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OJCommerceReviews 885

2.4

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OJCommerce Reviews Summary

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OJCommerce most frequently mention customer service, return shipping and worst company. OJCommerce ranks 20th among Furniture sites.

service
61
value
59
shipping
59
returns
50
quality
50

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Indiana
1 review
0 helpful votes
Follow LaTisa D.
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I was not satisfied with product but the return process was so outrageous decided to keep the product and sell myself. With a 20% restocking fee and the cost of shipping back the boxes it was not worth returning to them. I will never order from them or Walmart.com which is how I was redirected to them... Walmart would not accept the product as a return.

Date of experience: July 28, 2020
Minnesota
1 review
0 helpful votes
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Unfinished adirondack chairs were shipped and arrived in a reasonable time but the quality of the wood product was somewhat lacking. Numerous knots in parts of the chairs that would stand out when finished. Some knots were covered over with a filler making them stand out even more. Also some gouges and chips in several pieces. Instructions have standard pictures so assembly not difficult. Decided to paint the chairs because of the knots instead of finishing with a stain and clear coat.

Date of experience: July 28, 2020
Tennessee
2 reviews
10 helpful votes
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This seller's turn around on shipping times is beyond terrible. Claims to ship items fast but I've been waiting over 2 weeks now with no shipping confirmation yet. My original order date was July 11th. As you can see, today is the 28th. My order status still says "Processing". That is not fast in today's world if you want to compete with Walmart and Amazon. OJCommerce also does not submit reviews on their site for products unless it is 4 or 5 stars from what I can tell. I worked for an eCommerce company once and that's exactly what they did. Beware of companies like this, guys! They are trying to pull the wool over your eyes! The only good thing is they responded to my request for information within a day. However, the response seemed to change the "promised" ship date AND the direct link to my original order has now been removed from the site and returns a server error since they wrote me back. If I log in, I can see my order is still processing, but I can't see the original promised date anymore, so I have to trust the email's response. Seems fishy to me. But today is the new promised date so we will see if I actually get a shipping confirmation. But at least they responded.

Date of experience: July 28, 2020
New Jersey
1 review
0 helpful votes
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So far so good. Delivered on time undamaged. I measured sort of OK but that's me. The cover looks great and has a strong perimeter elastic to hold it on. It is not a thin cover but seems very sturdy. It covers 6 chairs and a table. It can be installed by one person but two would make the task better. I believe it is a good purchase and price was good too.

Date of experience: July 28, 2020
California
1 review
0 helpful votes
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We ordered a bicycle and was surprised that it not only came days ahead of schedule but in pristine condition. Was easy to put together and looks wonderful! I am glad I didn't need your customer service but hopefully you would have ramped that up by the other reviews I am reading. Thank you!

Date of experience: July 27, 2020
Ohio
2 reviews
0 helpful votes
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Tufted Mirror
July 28, 2020

I received my mirror way sooner than I thought i would -I absolutely am In love with it. Its gorgeous. They shipping was great as well, they packaged it so good took me 10 min just to get all the stuff off of it. Great job. Thank you so much - I am so in love with mirror. I will be buying from you all again.

Date of experience: July 27, 2020
Florida
1 review
0 helpful votes
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I'm only writing this review because I was pleasantly surprised after reading all the negative reviews that I actually got the product that I purchased, and it was undamaged (except for minor damaged to the outside box), but couch inside was unharmed. I almost cancelled this order due to all the negative feedback because I was nervous that I would not get what we ordered, it would be damaged or it would not be here in time for my daughter's dorm room. Not only did the package come on time, but it was exactly what we ordered, in the color we ordered with all the parts included! I'm glad that I did not give into fear and stuck with my order as originally planned. It was very easy to open the box and conclude that all parts were accounted for with enclosed packing list. This was only OUR EXPERIENCE. I canNOT speak for others that have bad experiences, but ours was fine. We ordered Product: Gray futon sofa bed with armrest from Naomi Home directly through OJCommerce website.

Date of experience: July 27, 2020
New York
1 review
0 helpful votes
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WORST COMPANY EVER
July 27, 2020

This company has the worst customer service team I have ever experienced in my life. It is extremely difficult to get in thouch with anyone. I tried to return my item (which was the wrong item sent AND it was damaged) and had to call four several hours until I finally reached an agent. They told me they are unable to do anything themselves and had to contact the manufacturer directly. WORST COMPANY EVER! DO NOT BUY NO MATTER HOW CHEAP!

Date of experience: July 27, 2020
Iowa
1 review
0 helpful votes
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We ordered this item from Walmart. This item was shipped on time, packaging was perfect, assembly was a breeze with instructions, no additional tools were required, items materials are well constructed and the finished product is a really nice looking piece of furniture. We would definitely recommend this product to anyone looking for a bedside table. (The additional 2 USB outlets are a bonus)!

Date of experience: July 27, 2020
Ohio
1 review
0 helpful votes
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Bookcases
July 28, 2020

I ordered 2 large bookcases & they were delivered much sooner than the expected date which was nice. I had a handyman put them together since I'm not really capable to do such a big job. The bookcases look beautiful & I'm very pleased.

Date of experience: July 27, 2020
South Carolina
1 review
0 helpful votes
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A gem from walmart
July 28, 2020

I absolutely love my bed, the Crosley Grayson Queen Bed. This bed is top quality fit for a queen!

Date of experience: July 27, 2020
Virginia
1 review
0 helpful votes
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White futon
July 28, 2020

LOVE IT! Fits perfectly for my small rm. Very steady and good quality the color is perfect for my white rm slash exercise rm slash office rm

Date of experience: July 27, 2020
Texas
1 review
0 helpful votes
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Great Chairs!
July 28, 2020

Received our order way sooner than expected. Arrived in great condition. After putting them together, they were much nicer than expected.

Date of experience: July 27, 2020
Wisconsin
1 review
0 helpful votes
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Was on hold for two hours before someone picked up. I have an un sturdy bunk bed to return and they told me I have to pay for shipping it back and a return fee. They are horrible. Stay away from them

Date of experience: July 27, 2020
Florida
1 review
1 helpful vote
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This is by far the most frustrating unprofessional experience I've ever had with a company. The bath mats are beautiful but they don't fit my bathroom so returning them has been impossible. I think they are a scam business because they don't answer the phone and their emails are just a copy and paste message that doesn't answer my questions. I do not know the address to return these mats to so I am out $45. FRADULENT WEBSITE I WOULD STAY AWAY!

Date of experience: July 27, 2020
Georgia
1 review
0 helpful votes
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Window a/c
July 25, 2020

I ordered a window a/c unit. I recieved it 3 days later! Wasn't expecting it for more than a week later. The unit was exactly what I ordered and works great.

Date of experience: July 24, 2020
Illinois
1 review
0 helpful votes
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Air conditioner
July 25, 2020

Arrived quickly in excellent condition. Cools off large room. Would recommend to anyone. Good quality and great price.

Date of experience: July 24, 2020
California
1 review
0 helpful votes
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I placed 2 orders. One was cancelled by them 2 days later., When I called they said both were cancelled. 2 weeks later a partial order arrived with a carpet larger than ordered and the second carpet missing. I've called several times. Waited on hold then told leave a message. They provide absolutes horrible service. Go to RUGSDONERIGHT.COM. I replaced my orders, their customer service is great. STAY AWAY FROM OJ COMMERCE!

Date of experience: July 24, 2020
Mississippi
1 review
0 helpful votes
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I have no complaints about the small specialized pipe fitting I ordered through the Walmart marketplace. However, it took nearly three weeks to arrive. I did get an order acknowledgement very quickly, then crickets until I got notice from the USPS that the package was shipped, nearly three weeks after the order.

Date of experience: July 24, 2020
California
1 review
0 helpful votes
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Love my new mirror
July 24, 2020

Very good quality, price and color is so pretty. I recommed buying from here :)) Also shipping was fast.

Date of experience: July 23, 2020

From the business

OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.


ojcommerce.com
Fort Lauderdale, FL, United States