Pool Supply Unlimited
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Pool Supply UnlimitedReviews 300

3.5
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Pool Supply Unlimited Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and shipping issues. Many customers report receiving damaged products, experiencing lengthy delays, and encountering unresponsive or rude support staff. Complaints regarding the return policy and lack of warranty support are prevalent, leading to feelings of frustration and distrust. However, a minority of customers express satisfaction with product quality and pricing, highlighting positive experiences with specific purchases. Overall, the feedback indicates a pressing need for the company to improve its customer service practices and streamline its order fulfillment processes.

This summary is generated by AI, based on text from customer reviews

service
36
value
36
quality
30
Illinois
1 review
0 helpful votes
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Pool heater
May 24, 2020

Purchased a gas pool heater, Great price and delivered fast. Will buy from pool supply unlimited again!

Date of experience: May 21, 2020
Ohio
1 review
0 helpful votes
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Raypak 366A
May 22, 2020

Found it searching Web filters for ~ 300k+ BTU and looking for price, quality and availability. Hit 2 out of 3. Day 1 of the install, I switched the side of the intake/outflow. Cut the gasket. Day 2 bought parts and move unit into position. Day 3 & 4 rained out. Day dropped the nut into the unit. I pulled burner tray to gain access to the nut. Super design, easy in and out. Day 6 gasket arrives, I hope?

Date of experience: May 21, 2020
Texas
1 review
0 helpful votes
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Bought a heater on monday to install on Friday, it was delivered Wednesday, and they did a great job getting it to me so quickly.

Date of experience: May 21, 2020
Ohio
1 review
0 helpful votes
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As expected
May 22, 2020

Paramount UV light works well, seems more sturdy and higher quality then the Delta UV light I replaced.

Date of experience: May 21, 2020
South Carolina
1 review
0 helpful votes
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Dolphin Nautilus
May 21, 2020

New dolphin nautilus is cleaning great. This is my 2nd purchase of the same model. My original one did great for 5 years until lightning zapped it in a storm. For the money the $600 dolphin is wonderful. Cleans the entire pool sucking up leaves and small twigs too.

Date of experience: May 20, 2020
Idaho
1 review
0 helpful votes
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Pool cover
May 22, 2020

Received our 16 ft. Above ground solar pool cover in record time and arrived in great condition. Happy with our purchase!

Date of experience: May 20, 2020
Louisiana
1 review
0 helpful votes
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I was glad to find everything I needed from P S U but I questioned the extra shipping charge for an impeller screw that I needed. Having seen items coming from different warehouses that warranty separate shipping before, I didn't complain at first. When my order arrived in big box to accommodate the two 1/2 gal alge control I found the 1-2 oz screw in the bottom. So a warning to others that this business makes extra $ on their ( per item not weight) shipping policy.

Date of experience: May 20, 2020
Texas
3 reviews
0 helpful votes
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Company did not have the one I purchase in stock, but made good by substituting the slightly more expensive version. Got it quickly and it works great!

Date of experience: May 19, 2020
Minnesota
1 review
0 helpful votes
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I was trying to reach costumer service all day to get a release form for me to pick up at terminal dock in MN, but I couldn't reach them at all. As a result, my shipment was accidentally delivered to Indiana and when it finally came back to MN there were damage goods. I'm still trying to sort this out.

Date of experience: May 19, 2020
Michigan
1 review
0 helpful votes
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I love the pool tile. Beautiful blue colors. I received my order thank you. I will order again someday.

Date of experience: May 19, 2020
Washington
1 review
0 helpful votes
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I had to pay with two different credit cards and couldn't figure out how to do it on line the girl at the store call me back and was very helpful and help me figure out how to get my order in and it was great she did a great job

Date of experience: May 18, 2020
Illinois
1 review
0 helpful votes
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Shade end caps
May 19, 2020

My order arrived very quickly, however, shipping cost more than my 4 little plastic endcaps for the exterior shade. Ridiculous!

Date of experience: May 18, 2020
Michigan
1 review
0 helpful votes
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Quick shipping
May 19, 2020

We received our order within only a few days of placing it. Haven't hooked up heater yet, but hopefully will have good review at that time too.

Date of experience: May 18, 2020
Florida
1 review
0 helpful votes
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Hard to find part
May 19, 2020

The sales rep I worked with over the phone was great. Very patient, knowledgeable, and very helpful. Found the skimmer lid that fit. We even sent him photos of what we needed so he could be sure that he was offering the right part. Part shipped within a week when it was thought it would be several weeks. Certainly exceeded delivery expectations.

Date of experience: May 18, 2020
Colorado
1 review
0 helpful votes
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This pump works great. I had to make adjustments for it to be usable in our pool. I would have to do that with ANY pump though, other than the one from the manufacturer. But, those suck.

The dude at Pool Supply Unlimited was super kool and easy to work with. He truly is knowledgeable and made it easy for me to decide to purchase this pump. I tend to over think the details and because of this I take forever to make a final decision.

Date of experience: May 17, 2020
A C.
Massachusetts
1 review
1 helpful vote
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We redid our entire pool set up for a 30,000 gallon pool. New heater, filter, pump and we transitioned from chlorine to salt water. And we did it all with the help of a local plumber and electrician. Pool Supply Unlimited had great pricing and delivery was excellent. But it was the customer service that made the difference. Jose is awesome! Thanks all. We're in the pool now. Have a great summer.

Date of experience: May 17, 2020
Texas
1 review
0 helpful votes
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Controller power
May 18, 2020

Received controller, getting ready to install after working out of state. We will see how it works, service, tech support.

Date of experience: May 17, 2020
Arkansas
1 review
0 helpful votes
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I needed to order some replacement lights for my gunnite pool. Cindy Snyder was very helpful in answering all my questions. Hope the lights last a long time!

+2
Date of experience: May 16, 2020
California
1 review
0 helpful votes
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LED Pool Light
May 18, 2020

The person that received my order was very helpful and told me everything that I wanted and needed to know. She told me when to expect my order and the total price. The order got here sooner than expected, which was great. Thank you.

Date of experience: May 16, 2020
Texas
1 review
1 helpful vote
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Light was broken when I received it and i called and no one got back with me to replace. I also emaile and no response. It has been a week

Date of experience: May 16, 2020

From the business

Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbecuing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.


poolsupplyunlimited.com
San Antonio, TX, United States