Panda ExpressReviews 378

I could have gone to any number of Chinese restaurant buffets for the same price and had anything I wanted for all you could eat. The problem with Panda is they control the serving spoon and portion. I ordered a bowl of Shanghai Angus Steak that of course came with a side of rice. Received two large scoops of rice in the bowl which almost filled it up and one small scoop of Steak, four small pieces of meat and all onions and green beans, etc. Basically $9.00 for a bowl of rice, not going back.

This is specifically for the new PandaExpress on Central avenue it Toledo, Ohio 1. The spring rolls tasted like they have been sitting in a cardboard box for 2 years. They are mushy in addition to there awful taste. 2. I ordered there beef with broccoli. I got 3 big pieces of broccoli and 2 small pieces of meat. This was good but to little of it. 3. They gave me no extra sauce for the rice. I had the white rice very bland without some sauce on it. I would have liked to have extra beef with broccoli sauce on it. But everything was so dry there was no extra sauce to add. 4. I asked for sauce from my spring rolls, she gave me hot sauce and soy. No egg roll sauce. Didn't know it till I got home and I don't have any. So all in all, will not be going back. It tasted terrible.

I awful, awful and extremely stressful time trying to order. I indicted interest in the Sichaun chicken the server did not understand what that was, apparently only spoke Spanish and further could not tell me what I could have for a side, except to wildly gesture in way I could not tell what she meant. I had no idea what was going on when she just grabbed a plate and started shoveling fried rice on it. I told her I wasn't going to order and was just going to get a drink. She still chased me down with a plate of fried rice and I had to vociferously indicate to leave me alone. This was extremely frustrating and left me massaging tension muscle cramps later on. I live in the neighborhood and it has been several years since I visited this location and lousy experiences like this just reinforce avoiding Panda Express. I also wanted coffee and there were just sweet teas and soft drinks.

It took over half an hour to get my review lodged with the panda express survey system. They use very low limits on text descriptions (400char). The system would not take the survey code, so I just made something up to get past the submit button and then the survey page froze and gave no completion code. So I had to brave the automated voice system on the phone and that took several attempts.

Panada Express does not care to have effective and well operating systems and makes the customer bear the brunt of the indifference. Perhaps if the CEO tried to order, this would be real to them.

So on 8. 27. 19 at 12am, I enter the Panda Express on 2828 Figueroa St., Los Angeles, CA. Long story short, after waiting a short while, when the Black customers got to the head of the line, the non-Black manager acted as if she did not care about the customers. She stopped helping me, said nothing and just walked away.

Then when I bring it up to her, all these employee are huddled around like I am a threat. If only they had all acted with that much care and concern to help their Black customer. I have been trained in social bias and they clearly treated me different.

Next time, I video tape them secretly and release the proof over the Internet. I'm out to prove that Panda Express Employees bigots and does not care. I could be wrong but after several complaints, it seems just as bad.

Online ordering doesn't work... ever. If I say I need it ready by noon that doesn't mean make it when I get there. And that doesn't mean set it aside when something isn't available and make me wait 15 mins for an item I "reserved" through the app an hour before. Maybe they can stop helping everyone in line first and ask me if I want a substitute? Not treat me like an inconvenience for ordering online. I was a repeat customer for a long time but I think that has ended.

I was in a hurry and on a tight schedule today so I thought I'd order lunch through their website. I ordered from the Fowler and Herndon location in Clovis at 11:33 a.m. and my order said it would be ready in 12 minutes. I was stoked as I would be able to make my lunch apt and be back at work on time! I got to the restaurant at 11:44 a.m. but did not see the mobile order waiting for me. They seemed to be very busy helping all the inside customers and there was a line. However, when my order was checked on it seems they were out of one of my entree items so they put the entire order aside and forgot about it! They were sorry for the mistake and promised my order would be ready in five minutes to go. My order was not ready in five but I had to wait another 15 minutes in the store and was late going back to work and was not offered any sort of compensation for the waste of my time so be careful when your on a tight schedule.

It was in southhill wa location. I been to drrive through and order plate with chowmen honerwallnut shrimp and orange chicken when I opend half hour later far-away from that location for having lunch found that order was messed up there was sweetfrychicken instead of orange chicken wich I don't like it and I couldn't have my lunch so throw the meal in dustbin... When Icallback to store they politely said sorry and promised to give my right meal back when I come to store with receipt (order no*******)when I been to store after 5 hours they give me orange chicken only in small pack... I feel very ashamed... you guys ruined my lunch and giving me this... may be its your policy... it is very bad... thanks

Hi I'm wondering if Panda still hiring for new people because it seems like they need to replace some of them. The food is great! But the customer service is NOT! I went to drive thru one time and I will never forget the face and the name JUVY. I'm still adding some orders that I forgot to mention but she roll her eyes and close the window! That is not acceptable! I meant to tell her something but since I'm on hurry I just left. Hope you do some actions regarding this matter.

I can't say anything about other's experiences with this food chain, however the one were I live out in Calgary AB is phenomenal. Well managed, good staff, and most importantly good food. U know it's the only Chinese restaurant locally that gives out discounts & special promo's to get they're customer base back, & they try really hard to ensure that everything is stocked full at all hr's of the day, so I respect that. Either way I'm not really phased if they run out of a dish I wanted as all their food is great so I just pick something else instead, no big deal right?

Anyway you get good portions here like probably double of what you would get anywhere else & the prices are very reasonable. I compare them to Costco's food court. Staff's great too they're like family to me.