OLDIES.comReviews 113

I've been pestering the hell out of Oldies the past month or so with orders of $4.98 CD's or other pare-off-prices deals, or at free shipping times, and so far they've come through almost every time. (And I utilize my debit card connected to my bank account, not PayPal, which could make a difference). When there was any issue (as one early order had been sitting there "in process") I used the toll-free number & almost always was lucky enough to snag a courteous representative who assisted with a various problem & followed through. I do get the impression sometimes of busyness, logically enough.
Packages are always fortified with bubble-wrap to keep contents from doing the Macarena inside en route. Only a few cracked CD cases, and so far, all CDs in working condition (out of like 200 I've pestered them for!).
"Bernie" recently mentioned that one of my no-shows would be back-ordered & sent separately, after noticing weird figures on my bank statement (usually the entire total, or total sans 1 or 2 fly-by-nights, is represented, but with one recent particular order, charged figures were split apart, and there was also a refund figure. Seeing this 4-1-1 is another advantage of utilizing a bank account).
Two orders from late last week (and stuff doesn't generally get moved around during weekends) totalling like 45 or so CDs have already been indicated via email as having been shipped (Tuesday). Somewhat early I suppose, but I can watch my bank numbers, and hope for the contentment of investing in a site that treats a good but maniacal customer truly.

I ordered 6 vinyl LP records from oldies.com because the price was fair. I received 2 of the same album because the description claimed they were two different albums, but they were identical. One of those identical albums was so badly warped it could not be played at all. The one I could play was also warped, but not as bad. Then I opened up the Night Ranger "Big Life" album and the record looked like someone took a bite out of it. The previous owner must have been aware of this since the broken pieces were not in the sleeve or anywhere to be found. The Sad Cafe album I bought was cupped so bad I could use it as a dog bowl. The Tony Banks album, which was still in its shrink wrap, was filthy and the wrap was literally baked onto the album cover (though it did come off cleanly). Not a single album played and deserved about an F (rating on Discogs).

Upon giving them a poor review on their site I was contacted by Bernie who apologized and told me he'd see that I got a full refund and within 24 hours I did. This I appreciated immensely, but I am now gun-shy about ordering from them again. Maybe when I see more positive reviews.

Anyway, all is well and I'll just hunt down the albums I wanted somewhere else.

I just bought a brand new turntable and am in the market to buy new albums to add to my existing collection that I have nurtured for close to 50 years. When my albums arrived, I was pleasantly surprised that the classic and collectable albums were exactly as advertised brand new, sealed in original album covers. They played beautifully and were brand new, not a scratch on any of them! I will be buying many more vinyl albums from this company and am extremely excited that I have discovered an excellent source to add to my existing collection. I highly recommend this company for all of my music wants and needs for the future! This is my first experience buying new record albums since the 1980's!

I ordered a tote bag as a gift. Oldies charged me and said my order was processed. I emailed two weeks later, no response. I called to demand what was going on. That was when they told me the item was not available. They did not seem concerned they took my money for something they did not deliver. They said it was because I used PayPal. They hung up on me twice before getting to the point where they would agree to refund my money. These people are thieves.

Ordered 9 LP's. Recoeved 2 LP's that were playable and 7 that were warped beyond playability. Called Oldies customer service and spoke to a rep that assured me they would hand pick the best copies of the 7 unplayable records and send those to me and they should be there within a week. I hung up the phone satisfied with this solution. No records ever arrived. I called a second time and this time spoke to Bernie who runs this particular dept. Bernie again told me that they would hand pick out the best copies of the 7 cereal bowl shaped records that they sent me. Again I waited and received nothing. I call a 3rd time only to be told I need to wait and call back when Bernie is there. At this point I have no comfidence in Oldies.com and am convinced that they are just not interested in helping me at all. If you want damaged and unplayable albums and like being lied to then oldies is the place for you.

The main job of Oldies.com customer service staff is to stall you until your order finally arrives which takes longer than ordering from mainland communist China in the 1970's. Your stuff, (if they even have it in stock) is actually located in Sweden, not Pennsylvania which you won't realize until your tracking number gets scanned by a guy riding a busted down Volvo towed by a reindeer with an inner ear infection. Seriously, these guys are only in business because of the sheer size of their operation, not for their treatment of what should be valued customers. I thought I was alone until I read the dozens of horror stories submitted by irate people who just want to buy online like 1000's of other merchants. Oldies.com gives online ordering a bad name and treat you like you are about to be made into a lampshade.

I hate having to write such a brutal review, because I truly want to love Oldies.com-- but there are just too many serious problems with this website and with the operation of the business overall. I am a serious music and movie lover-- and at first glance, this business seems virtually tailored to people like me. There is a huge selection (in theory, that is!) of great items on the website. However, and this is crucial to know, for people preparing to order here-- the stock shown on the website is, in my experience, often extremely unreliable. Just because a particular item is shown as being in stock when you place your order, that is NO guarantee, at all, that you will actually GET that item.

Also, the processing and shipping time for orders is much slower than what I have encountered from most other websites. Right now, an order that I placed, over four days ago, is still in processing, and no one in customer service is able to tell me when it may or may not ship, or if I will even actually get all of the items in the order! When I placed the order, via Paypal (meaning, the money for the entire order went out of my account upfront, as soon as I placed it), one of the CDs was shown on the website as still having 4 in stock. Now, apparently, there are none in stock-- and my order is still processing, and no one at Oldies.com can tell me whether or not my order will actually contain this CD when it finally ships and arrives at my apartment! Seriously, consider that: I paid for this order, upfront, and I literally don't even know what I will, or will not, get until I open the package, whenever it finally arrives! This is simply not acceptable for an online business in 2018.

Last but not least, other Oldies.com customers, apparently, have had good packing for their orders, but that has almost never been the case for me. Since 2015, I have placed many orders here-- each time, giving the site yet "one more try!"-- and too often, the packages have arrived packed carelessly with one or more damaged CDs. If Oldies.com does not improve, in many ways, and quickly, I will, very soon, be a former customer.

Let me begin by saying that if you place an order with Oldies.com, and it is in stock, gets delivered to your home, and is in good shape - then they can be a decent company to to do business with. However, if you have any problems AT ALL with your order, give up. I placed about a half dozen orders that were problem free, and other than it taking a loooong time to receive your orders, they were fine to do business with. But the last order I placed had a damaged record. I contacted their very unfriendly customer service department who told me to ship it back, which I did. And then there was silence for weeks. A few emails later, and they admitted they received my return but they are really swamped.It is now 9 days later and they have yet to refund me. Emails, phone calls... nothing seems to help. I would avoid doing business with Oldies.com. There are too many other reliable sites selling the same items that they offer.

I am severely displeased with the service I have received from Oldies.com!

I placed an order for a blanket on the 17th of December. Having received an emailed receipt, I believed the transaction was complete. I had paid the 33.06 and my bank account was evened out. So I began the wait for the blanket to arrive.

However, two days later, I received an email stating that there was a problem with my order. I checked my bank, the 33.06 had been returned to my account. I cancelled the initial order and decided to try again. I did so, but this time the money wasn't taken out for THREE WHOLE DAYS. I called and talked to a very rude representative who told me that the money would be taken out. I checked my bank and sure enough, 33.06 was taken out of my account for the blanket. I thought that would be the end of it.

Sadly, on the 30th of December nearly TWO WEEKS after the first initial attempt at ordering, another 33.06 was taken from my account! I called to inquire about this problem and got yet another very rude, very disrespectful representative who told me that it wasn't his problem. I told him to transfer me to someone who could help, so he transferred me to the accounting department. They didn't answer, instead I got a voicemail box. I left a message and never received a call back. I understand that it's the holidays, but December 30th is generally a working day. It was very early in the day, I should have at least gotten a call back.

I will NEVER order from this website ever again. The service is terrible. Money will be taken and given back at random, and even more money will be taken for no particular reason. Want something cool and retro? Go find it somewhere else. ANYWHERE else will at least treat you with some sort of decency and respect. Not to mention, they won't screw around with your bank account.