Partzilla has a rating of 4.4 stars from 2,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
I gave them only 4 starts because I have to use my phone app to complete my order. With my computer's browser, it won't accept my address for some reason. I tried using my CC and PayPal, but I get the same result.
Was referred to Partzilla by my bike mechanic for trim pieces for my 2004 Goldwing. After looking around the web they were the only ones I found that had the OEM nameplates that were not cheap plastic with bad adhesive. The nameplates came packaged in a container that would be impossible for a shipper to damage and fit perfectly.
Received the part but it is not the correct one. Does not fit my bike. I ordered the correct one for my model and year. Started the return and was asked to send vin number. I did and also a photo why the lever won't fit. It's been two weeks and no reply…
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at loyalty@partzilla.com, and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.