Planet Fitness

Live your life as you see fit. Love who you love. With that being said, I don't want to see biological men in the women's locker room. I was told that this is allowed under Planet fitness policy. I'm out!

Please Please Please DO NOT FALL for the oaky doke. You will NEVER be able to cancel your membership so that means it's a forceful contract. You will be forced to pay, I advise you all to never sign up nor give them your accurate card information because you will be another victim as to who's paying planet fitness business to stay open. You will see money disappear but will not know where it's going to. They actually hacks into your bank account. $25.54 was taken after I canceled my membership but it's steady taking this every month and a $10 late fee if you don't pay member or not

I am a member at Planet Fitness in Belmont, NC and have been for 4 years. Since joining, there have been app. 5 managers to work there. The manager and assistant manager they now have is a joke. I addressed the manager with a disturbing issue and he discussed it with his assistant manager who happened to know the girl I made the complaint against. Now only did she lie and convince him that nothing should be done, but she also repeated the conversation back to the member I has complained about which stirred up animosity. She made a joke out of it. This shows me how unqualified this girl is to be working there, let alone be an assistant manager. She needs either to be trained or fired. No one in a position like that should be allowed to create tension for the members. Maybe if she was to be suspended for a month it would give her time to reflect on her poor management skills.

I'm very disappointed in planet fitness. I signed up for a membership in 2021. I attended once, had a medical issue and left my local establishment. I never went back, as their records would show. I wanted to cancel my membership and tried to do so multiple times through emails, trying to find a phone number to call to speak with someone, with no response, ever. As far as I could see, their website never stated that you had to go in person to cancel a membership until recently. So, over the course of two years, they have had multiple successful payments, and I'm out 333.02 cents for a service I never used, and feeling like I had no direct help. I had my bank dispute the charges and it was denied. In conclusion, I feel extremely cheated by this company for not having better customer service to assist people wanting to cancel or to even consider this service was never used and they just took my funds. Please have better customer service.

I joined the P.F. In Warsaw, In. It is clean and safe and was quite happy. Then the news channels were changed to reflect a more conservative view. I asked for the old channel back and was told there had been a complaint and the district manager would not change. I feel this is complete b.s. And that as a 70 year old woman, I can make decisions about what news I watch.

A new early am worker ( young black girl) is very polite always up front and never have to search for her. She keeps everyone thing very clean. The tanning bed and booths including the rooms are very clean

Kris, Was amazing, We did a day pass and loved her her personality. She was very Is knowledgeable about every question we asked. Treated us as if she had known us forever. The best customer service I have had in a long time. Don't ever lose her.
Carol

My husband received a call from this 3rd party collection agency telling him he had to pay for his membership which we sent an email through the PF website and called our local gym nearby with no return call or email response according to their voice mail recording we would receive. Our State Governor ordered a stay at home lock down and made it very clear that businesses should not be charging for membership fees. I let them know that if they want me to take them to the Attorney Generals office and report them, they have another thing coming.

Whew... they actually did it! Planet fitness now wants members to wear a mask while actively working out. I believe someone in their higher ups requires psychiatric care! I remember hearing how the company lost so much money staying closed during the lockdowns, I guess they wanted to put that final nail in the company's coffin. Let's face it, how many people will agree to cover their face while breathing heavy and/or sweating? Maybe some for awhile, but I'm sure they will all grow tired of it and search out a different gym. Hmm. Treadmill while masked.? Sounds like fun! Why didn't they think of it sooner.?! The Planets party is definitely over!

The staff here is rude and they could care less if you need anything and I mean anything. If you feel faint you better be prepared to call an EMT because they won't help at all, they are rude and not customer service oriented in any way! It's really sad that the folks who basically stand behind a desk with everything automated for them, really have to do nothing but swipe a card or get a name/number from guests but they still act as if everyone coming in is a huge bother. No thank you, I prefer to go where it's welcoming and friendly, this is not it!

The place is just falling apart. One of the front desk workers was so "busy texting on his phone", he couldn't even look at me or the members in need of help waiting to get his attention. Dirty and old gym.

Disrespectful employees, maybe narcissistic too. Maybe not all of them.Immature. Humiliation and Harrassment endured, against someone I know. To the point she left. Maybe that was this employees goal, Kelly. So her boyfriend could work out. Bloomsburg Pennsylvania Planet Fitness gym. Disregarding companies main concept. No Judgment, No Critics. Maybe, she forgot where she works. And let's just forget the company policies. Harrassment. They Humiliated her, texted in her face, laughed, talked, approx. For a year... They know, they did just that. Owner not doing anything.

I signed up for the black card and after 14 months decided to cancel. The black card membership is a one year contract. I was asked to bring a letter in requesting to cancel and I did. The following month they debited my bank account so I placed a stop payment with my bank to prevent further theft. For the last 3 months I have been getting threatening calls from the manager at planet fitness saying I haven't met my contractual obligations. Today planet fitness hit my credit. I guess now it's time to get an attorney.

The workers here are great, but the company itself needs improvement. I canceled my membership, then continued being charged afterwards. When I contacted them for a refund, they refused. Being it was their fault, you would assume I would get a refund, but instead they took my money while I am in financial crisis. That is technically theft and I am going to continue posting this on as many sites as possible to warn others.

I left Planet Fitness on Freedom Drive over a month ago because of management. I went back today and all I can say is YESSSSSSS! Entirely different! I met the new manager named Tia. I love her already! Her energy is amazing! Just what this gym needs. The employees are so polite and helpful! It feels like home again! Love it! I'm back

I pay P-F $10.29/mo. Which is a great price. Open 24/7, new club, etc. BUT, the $43 (with tax) for the ANNUAL renewal puts the ACTUAL monthly price at about $14.50/mo. Still reasonable, but the "annual fee" is a joke, and designed ONLY to create more profit. While I realize P-F is a business, they should not run away from the FACT that you're paying more per month than 10 bucks (+ tax!)

I am a member of Planet Fitness in Clinton Md. I would like to commend Joshua for his excellent customer service and the way he maintains this facility. You can tell that he values his job. He makes being a member at this facility very pleasurable!

@ planet fitness; Ur Bank process errors R ur mistakes! I won't renew EVER. Horribly mistaken! Then they stalk you on the floor- so childish… Your team should clean the gym that pays PFWorkers- staff is too busy talking at the front desk and charge members accounts if your not wearing a mask! PF should not charge for masks - they should be provided just like every other agency where it's free… so dissatisfied with this new facility.