The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and shipping issues. Many customers report receiving damaged products, experiencing lengthy delays, and encountering unresponsive or rude support staff. Complaints regarding the return policy and lack of warranty support are prevalent, leading to feelings of frustration and distrust. However, a minority of customers express satisfaction with product quality and pricing, highlighting positive experiences with specific purchases. Overall, the feedback indicates a pressing need for the company to improve its customer service practices and streamline its order fulfillment processes.
This summary is generated by AI, based on text from customer reviews
Purchased a gas pool heater, Great price and delivered fast. Will buy from pool supply unlimited again!
Found it searching Web filters for ~ 300k+ BTU and looking for price, quality and availability. Hit 2 out of 3. Day 1 of the install, I switched the side of the intake/outflow. Cut the gasket. Day 2 bought parts and move unit into position. Day 3 & 4 rained out. Day dropped the nut into the unit. I pulled burner tray to gain access to the nut. Super design, easy in and out. Day 6 gasket arrives, I hope?
Bought a heater on monday to install on Friday, it was delivered Wednesday, and they did a great job getting it to me so quickly.
Paramount UV light works well, seems more sturdy and higher quality then the Delta UV light I replaced.
New dolphin nautilus is cleaning great. This is my 2nd purchase of the same model. My original one did great for 5 years until lightning zapped it in a storm. For the money the $600 dolphin is wonderful. Cleans the entire pool sucking up leaves and small twigs too.
Received our 16 ft. Above ground solar pool cover in record time and arrived in great condition. Happy with our purchase!
I was glad to find everything I needed from P S U but I questioned the extra shipping charge for an impeller screw that I needed. Having seen items coming from different warehouses that warranty separate shipping before, I didn't complain at first. When my order arrived in big box to accommodate the two 1/2 gal alge control I found the 1-2 oz screw in the bottom. So a warning to others that this business makes extra $ on their ( per item not weight) shipping policy.
Company did not have the one I purchase in stock, but made good by substituting the slightly more expensive version. Got it quickly and it works great!
I was trying to reach costumer service all day to get a release form for me to pick up at terminal dock in MN, but I couldn't reach them at all. As a result, my shipment was accidentally delivered to Indiana and when it finally came back to MN there were damage goods. I'm still trying to sort this out.
I love the pool tile. Beautiful blue colors. I received my order thank you. I will order again someday.
I had to pay with two different credit cards and couldn't figure out how to do it on line the girl at the store call me back and was very helpful and help me figure out how to get my order in and it was great she did a great job
My order arrived very quickly, however, shipping cost more than my 4 little plastic endcaps for the exterior shade. Ridiculous!
We received our order within only a few days of placing it. Haven't hooked up heater yet, but hopefully will have good review at that time too.
The sales rep I worked with over the phone was great. Very patient, knowledgeable, and very helpful. Found the skimmer lid that fit. We even sent him photos of what we needed so he could be sure that he was offering the right part. Part shipped within a week when it was thought it would be several weeks. Certainly exceeded delivery expectations.
This pump works great. I had to make adjustments for it to be usable in our pool. I would have to do that with ANY pump though, other than the one from the manufacturer. But, those suck.
The dude at Pool Supply Unlimited was super kool and easy to work with. He truly is knowledgeable and made it easy for me to decide to purchase this pump. I tend to over think the details and because of this I take forever to make a final decision.
We redid our entire pool set up for a 30,000 gallon pool. New heater, filter, pump and we transitioned from chlorine to salt water. And we did it all with the help of a local plumber and electrician. Pool Supply Unlimited had great pricing and delivery was excellent. But it was the customer service that made the difference. Jose is awesome! Thanks all. We're in the pool now. Have a great summer.
Received controller, getting ready to install after working out of state. We will see how it works, service, tech support.
I needed to order some replacement lights for my gunnite pool. Cindy Snyder was very helpful in answering all my questions. Hope the lights last a long time!
The person that received my order was very helpful and told me everything that I wanted and needed to know. She told me when to expect my order and the total price. The order got here sooner than expected, which was great. Thank you.
Light was broken when I received it and i called and no one got back with me to replace. I also emaile and no response. It has been a week
Answer: Is apparently a legit company, but does have sleazy business practices. They charge your credit card even if they do not have the merchandise, or even know when it will be available. After cancelling order because of this, I am STILL waiting for refund. I believe that is fraudulent behavior!
Answer: You cant they do not answer phone calls seems like they don't care about the customer
Answer: I was not able to find a better price anywhere, after you added the cost of shipping it was still less than any place I could find
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbecuing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.