Piercing Pagoda

Banter at the oak park mall still has a Manger on staff that has a battery and criminal threats against him. This is not a safe place for children

Ordered a few things a couple weeks ago and it still hasn't come in. Usually I wouldn't mind (especially with everything going on)but my post office has no further information on the status of the package and the piercing pagoda site keeps pushing back the date even though it was Already sent out. My issue more so comes from the fact that YOU CANT GET A HOLD OF ANYONE. The website offers numbers and live chats but they are never up and running. So Basically if you plan to order just know you are on your own, and your things may or may not get to you when they get to you.

I purchased earrings Nov 2019 and returned them early December because my husband didn't like them. At that tone I had experienced fraud on my card so they weren't able to refund my card but they issued a check that I was to receive in 30 days! I am still waiting for my check and it is Oct 15th 2020. I have called their store and corporate and they keep residing checks and not a dingle check has been received. I waited for a check for 5 months (wishing that time they sent 4 different checks) I suggested they send it to the store since they clearly had difficulties sending it to me and here we are still and the store has not received a single check for another 5 months. Customer service keeps saying they will send out another check that never makes it to the store. I was even given a $50 credit 6 months ago but I can't use it in store until my check makes it, which is ridiculous! I am livid and just want my money back for their product that I RETURNED ALMOST AN HR AGO! I will never return to piercing pagoda it's not worth it.

Worst experience ever I've Been going here for years and always bring other friends to check it out what they have and lately the last few times I've went the ladys were so rude and discriminating against me and my friend saying they wouldn't help us ended up asking for there names they denied to give it to me also when I asked for corporates phone number I was denied again and they ended up kicking my friend out of the mall and was very nasty when talking to me it was very intimidating and even mall security wouldn't help will never spend another dollar at this $#*! place they don't follow there policy's for your warranty about swapping out jewelry if its under a year you can still swap out but they don't allow you to even when you pay the extra money for it If I could give negative star I would and I'll be calling the better business bureau to file a complaint all these women who work here should be fired can't even treat a human with decency what has this world come too honestly they shouldnt work at a job that deals with people if they can't handle customer service politely and wanna discriminate just by looking at someone not sure how they even make money begin so rude

I placed an order and never received any confirmation of the order but the money was deducted from my account. I contacted them via the chat feature they have online and was told my order was not in the system and it never went through and to place a new order and the charge would fall off within 7 business days, so I did. I got confirmation of the new order and I received it the very next day. A week later-today-my account overdrafted. A $600 charge was made from piercing pagoda. I checked my email and I got a shipping confirmation email
Of all but one of the items in the first order! I contacted them immediately and they said I could get my money back up to 10 days AFTER I return the order I was told "didn't exist" they then proceeded to tell me ANOTHER item was processing but not yet shipped and they could cancel that order... then they transferred me to someone else. This man said the pending order could not be cancelled and he kept trying to end the chat and telling me to have a great day... I told him I was contacting the BBB because this is so unethical and should be illegal. Their jewelry is cheap, breaks within MONTHS of buying and they STEAO YOUR MONEY! I paid a lot of money for my second order, but now I've paid double for an order I was told didn't exist... I've never been treated so terribly by a company, ever. Please go to a reputable jeweler. You get what you pay for in quality AND in service and piercing pagoda should be SHUT DOWN for this unethical and dishonest operation! I ha e screeenshots of everything and I intend to submit them to the BBB.