We receive a hope chest. Was damaged. Contacted the seller and OJ Commerce with no response. Will never purchase anything from this manufacturer again! Ref ID: C*******A*******873C3282CFC994

RUN FROM THIS HORRIBLE COMPANY! My experience below. MY FULL REFUND FROM WAL-MART HAS POSTED MY ACCOUNT. HOWEVER, FOR THE REASONS EXPLAINED BELOW, OJ COMMERCE SHOULD NOT HAVE A PRESENCE ON THE WAL-MART PLATFORM - SEE PICTURES OF MY DAMAGED ITEMS ON YOUTUBE, INSTAGRAM, BETTER BUSINESS BUREAU, FACEBOOK AND YELP ALONGSIDE OJ COMMERCE MISLEADING RETURN POLICY!

As I indicated last week, I would receive a FULL REFUND on the damaged nightstands received from OJ Commerce. To date, I have in fact received my refund in FULL. See attachment. Because OJ COMMERCEs return policy is a misrepresentation of good will to the unassuming customer, which on the Wal-Mart platform indicates refunds are permissible, but then on your page the return policy states refund or replacement. OJ Commerce should immediately correct the misleading return policy directly on Wal-Mart Marketplace platform to state that customers will be HELD FULLY RESPONSIBLE FOR THE RETURN SHIPMENT OF ITEMS DAMAGED DURING SHIPMENT OR ACCEPT A REPLACEMENT ITEM OF THE SAME. NO EXCEPTIONS. It shouldn't be at your discretion for a customer to accept replacement for items so easily damaged and so cheaply made it crushes during shipping transit. This is unconscionable. Coupled with the fact that my items were both received crushed and you expected I pay $500 shipping costs to return $581 items., why would anyone pay OJ Commerce for low quality crushed furniture? I recently read all of the OJ Commerce reviews, and shame on OJ Commerce for not honoring commitments. Because of the irresponsible manner in which my case was handled by OJ Commerce, Wal-Mart took very good CARE of me and made me whole after I shared my photos, the email and voicemail communication whereby OJ Commerce Representatives gave conflicting information, some stating a refund would be granted, while others saying it would not. Nonetheless, I took to social media platforms to post all pictures and correspondence of the matter. OJ Commerce should not have a presence on the Wal-Mart platform because of the way you administer returns that are no fault of the customer, and many customers agree who have viewed and liked the photos of my damaged nightstands and your return policy on YELP, Instagram, YouTube. FaceBook, Snapchat, and the Better Business Bureau. I hope this sends a clear message to OJ Commerce that what you do to customers with regards to the return of damaged items is wrong on every level. I am pleased that all my post received the attention NEEDED to make sure other customers do not have to withstand what OJ Commerce put me through. Like I mentioned last week, this was about the principal of matters, and OJ Commerce chose to penalize me, versus help solve a simple problem. For these reasons, I hope that Wal-Mart does in fact elect to permanently revoke your seller privileges and remove you from their platform. You don't deserve to be there, my pictures is real time proof, along with what other customers have been saying for years on OJ Commerce reviews. At the end of the day, it wasn't about the money, it was about what was right, and my full refund was an added bonus! Thanks to Wal-Mart! ZERO STARS TO OJ COMMERCE! Don't know how you stay in business, especially since you made no effort to make me whole and Wal-Mart paid for OJ COMMERCE error. OJ Commerce should BE HELD ACCOUNTABLE, YOU SHOULD NOW REIMBURSE WAL-MART FOR THE ERRORS OF YOUR WAYS!

First of all I thought I was ordering through Walmart because it was Walmart.com but they use Walmart to lure customers in and then you are stuck. I will admit I made the mistake and ordered the wrong size barstools, so I thought ok no problem, I will just return these and get the size I need. So when I started the return on Walmart.com it said I had to contact the "seller" so I did and in the meantime I reordered the stools in the size I needed so they were on the way. The next day I get an email from OJCommerce giving me an RA number and then proceeded to tell me that the return shipping is up to me and to use my carrier? I don't have a carrier so I get online to buy a shipping label through ups or fedex, $62.00! For shipping on an item i spent 125.00. I called the company and said can you recommend a cheaper carrier or can I use your carrier and get a label for a better price? Nope you are on your own, they won't do anything to help you. So I am just stuck with the product I don't want because I am not spending half the cost of the item to send it back. I was so upset and felt sick for wasting so much money. I'm thinking why would Walmart let this company use their name and then treat their customers like this, Walmart doesn't do this, I have never had an issue returning things at the store. So I actually reached customer service at Walmart and they did not like what I was telling them, the rep said she would have been very upset as well that if she buys something and it was mistake or the wrong item she doesn't expect it to be an issue to return it and get the correct item, so she made everything right in the way of a refund and she said they were going to escalate this claim and look into the policies of OJCommerce. Hopefully there will be something done about it. So the moral of the story is, if you order from the company make sure it's exactly what you want and that you have made no mistakes on your measurements or colors because if you have to send it back on your own it won't be worth it and you will be stuck with it and they know that. Hayneedle sells this same kind of merchandise through walmart and they allow you to return it to the store if you need to, next time I will pay closer attention to who is actually selling what I a buying. And I hope that this will help someone else from getting themselves in this same situation, you are best to stay away from companies who treat their customers like this.

My husband and I recently moved and we did we really didn't have much furniture. Our priority was a couch since we had nowhere to sit nor for company besides 2 camper chairs, a small stool used to reach high cabinets and our bed in our bedroom. So I started the search for a couch. I was looking for an affordable couch, one that would be ideal for our small space and easily turned into a bed and maybe a storage chaise. I thought I was pushing it with I wanted. I found the sleeper couch online but through a different site and search. We paid a visit to Ashley's Furniture store. We found the one we wanted but with the chaise on the wrong side of what we needed.

We did try to go for it, however, the entire total was going to come out to $936 since we could not finance, so we left empty handed and were going to go back for it in a couple of weeks. Boy am I ecstatic we did not buy it nor settle for it! I started to search online for the couch we wanted now that we had the details. Oj Commerce came up and lord and behold there was the same couch we saw from Ashleys but in different colors and material. Best part, they had the sectional storage chaise part reversible. I went for the gray one to match our apartment and picked the one that looked like it had the material I would want for a couch.

The price was a lot lower than Ashley's. I was in shock! For a bit less than half the price compared to Ashley's and other stores I got my couch!

Now, I started to get hesitant because I saw some a lot of bad reviews. I called customer service to ask questions to ease my doubts and they very friendly and patient. They let me know it was out of stock and when they would get it in and when I could be expecting it. Definately eased my doubts and said well let's see happens if something goes wrong I get refunded.

Weeks earlier, I got a shipping confirmation but it was iffy so I called again. Again, very friendly and patient explaining to me the situation. Next thing I know from one day to the next, my couch was coming within a day of speaking to them.

It came in, very easy to put it together, I did it all myself. I spend more time on this couch doing my homework, relaxing and resting than in my own bed. When you first sit on it, it feels hard, weird and like eh might not be comfy. Just break it in! I mainly sit on the sectional side so when my husband came home, I got up for him to sit on my side to show what I meant and he felt the difference right away! So once broken in very comfy! We have even slept on it rather than on our bed on movie nights! My husband is 6'0 and I'm 5'4. My husbands legs hang off a bit on the sectional part but the fact that we can turn it into a bed easily its not a problem and he gets so comfy laying down on it in any way. My brother in law saw it for the first time yesterday and he can't wait to sleepover on it!

The only complaint I have is the space between the secitional and the part that comes up as a bed. But its not a big deal there are so many easy hacks to close that space.

Definitely recommend this company! They are friendly, efficient and sell their items at an affordable price compared to others! I will be buying from them again!

I am buying a second one as soon as it is available, I purchased this because COVID 19 has me now WFH daily

I ordered a lamp from Walmart.com. OJCommerce sent me the wrong lamp. I emailed OJCommerce with my issue, requesting they pick up the lamp they sent to me erroneously and send the lamp that I ordered. They requested I take photos of the erroneously mailed item with pictures of the packing, barcodes, box, etc. I took several photos and emailed them immediately. UPS picked up the lamp, and a replacement was mailed. That's when it all went wrong.

The replacement lamp that I received was again, the wrong lamp and a duplicate of the first lamp! OkSo, I drafted a very detailed email sending a picture of the lamp that I ordered, to clear up any confusion, along with pictures of the second lamp, packing, labels and box. They responded with a request that I again send pictures of the replacement lamp with packing barcodes and box, etc. Thinking our emails had been crossed, I sent the pictures AGAIN. This time, no one replied and no one picked up the box. I emailed them again, asking they send the lamp that I ordered. They replied that they were investigating the situation and would let me know what they discover. Ok, so a week or so later they asked that I send them the measurements of the lamp that I had received. I responded, explaining that the lamp that I had received was the same as the first on that had been returned. Additionally, the lamp did not come assembled so I could not give them an accurate measurement without reopening the box and assembling the item, measuring it, them disassembling it and repacking it. A few days later, I received an email that they were unable to view the second set or pictures I had sent them (which was actually the third) and requested I resend them AGAIN. Seriously? OkNow I have to REOPEN the box, take pictures AGAIN of item packing, labels and box of a lamp that I did not order. I did as they asked, taking new pictures and saving them under alternate photo files to ensure their ability to open and view them. They again responded that they were investigating. Days later, and you're not going to believe this, I received an email from OJCommerce requesting the measurements of the second duplicate item I they sent me in error! At that point I lost itI responded with "I'm done! "Refund my money!" They respond with, I must provide ADDITIONAL INFORMATION in order for them to process my refund. I clicked on the button to view this additional information they required, which opened a page of overlapping, scrambled letters and it was not legible. Copied the link that they directed me to use if the button didn't work and when I plugged in that link, it brought me back to click here for additional information. I've submitted a request for a resolution on their Customer Service Form page. My husband is an attorney and said that based on the emails, it sounds like I've been scammed. If I don't receive a satisfactory resolution from this company soon, my husband will utilize proper legal channels and file a formal complaint against OJCommerce on my behalf.

I ordered an expensive area rug from Walmart. When it finally arrived (I don't complain about this due to the health crisis I expected shipping might be delayed) it was unfortunately to large for the space. The rug is nice, but the colors weren't quite what I expected. I kept all the original packaging and repacked it carefully as I assumed I would be returning it to a local Walmart store. To my surprise I was directed to OJCommerce on the order tracking area of the Walmart website, rather than having the usual "Return" option that shows on other Walmart orders. I contacted OJCommerce & explained I would like to return the rug. They responded with this email...
"Thank you for contacting OJCommerce. We understand you want to a return the order. Before initiating a return authorization please review the return policy. 1. Item must be returned in original packaging and customer will be responsible for return shipping costs. 2. Returns are subject to a 20% restocking fee which will be deducted from your refund. 3. If the returns department receives the item damaged or materially different than how the item(s) was originally shipped a 50% restocking fee will be applied. 4. Refund will be applied to the original form of payment. Please respond to this email to proceed with your return request.
Best regards,
William Murray
OJCommerce Loyalty team

That return policy was not on the Walmart sight when I bought the rug. I asked that either the restocking fee be waved or they offer reduced shipping as I live in Washington state and they are in Florida. The cost for me as an individual to ship is super expensive. Here is their response...
Thank you for contacting OJ Commerce and inquiring about our return policy. We apologize for any inconvenience we may have caused We are unable to waive restocking or shipping fee Our policy states at the time of purchase OJCommerce will gladly accept returns on most brands within 30 days of receiving your item(s). 1. Item must be returned in original packaging and customer will be responsible for return shipping costs. 2. Returns are subject to a 20% restocking fee which will be deducted from your refund. 3. If the returns department receives the item damaged or materially different than how the item(s) was originally shipped a 50% restocking fee will be applied. 4. Refund will be applied to the original form of payment. Some items such as assembled goods, mattresses, hygiene products are not returnable. Please check the full return policy is available on our website https://www.ojcommerce.com/help/returns Look forward to your order.
Best regards,
William Murray
OJCommerce Loyalty team

It's as if William Murray didn't read my email. He did not tell me how to proceed with a return as I asked and the obvious "form" letter email said he was looking forward to my order. I already ordered and wanted to return the rug and either pay the shipping or the restocking fee, not both as the rug costs about $400.00 and these fees will cost me more than $100.00!
Don't buy from this company unless you are sure you want what you are ordering. Walmart is at fault too as they do not disclose this is a 3rd party transaction and the return policy is not theirs.
I am sticking with Amazon in the future!

I dont know where to start. I ordered a platform bed frame from this company off of another website. The box was damaged in shipping but we still tried to put the bed together. The instructions were so hard to read.
1: The legs didn't fit flush to the frame, there was a 1/4in gap on all of them so we couldnt secure the legs tightly which caused the bed to "bow" out once we put the mattress on it.
2: the middle support bar couldn't be secured because the scrwes werent long enough and legs were 2 inches shorter the the rest of the bed. Again when the matress went on it caved in the middle (probly added to the legs bowing out)
3: After we realized it could not hold a person we took it apart and packed it up, using excessive packing tape and duct tape because the box was so damaged. So we emailed them to return it.
They said I had to pay to ship it back (even though it was shipped to is for free) and I was going to be charged a 50%restocking fee because we attepmted to assemble it! This box weighs 65lbs. And return shipping was going to cost as much as the bed.
They then said i needed to reopen the box and assemble it again, and send them pictures of the issues.
Mind you we have already packed it up amd its sitting in my SUV becuase its too heavy to carry upstaris to my 3rd floor apt again.

AWFUL AWFUL AWFUL CUSTOMER SERVICE AND Will NOT allow you to RETURN without costing you.

Just before leaving home to take advantage of a local retailer's (Best Buy) pricing on new televisions (we need 3), I decided to check Walmart's pricing when I found a great price on a similar set.

I ordered 2 and paid for them with a credit card. When I tried to order a 3rd, the order was cancelled due to "Out of Stock, This item no longer Available". Well I was disappointed, but, decided not to go to Best Buy since I already bought 2. I had to feed my child so I ended my online shopping at that time.

About an hour later, I again was online to find a 3rd TV to purchase when what should I find but the same TV on sale again! OMG I thought, it was not a typo, they are selling at this price so I ordered a 3rd and paid for it with a credit card again!

To make a long story short, sometime overnight, I received multiple emails from OJ Commerce:
Dear__________,
OJ Commerce appreciates your business and realizes how disheartening it can be when something you want doesn't arrive in a timely fashion.
We regret to inform you that your order cannot be shipped. The item(s) listed below are now cancelled and we've processed a full refund.
We sincerely apologize for any inconvenience this may have caused.
Order #__________________
Item Cancelled: 1) - SAMTV UN75J6300AF - 75 In. 1080p LED Smart HDTV
Refund Amount: $________
Best Regards,
OJCommerce Loyalty Team

Really? Best Regards from the "OJCommerce Loyalty Team"?

What compounded this issue and added fuel to the fire was that they then lied to Walmart by informing Walmart the order was cancelled due to: "CustomerChangedMind".

A series of emails received from Walmart indicate the TVs were shipped and then that the orders were cancelled due to "CustomerChangedMind". I am guessing that OJ Commerce lied to Walmart in order to circumvent Walmart's Code of Conduct with respect to sales through their website.

Walmart clearly states that sales cannot be cancelled once placed, and, if a customer wishes to do so they must return the item after receiving it.

I checked the status of the payments/credits to my credit card and note that the payment were sent to Walmart by the credit card company and no credits have been issued. In the emails received from Walmart, it states that up to TWO billing cycles may pass before the credit shows up?

So, who exactly is holding on this these funds that we are without?

We intend to follow up on this issue with Walmart Customer Service, the FL Better Business Bureau, State Attorney General Offices of FL & MN (Consumer Affairs & Fraud Division), Interstate Commerce Commission, Federal Trade Commission, Federal Communications Commission (internet use to scam), SEC (if publicly traded company), FL Dept of State (business licensing).