand. Thank you, awesome job!
Ordering was easy with the guidelines provided. My husband installed the pool cover himself. We were surprised at how well the installation went and how snug and accurate the pool cover fit.
Amazing customer service. Great product. One very minor issue I was able to resolve myself. Don't hesitate - buy your pool from these guys!
You could not make the pool liner requested and were unable to provide solutions to my problem.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members