Planet Fitness

I have been going to planet fitness for several years. Was there last weekend to tan. I waited at the front desk for at least 15 minutes until a kid came out and didn't even say he was sorry. I coudn't even see through his long hair which covered his eyes. He just grunted "what do you want". I then asked him who his supervisor was- Hank. There were several people waiting behind me. THey should have a bell or something to alert of customers but worse was the way I was treated with this kid finally made his way to the desk.

Don't join this gym, especially in Jacksonville NC. The manager will take more money out of you account without permission. Then when trying to get it back, you can't! They purposely put late charges even the on auto draft! Don't waste your time.SCAM!

The Naugatuck planet fitness has been extremely unprofessional. The staff members canceling memberships without letting the member know falsely accusing members, including myself no planet fitness is one of the worst planet fitness with the employers that they hire there very immature very very rude talks about each other, talks about members in front of other members you bring it to the regional manager the regional manager doesn't do anything about it. You try to contact and get things done about it instead they retaliate against you and cancel your membership stating that you violated a planet fitness policy, this has been an ongoing occurrence for quite some time now the gym has been nasty water leaking from the ceiling, etc. I've literally just been canceled for having a conversation with My Mother that had nothing to do with anyone in the lounge after I've been reporting the staff and what's been going on in the gym I ended up being retaliated against by the regional manager the managers and staff members also talking behind my back falsely accusing me calling me names harassing me, etc. something needs to be done. They also scam you out of your money, and cancel you and do whatever they want to do

The gentleman in the photo who works the night shift at Planet fitness 1455 Pleasanthill Road Lawrenceville GA harassed and bullied me on 3 occasions. Last week he told me to leave the gym and he deleted my account. I stopped by the gym the next day to speak with the asst manager who told me the manager might not get back to me because he doesn't deal with complaints. I emailed both Investor Relations and the CEO. No one took the courtesy to contact me. This is the worst gym ever. Stay away from it.

Double charged me for the year, filthy dressing rooms and shower. Im.still waiting on hold to talk to corporate but there is a message saying I should just go to www.planetfitnes. I need to talk to someone. I need my money. Planet Fitness is not what it used to be.

Too many people mainly young high schoolers just standing in the way of the equipment not allowing others to just go in get the work done and be done. It would be helpful if staff monitored this. Other than this it's a great place.

This website becomes inaccessible when you have billing problems. It's impossible to resolve issues. This company is unresponsive. They respond to reviews with "Cut and Paste" responses that don't pertain to the problem.
They've made me pay double for two months that I thought my membership was canceled. They forged my name onto a contract. They are making me live out their illegal document even though the manager told me I was banned from the gym.
They don't care that there's another gym nearby with parking, a swimming pool, a sauna, more options, a theater room... And it's the same price.

They stole from my credit card $375 dollars. I understand the policy is not cancel at time, but twice a month $30.48? They are stole company. Experience Fitness transfer all the customers, but Planet Fitness charge me like the have the services like Experience. Karolina Bacca is the manager but is the worst person that I spoke. Terrible customer service.

I paid for the 25 membership so I wasn't locked into a plan and I was still charged the buy out fee of 59.00 when I shouldn't have been charged it literally states it online that I wouldn't be charged. This company still money and falsely advertises their gym saying that the higher membership has no commitments but in reality they will not let you cancel ur membership until a year from the first charge or pay the 59.00 buy out fee the same fee the annual 10.00 membership is charged! Not worth it and their customer service is a joke! Good luck trying to get them to answer you

Planet Fitness is one of the worst gyms to ever get involved with. The facilities are decent but their billing practices are unethical at best and their customer service is non-existent. This is a money trap. You can sign up online but you have to cancel in person or via certified mail. Beware.

I have no problem with the LGBTQIA's but for a transgender male to be in the woman's locker room with a child is disheartening. We can respect them but they need to also respect others. That child could have teams seeing a man in the woman's locker room. Get them their own locker room. No penises should be in a female locker room. They're not females they want to be one. Just disgusting! I hope they boycott all planet fitness. I don't want to give no stars but you have to give at least one

Desk help rude and too busy on their phones to answer questions,asked about the trainer help posted was told it was filled (I'm an older trainer 56)sign is still there,neck tattoo kid behind the desk mouthed off to me...why does this place only hire kids?

The gym has broken instruments water leaking from ceiling. Employees are rude they treat there customers like scrap. People playing loud music on there phones. Bathroom is flooded woman restroom not cleaned. Complain about it nothing been done for week as per employee. Bought a drink at the cooler bottle is already open. Told the employee take another one same thing. Mis managed at this place.

I've been at this location for over a year between 2021 and 2023. The equipment is old and often in disrepair. Seats wobble, counters on bikes turn of in midstream, and many other concerns.
The most recent is the front door has been broken for 2 days…the arm came off at the top and it just swings open. Thus, the door is locked leaving the exit door as both entrance and exit.
The night staff Spencer, tried fixing it, but there is a missing screw and quite frankly it's not his job or responsibility to make repairs.
I attend M-F and I have noticed less people, perhaps they have chosen the new locations at Alafaya as well as the one on 434.
I am a Silver Sneakers member, but have been with PF over 30 years here and up North.
Y'all need to do better.

No trainer on site, haven't had a trainer in quite a while. Instructors just tell you to use the app, which has beginner workouts but no specific plans if you have certain goals. The staff is rude, hateful, and if you ask questions they don't like they will get mad and threaten you. I tried contacting corporate and emailed the owner about the staff's attitude but they have yet to respond or contact me about my concerns. I do not recommend this gym for anyone. Also thier perks, such as massage chairs, angel machine, and tanning beds are always broke.

Planet Fitness in general has great programs at reasonable prices, but this particular location has a management problem. She could care less about her customers. Her attitude is adopted by her employees. The owner of this location would do better by sending the staff to customer service training.
The music volume at the location is consistently so loud that I leave the location with my ears ringing.

If you are planning on joining, I highly recommend the Puyallup or Tacoma locations. If you are stuck going to this gym you may want to invest in ear protection or noise cancelling headphones.

This location should also be required to post a photosensitive seizure warning in their "relaxation" room. The lights flicker so badly that I where a sleep mask to avoid getting a migraine.

Would have appreciated even a few days of advanced notice to cancel a membership before backing my way into a contract I knew nothing about. $100 down the drain between my annual fee and early cancellation and I'm never going back. Don't believe their "no commitment required/$10 a month" marketing scam and learn from my mistake in the future.