OLDIES.comReviews 113

I placed an order with Oldies.com on 7/21/14 and did not receive it until 8/7/14 (18 days later), and that was after placing multiple calls to the company to find out what was taking so long. Each time I called I got a different story. I eventually ended up speaking with an utterly useless supervisor named Tim on 8/1/14. He basically told me there was nothing he could do about it, and if I wasn't happy I could call back another time and talk to someone else. (What was he even there for?) I told him I was going to leave a bad review for the company and he basically told me "do what you have to do." He couldn't care less whether or not I was a satisfied customer and did nothing to resolve the problem. He told me someone would call me back, but nobody ever did. Also, when I first placed the order I was overcharged on the shipping and had to deal with that. They did adjust the shipping charge, but it was a pain having to call about it. Incompetent/indifferent customer service reps, being overcharged + slow shipping time = a terrible experience and I will not order from this company ever again.

Update: Dennis, the head of customer service at Oldies.com, called me the day after this bad review was posted and apologized. I reiterated my complaints to him about the slow shipping time and poor treatment by customer service reps there and he said he was sorry for the experience I had and gave me the number of another rep there who he said would handle things for me in the future. However, there won't be a future with Oldies.com. It took a bad review appearing online for them to bother reaching out to me and Dennis offered me nothing for my troubles or as an incentive to shop there again. Words are meaningless without something to back them up, and "sorry" will only get you so far.

I placed four or five online orders with Oldies.com over the past year, but I won't do it ever again. My last order was screwed up, with an extra copy of one item I had requested, and missing another item I had wanted. When I called customer service to straighten out the problem, I was on hold for a while, and then the guy I finally did get to talk to had to keep putting me on hold and asking me the same questions over and over again in order to try to understand what was wrong with the order. Eventually, he assured me that the item missing from the order would be replaced. That was weeks ago, and guess what? The lost item has never been replaced, and now they've lost a customer, too.

This is the WORST customer service I've ever experienced. I talked to numerous people who had no idea what was going on with my order, or why I was receiving calls from them. I had to ARGUE with one of the customer service reps to put a manager on the phone. I placed an order on 11/23 and for weeks it sat there, and then MAGICALLY once I started complaining, my card gets charged and my item shipped. I spoke with a manager who said The office manager, Dennis, could cancel my order, but that clearly wasn't done as I came home to a shipping notification today (which now says I may get this item - which is a Christmas present - after the holiday!). This is the worst company I've ever dealt with. STAY AWAY FROM THEM!

Even though I see so many have had problems with this site, I on the other hand, have had nothing but good experiences with them for the past three years. They have a great obscure selection of dvds. Although, through the years, I must say that prices have risen and gone are the days of free shipping. I don't want a free dvd of something I don't want to watch, I want free shipping back because to drop well over a hundred dollars at a time each time I order should merit free shipping! I will continue to order from them because there are just too many dvds they get in that I want really bad and are hard to find. I have never had a botched order, so they're okay in my book.

Ordered a Mother's Day gift, they held it up, they have a copy of an email addressed accurately to me that I don't have in my mailbox saying there was a problem, they never initiated another follow-up till the cancellation of the order weeks later. I called, agree customer service was patronizing, unapologetic and unhelpful. I asked the order be sent. Just received another cancellation notice 2 weeks after the call with no explanation. How does this place stay in business? It's like they don't want to sell product.