Pool Supply UnlimitedReviews 300

I've used Pool Supply Unlimited for a lot of items over the years, from salt cells, circuit boards, filters, o-rings, hardware etc. Always arrive on-time and work. Last year I purchased 2 salt cells from them which have already failed (less than one year... and only one pool season). I am at 2 months now of trying to get them replaced even though diagnostics clearly point to the problem... a faulty salt cell. So initial purchase great. Follow up after they have your money, not so great.

I needed replacement filter panels and ordered for will call pickup. Since the warehouse was closed for safety protocols, they said they would ship to me complimentary. I wanted to confirm that I would receive the order by a specific date, since I had a technician coming to work on the filter and pump. Not only did I get it in time, but it was personally dropped off the same day as the order by one of their workers. Thanks for going the extra mile for your customer!

The pool heater arrived on time and our pool was a good temp for memorial day weekend, my only complaint is we have a very long a steep driveway, and for $175 delivery charge I was expect the heavy box to be delivered to my door, we even mentioned it to the trucking company when the called to confirm the delivery date. However when they arrived, the drive, who was a very nice guy, would not come on to the driveway and we had to go get the box and haul it up the driveway ourselves. Had I been home alone, it would still be at the bottom of the driveway.

Ordered aJ&J Colorsplash Pool Light 12V. The light was shipped the same day I ordered it. Got a follow-up email with tracking number stating the delivery date. The light was delivered when promised. This J&J light was an exact fit that replaced my Hayward Pool light that I purchased from Pool Supply Unlimited in 2011. I was satisfied with the service and product in 2011. That's why I used them again in 2020. Replacement of old light and installation of new light took about 30 minutes. My pool has lights again! Yah!

Have ordered several items from Pool Supply Unlimited - always fast shipping and fabulous service. This time ordered replacement tiles - arrived super fast even with just UPS ground and were perfectly as described and pictured on the website. Previously ordered more complicated equipment, including a pool heater for our home pool. Staff were super knowledgeable and helped us sort out exactly what we needed. We have installed, works beautifully and we have been swimming in our backyard pool while all the pools around have been closed!

I called to order since I needed a representative to obtain veteran discount. Order went smoothly. Heater was delivered in 4 days after order! Got it hooked up to 100# propane tank and it is heating up! Have a 21' above ground pool. Plan to let it warm for a couple of days since it's been cold here. I can feel the warmer water going into the pool! I am sooooo excited! Unit looks nice and only measures 24"x 12". Great price. Got it connected for $800 cheaper than local pool supplier.