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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and shipping issues. Many customers report receiving damaged products, experiencing lengthy delays, and encountering unresponsive or rude support staff. Complaints regarding the return policy and lack of warranty support are prevalent, leading to feelings of frustration and distrust. However, a minority of customers express satisfaction with product quality and pricing, highlighting positive experiences with specific purchases. Overall, the feedback indicates a pressing need for the company to improve its customer service practices and streamline its order fulfillment processes.
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All good, everything came as planned and in great shape fed ex driver was very accomidating, unfortunate for me heater spilled off my cart and dented front cover when I went to place it.
Best price I could find on a pool heater. Matched my current heater of 10 years that gave out. Ordered it and had it within 3 days. The delivery driver even dolled it right next to my old one. Took about 2 hours to hook up and it works like a charm. I will buy all of my pool supplies from Pool Supply Unlimted.
Good Service. My sales rep. (Jose Aguilera) was very good. He timely responded to all my inquires. Even after making the sale, he promptly responded to my inquires regarding the status of the arrival. And I appreciate that. Heater arrived in the time promised. Delivery company was good. And more important, heater is running great.
Great service highly recommended Answered every time I called people were very nice product shipped promptly I would definitely use them again for all my pool needs
It's a breeze to setup with two strong people. Just follow directions and your ready for excitement. Tried with water hose. Just not enough water but once we added water from return it was a speedy fun slide. My 5 and 8 year old boys have just run in circles getting out of water and back ion it.
Customer service was difficult to get in touch with. Possibly just due to quarantine situation. Once I was able to reach them, they were very helpful!
Fast delivery of product as described, well packaged, and at the best price on line. Installed in no time.
The hayward seal replacement kit took care of all the little leaks on a fairly old system that had been neglected by the previous owner.
Arrive in a timely manor, and in good condition. Thanks for the great product and fast shipping. Price was also great.
LOCAL POOL SUPPLY COMPANIES( INCLUDING PINCH A PENNY) HAD ADVISED ME IN THE PAST THAT
THE FILTERS THAT I ORDERED FROM YOU WERE NO LONGER BEING PRODUCED OR AVAILABLE.
I BELIEVE THAT THAT ARE ATTEMPTING CONSUMERS TO PURCHASE NEW FILTERING SYSTEMS AT AN
EXTREMELY HIGH PRICE FOR THE UNIT AND EXPENSIVE FILTERS FOR THE UNITS.
They had some supply issues on my first order, but made me a priority and got me they pool I wanted. Great phone follow up as well. Pool is ready for summer. Thank you
It took 11 calendar days to receive my order. Shipment was from a location < 100 miles away. Very difficult to get in touch with customer service via phone. Tried email and they respond 1-2 days later or not at all. Good prices but don't be in a hurry... and hopefully you know what you want!
Placed order, now 2 weeks later they are asking for a review of the order I received. Yet their website says my order is pending.
I always get quality products when I need them. Great and easy company to deal with and they have everything you need.
I ordered a filter at 1pm and it arrived by 4pm the following day in the middle of the cirona epidemic. Amazingly fast service!
While I feel it was bit overpriced, the Color Splash XG Series spa light installed fairly easily in my old existing spa niche/socket. It easily connected to my junction box. The colors are full & clear.
As for splicing & pulling the 100' cord thru the conduit, tie each of the 3 wires together individually (I recommend a square knot as it tightens when pulled on) and tuck the tied wires back into the wire casing as best as you can. Then use electrical tape to secure and streamline the splice as much as you can. (see photo) WD-40 spay also helped the splice slide thru the conduit.
Ordered a new Pentair heater and pump motor- asked if I might be able to pick-up both items that same day. They were not able to accommodate that request, but they shipped both items free of charge. Ordered on Friday, the pump was delivered Saturday, and the heater arrived on Monday. Great customer service- I'll buy from them again any time!
Am amazed at how much i saved using your website and how quickly it came... I usually order from pool opening service but they filter was so darn expensive. I go thru several a year and will be ordering another one soon.
The pool tile arrived fairly quickly and was the correct color. The only issue is that it was packed in a box full of the packing peanuts and they were stuck to everything and blew all over the place when we opened the box. I wish they could come up with a better packing method. The cost to ship it was very a bit high also. I will use them again.
Answer: Is apparently a legit company, but does have sleazy business practices. They charge your credit card even if they do not have the merchandise, or even know when it will be available. After cancelling order because of this, I am STILL waiting for refund. I believe that is fraudulent behavior!
Answer: You cant they do not answer phone calls seems like they don't care about the customer
Answer: I was not able to find a better price anywhere, after you added the cost of shipping it was still less than any place I could find
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbecuing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.