Pool Supply Unlimited
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Pool Supply UnlimitedReviews 300

3.5

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Pool Supply Unlimited Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and shipping issues. Many customers report receiving damaged products, experiencing lengthy delays, and encountering unresponsive or rude support staff. Complaints regarding the return policy and lack of warranty support are prevalent, leading to feelings of frustration and distrust. However, a minority of customers express satisfaction with product quality and pricing, highlighting positive experiences with specific purchases. Overall, the feedback indicates a pressing need for the company to improve its customer service practices and streamline its order fulfillment processes.

This summary is generated by AI, based on text from customer reviews

service
36
value
36
quality
30

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Responce to email
May 17, 2020

All good, everything came as planned and in great shape fed ex driver was very accomidating, unfortunate for me heater spilled off my cart and dented front cover when I went to place it.

Date of experience: May 16, 2020
Texas
1 review
0 helpful votes
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Pool Heater
May 16, 2020

Best price I could find on a pool heater. Matched my current heater of 10 years that gave out. Ordered it and had it within 3 days. The delivery driver even dolled it right next to my old one. Took about 2 hours to hook up and it works like a charm. I will buy all of my pool supplies from Pool Supply Unlimted.

Date of experience: May 15, 2020
New Jersey
2 reviews
14 helpful votes
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Happy Customer
May 16, 2020

Good Service. My sales rep. (Jose Aguilera) was very good. He timely responded to all my inquires. Even after making the sale, he promptly responded to my inquires regarding the status of the arrival. And I appreciate that. Heater arrived in the time promised. Delivery company was good. And more important, heater is running great.

Date of experience: May 15, 2020
New York
1 review
0 helpful votes
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New slide
May 16, 2020

Great service highly recommended Answered every time I called people were very nice product shipped promptly I would definitely use them again for all my pool needs

Date of experience: May 15, 2020
Mississippi
1 review
0 helpful votes
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Best Choice Slide
May 16, 2020

It's a breeze to setup with two strong people. Just follow directions and your ready for excitement. Tried with water hose. Just not enough water but once we added water from return it was a speedy fun slide. My 5 and 8 year old boys have just run in circles getting out of water and back ion it.

Date of experience: May 14, 2020
Florida
1 review
0 helpful votes
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Great experience ordering pool cleaner online. Dolphin Nautilus Plus CC, good price and received pool caddy. Perfect for our pool needs.

Date of experience: May 14, 2020
Indiana
1 review
0 helpful votes
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Customer service was difficult to get in touch with. Possibly just due to quarantine situation. Once I was able to reach them, they were very helpful!

Date of experience: May 14, 2020
Georgia
1 review
0 helpful votes
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Delta UV Ballast
May 15, 2020

Fast delivery of product as described, well packaged, and at the best price on line. Installed in no time.

Date of experience: May 14, 2020
Virginia
1 review
0 helpful votes
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The hayward seal replacement kit took care of all the little leaks on a fairly old system that had been neglected by the previous owner.

Date of experience: May 14, 2020
Indiana
1 review
0 helpful votes
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Arrive in a timely manor, and in good condition. Thanks for the great product and fast shipping. Price was also great.

Date of experience: May 13, 2020
Florida
1 review
0 helpful votes
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FAVORABLE
May 15, 2020

LOCAL POOL SUPPLY COMPANIES( INCLUDING PINCH A PENNY) HAD ADVISED ME IN THE PAST THAT
THE FILTERS THAT I ORDERED FROM YOU WERE NO LONGER BEING PRODUCED OR AVAILABLE.

I BELIEVE THAT THAT ARE ATTEMPTING CONSUMERS TO PURCHASE NEW FILTERING SYSTEMS AT AN
EXTREMELY HIGH PRICE FOR THE UNIT AND EXPENSIVE FILTERS FOR THE UNITS.

Date of experience: May 13, 2020
California
1 review
0 helpful votes
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Great service
May 13, 2020

They had some supply issues on my first order, but made me a priority and got me they pool I wanted. Great phone follow up as well. Pool is ready for summer. Thank you

Date of experience: May 12, 2020
Eric D.
California
1 review
0 helpful votes
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It took 11 calendar days to receive my order. Shipment was from a location < 100 miles away. Very difficult to get in touch with customer service via phone. Tried email and they respond 1-2 days later or not at all. Good prices but don't be in a hurry... and hopefully you know what you want!

Date of experience: May 12, 2020
Nevada
1 review
0 helpful votes
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AVOID THIS SELLER
May 12, 2020

Placed order, now 2 weeks later they are asking for a review of the order I received. Yet their website says my order is pending.

Date of experience: May 12, 2020
California
1 review
0 helpful votes
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I always get quality products when I need them. Great and easy company to deal with and they have everything you need.

Date of experience: May 12, 2020
Florida
1 review
0 helpful votes
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Quick delivery
May 12, 2020

I ordered a filter at 1pm and it arrived by 4pm the following day in the middle of the cirona epidemic. Amazingly fast service!

Date of experience: May 12, 2020
Florida
1 review
0 helpful votes
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While I feel it was bit overpriced, the Color Splash XG Series spa light installed fairly easily in my old existing spa niche/socket. It easily connected to my junction box. The colors are full & clear.

As for splicing & pulling the 100' cord thru the conduit, tie each of the 3 wires together individually (I recommend a square knot as it tightens when pulled on) and tuck the tied wires back into the wire casing as best as you can. Then use electrical tape to secure and streamline the splice as much as you can. (see photo) WD-40 spay also helped the splice slide thru the conduit.

Date of experience: May 12, 2020
California
1 review
0 helpful votes
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Ordered a new Pentair heater and pump motor- asked if I might be able to pick-up both items that same day. They were not able to accommodate that request, but they shipped both items free of charge. Ordered on Friday, the pump was delivered Saturday, and the heater arrived on Monday. Great customer service- I'll buy from them again any time!

Date of experience: May 12, 2020
New Hampshire
1 review
0 helpful votes
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Pool filter
May 12, 2020

Am amazed at how much i saved using your website and how quickly it came... I usually order from pool opening service but they filter was so darn expensive. I go thru several a year and will be ordering another one soon.

Date of experience: May 12, 2020
Colorado
1 review
0 helpful votes
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Pool Tile
May 12, 2020

The pool tile arrived fairly quickly and was the correct color. The only issue is that it was packed in a box full of the packing peanuts and they were stuck to everything and blew all over the place when we opened the box. I wish they could come up with a better packing method. The cost to ship it was very a bit high also. I will use them again.

Date of experience: May 11, 2020

From the business

Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbecuing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.


poolsupplyunlimited.com
San Antonio, TX, United States