Pool Supply Unlimited Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and shipping issues. Many customers report receiving damaged products, experiencing lengthy delays, and encountering unresponsive or rude support staff. Complaints regarding the return policy and lack of warranty support are prevalent, leading to feelings of frustration and distrust. However, a minority of customers express satisfaction with product quality and pricing, highlighting positive experiences with specific purchases. Overall, the feedback indicates a pressing need for the company to improve its customer service practices and streamline its order fulfillment processes.
This summary is generated by AI, based on text from customer reviews
Product works as promised. Price was right for the item I was surprised at how quickly this compnay fulfilled and delivered the item.
On-time as promised. The vacuum was priced right and delivered before it's anticipated delivery date.
I ordered step 1X as shown on their website. In the comments I asked that they make sure it had open sides as the picture shows. When received it had closed sides. I have asked them to send me authorization to return the steps for a complete refund including The freight Charge. I still haven't heard from them besides the automatic one which states we will get back to you in 48 to72 hours. Still waiting
After ordering a new pump from these jokers and waiting 4 days to check on its status ( which was pending) I called and after finally getting a real person to talk to I was told she couldn't explain why it hadn't been shipped yet since they had them in stock. Told me she would check on it and e mail me the next day w information. Still waiting for that e-mail. Have since called several times and left messages. No answer. Also contacted via e- mail with the answer being they would get back to me in 72 - 96 hours. That aint happened yet either
The items were in stock and order processed very fast. When I received the shipping confirmation I was concerned about the shipping method indicated. However both items showed ahead of schedule, very fast processing time. I cant say the same for competitors like POOL WEB, I'm still waiting on that shipment.
Merchandise was fine and delivered on time. I thought I would have to sign for it but that was not the case.
Hooked it up and works well.
The Aquabot Turbo T is running well and climbing walls. Filters the water well and I see amber algae in the bag when I clean it. No complaints so far but we've only had it for two days.
We ordered an umbrella with solar powered lighting and it is exactly what we expected! Great quality and fast shipping. Very satified!
I received the pool light that I ordered in 3 days! It's already installed and working great. Very happy! Kids love the colored LED and it was $200 cheaper than Leslie pool supply.
My shopper experience with this merchant was Excellent, good communication, fast delivery and reasonable price on products.
Fair price, quick delivery although I had no success contacting the help line - tried calling several times with no luck, no response to email either.
Received in a timely manner sooner than expected, package was very protective, product working excellent, would order again
It cleans the pool excellently but I was expecting the Dolphin to draw a pattern of cleaning the pool, it appears to do it very disorganized, also to clean the walls and steps. Till now it only goes up to about half the walls and does not seem to know how to clean the steps. Am I missing something?
Fast shipping, I had questions & used their chat option which was easy and a real person, then I ordered 2 pool filters 1hp and 2hp, minutes after I placed my order the person from the chat called to personally make sure I didn't order two filters by accident, really great customer service experience. Shipping company & deliery person were very nice as well. Can't beat the price either, including shipping costs.
Product was exactly what I needed and ordered and got it very quickly. I would order from PoolsUnlimited again.
Everything arrived and appears to be working. I've just been running it manually for now. Generally it is working great, but during it's 2 hour cycle, it doesn't seem to cover every inch of the pool. I'm still trying to figure out how it calculates coverage. Seems to be random for the most part. It doesn't suck up dirt is some of the corners.
Great deal. Both boxes arrived as expected (Vac and Caddy). So far I've run the pool vacuum 4 times and it has worked perfectly. Wish there was a way to get a longer warranty (2 years) since it is only used for 5 months max per year.
Pool Supply Unlimited is 20 miles from my house. I called their number to inquire about buying a pool pump. Their phone system said they were too busy to answer the phone. I sent them a message through their web site asking if I could drive there and buy a pool pump or if they prefer to ship it. They ignored my question, but put my e-mail address on their Marketing e-mail list.
Finally, I just ordered it online since they pay for shipping. It took ten days to get here. There was no tracking information provided. The shipping company said that I had to be home between 9 a. M and noon to receive the pool pump. They arrived just before 1:00 p.m. I could have used that four hours to drive the twenty miles, buy the pump, go out to eat, and drive home if they had answered the phone or answered my e-mail ten days earlier.
Pool supply overall was good. Our shipment was delayed by ups 3 days which obviously was not Pool Supplies fault. I did email Pool supply twice and I did receive a phone call however the woman who contacted us was not as friendly. The second email we did not receive a call. I did find chat on line and the rep was helpful. The biggest challenge with this site is speaking with a live person
From the business
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbecuing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members