Planet Fitness

I drove 15 miles from port orange to Ormond to find out they closed. No emails, no signs. Nothing. That's not right.

They refuse to let you cancel your membership here. I will never use them again. Looking into Golds Gym to replace them.

Sylvia is amazing so helpful, she really took care of us explaining the benefits of our membership, the gym is clean

Clean new equipment friendly helpful staff very low cost. I feel extremely comfortable in this gym! Thank you Planet Fitness

If you want to be harassed constantly, this is the place for you. Only positive is the price. Save your money. Not worth the aggravation.

Trained here for years. Great club. Very cheap. Very reliable many different aspects in making this club great.

Will not cancel membership terrible customer service
Do not join terrible place
Worst place ever pos place

I'm so frustrated they have only 1 guy to fix the machines in all USA locations is being 5 weeks an they have several machines out of service

I went to the Tigard Planet Fitness to join on May 12th, which was the last day to take advantage of a one free month offer they were advertising for new members. I was notified by the front desk staff that they would not accept my corporate credit card to use for payment of the monthly membership fee but rather they will ONLY accept checking account information for debiting these payments. This makes it impossible for my corporate membership. This also puts members at a disadvantage in the event of a billing dispute as the only way to prevent PF from debiting the dues/fees from your checking account is to close your account and reopen a new one. While the people at the front desk are nice enough, they have no interest in offering a resolution but merely pass you off to an 800 number. After numerous different referrals to different 800 numbers, multiple departments within each number and ultimately having to send an email to contact their billing department, I learned PF has no interest in working with customer needs to gain a new customer. It seems the "You Belong" should actually be "You Belong so long as you do just what we tell you to do". Be aware, it is actually a third party company that handles their billing and each department you speak to simply blames the other for their inability to work with a customer's need. It is just a ridicules runaround. Who has time to deal with this BS? Save yourself the trouble and deal with a gym who is professional and has years of experience with billing. One thing to keep in mind, companies are getting hacked on a daily basis. As such, wouldn't you rather a have a credit card to close and reissue than deal with your checking account exposed to NSF Fees, overdrafts, fraudulent debits? Remember, when you are dealing with PF at least two companies have your banking information. Double the opportunity for theft. Just something to think about if you are a business owner considering joining. LA Fitness and 24 Hour accept credit card payments without the hassle!

I joined Planet Fitness in February 2021 after having been a member of a competitor (that starts with "24") that went out of business at the location I used. Planet was a good alternative due to location. So here are some observations, both good and bad, after my move to Planet.
Positives:
1. It's clean. Staff maintains a level of cleanliness that is really impressive. Hand sanitizer, paper towels, and cleaning stations are abundant. Signage is good to point out location of stations. Staff helps clean equipment and periodically 34rd party contractors come in and professionally wash, mop, and dry the floor.
2. It's well lighted and well ventilated
3. There are minimal announcements over the music system to interrupt music or interfere with concentration during workouts. (a very pleasant change after my experience at their competitor!
4. Staff is friendly, courteous, and professional. Planet sends out emails for surveys of customer satisfaction occasionally
5. Their phone app for touchless check in and features to gauge traffic at the facility over the app is very nice.
Negatives:
1. They have much signage regarding customers' responsibility to wipe down equipment before and after use. However, their policy is totally disregarded and is not enforced AT ALL!
2. They have the ability to track the demographics of their customers at each location and could base their music playlist on those demographics. Or they could even implement a system (at little cost) that would adjust the playlist to the average age of the clients inside the facility at any given time. But do they do this? NO! And if you are not 18-30 years old, the music on their playlist will make you want to puke. For anyone over 30, the playlist can be considered cruel and unusual punishment.
3. Customer concerns are not addressed in any objective form. If a complaint or concern is registered, do not expect to receive any feedback as to what consideration was given or what action was taken
Overall, I would neither say Planet is outstanding nor would I say it is terrible. It's adequate or maybe even a little ahead of other national chains.