Piercing Pagoda

Dejah Heredia took very good care of me today. She's very polite and professional I will be going back soon to buy some more jewelry because of the good experience.

I had my second pair of earrings here because Claire's had messed myn up and they were infected and bleeding and puss was coming out so when I used pagoda it was better cleaner real gold and there perfesionals and had understood my problem and got right to it helping me

Madison did a great job on both of my ears! Made me feel confident with her input and happy with my results

Placed an order on 12/30/15 and was notified on 1/4/16 that my order was cancelled without a reason listed. I called to figure out what happened and was told the item I ordered was out of stock. The associate then continued to ask me if I wanted to place another order. I asked her how will I know if my order won't cancelled again as I placed the order online. The associate told me that most of the items on the website are up to date but some are out of stock. Well that doesn't help me any! I ordered a gold belly ring because my acupuncturist told me the stainless steel ring is probably a factor inhibiting my ability to get pregnant, so I needed to switch it out as soon as possible. Going to stick to bodycandy.com from now on.

I used "chat" on website because they say it's the easiest quickest way to contact, Christian C ended up telling me that their measurements are not "standard" that the measurements they use on multiple items, for example "100 gauge" curb chain means different things depending on item number. When I asked why they would use it as a measurement if it's not standard he simply replied "sorry for the inconvenience! YIKES! I'm glad I don't follow through with a $500-1000 chain purchase! When you buy elsewhere 5mm=5mm here god knows what you'll get! Good luck!

I will never shop the Peoria il location again! They are never at the kiosk and girls that are there are very unprofessional! And super rude! I was there about two months ago and I didn't have that probably! Now they need to close that location! It's always empty and they are constantly on there cell phones! The two young girls that were there! Never get another dollar from me! I use to be a loyal customer! Not anymore

I have been buying at Pagoda for over a year. I called them to ask them to remove a late fee because I didn't receive my bill before the due date. Their response was that I have been a customer for a year and my bill due date has never changed and it's not their problem if I didn't get my bill. That they show it was mailed and it's not their fault if I didn't get it. They also said that since I have been a customer for at least a year I should know when my due date is. Did they care about the fact that I have been battling COVID? Nope. Good to know your customer service is awful. My wife has worked in a Customer Service department for 15 years and she has made many phone calls with this issue to other companies who have removed late fees if it is the first time it occurs as a one time courtesy. Congratulations Pagoda. You just lost two customers.

I bought a belly button ring online in March and realized it was the same one I already had. I went to the store to return it only to find out I wasn't able to because the online site didn't process my belly ring. I was gifted $12 for dealing with poor service for 1 hr. Fast forward to today I go to the store to use my gift card and find out it doesn't work (after I get charged). The manager at the store was great and helped me for over an hour while customer service online did nothing to help. I ended up getting charged THREE times just to find out my gift card didn't go through. Customer service on the phone was unhelpful. I ended up leaving with nothing. Your customer service online is awful. They told me to try my gift card online which is pointless because the gift card will go straight to shipping and handling. I am disgusted with your phone service and the fact that I had to wait not once but two times for over an hour just to be charged and walk out with nothing.

Low quality jewelry for high prices. Ok for teenagers but beware of deceitful marketing. They reel you in with fast shipping of 2-3 days to keep your focus away from the 6 weeks of processing time!. Cancellations only within 1 hour of purchase. I chatted with 3 different agents to get them to place a cancellation for a purchase made on 9/15 with expected delivery of 10/29. They can't guarantee cancelation but put in my request. They would not send me written confirmation of my cancellation request. The chat rep said there is no corporate email or phone number. I asked for a manager and was referred to a resolution specialist because there are no managers per se. I can't return the item to a physical store. I will have to mail it back. I can expect a refund Probst in 6 months! I spent $381! I will never order from them again. I wsh I could give zero stars! My order number is **************.

I purchased something Nov 13th, 2019, returned it December. They have sent out checks to the wrong address 4 times after correcting them 3 times, then stated they would send it to the store. 3 times have 7 waited for a check to go to the store. Im waiting for my refund of $220 STILL. I've talked to several workers, and Supervisors. WHERE'S MY REFUND?!?! Dont but anything you may have to return. You won't get your money. Back unfortunately. I STILL WANT MY MONEY!

I bought a pendant over 6th months ago returned it a week later was told do to the price I would have to get a check sent to me, I've spoken with several different Representatives over this time period giving our my information over & over again & still to this day haven't seen a check it's going on over half a year with no refund nobody should have to wait that long & if you don't want that to be you I highly recommend you don't purchase from them unless it's in store and under a $100 were u can get your money back right then & there, #GIVE ME MY $$$$$

I ordered earrings online being as we are in a pandemic didn't want to go to the store in person. Contacted customer service to return the earrings as they are cheap as can be and I paid 140$ for them. Within a few days they were completely bent and misshaped. Customer service told me they would email me my receipt so I can return to the store. I explained how I didn't feel comfortable going to the mall due to covid. They didn't care and told me that was the only way to help me. I never received the email and guess I am just stuck with this cheap earrings that I am just gonna throw away. Will never make another purchase at this franchise ever again.

I received my order yesterday and was surprised to see a stupid set of ear rings when i ordered a nose ring! CRAZY! My first order was 8 months ago and never came! After 3 months i had to call and give them All kind of $#*! in order to get my order. ZERO STAR. Never buy from PAGODA!

I love Juliana because she helped me a lot today! I got their card and so many Christmas gifts! Great job to her! She's amazing!

Store #295 Freehold NJ
Haley Thorpe & Olivia Radford
Helped me and my girls for however long it took. They are dedicated and I WILL return for future purchases.

Plaza Bonita Mall.
Customer service is horrible and wouldn't recommend this place to anyone. Please check for yourself but would highly encourage you to look elsewhere!