Nordstroom

I spend THOUSANDS at Nordstoms, in fact I am what they call influencer status. (whatever). So I just shopped at the store and about a week later they lowered my credit without warning. I watch my credit usage very close. Because of this I was alerted by my credit watch and my usage jumped straight to 97.3% and dropped my credit score 25 points! I called them and they said they sent out a letter. I never got one. They said it was sent out on the 27th and that is the day they lowered my score. If the letter would have had time to get to me I would have paid off the card. The customer service is horrible. The kicker... I was closing on a house in 4 days. Not sure how this will effect my score but I was advised to seek counsel. ( I did) and start a class action lawsuit. This could be opportunity loss and I hope a my attorney does start a class action suit. This is unacceptable. FYI I have not been late on any payments either. I would also like to point out I never gave them permission to pull my credit and they gave me some dumb excuse. With that being said I checked who Nordstrom uses for credit and low and behold it is TD Bank. Why is this funny? I have a ton of money with TD and credit cards with them that never got lowered. Long story short this is unacceptible and I will NEVER spend a dime with this $#*! company again!

I purchased these sneakers for my daughter. She got them for her freshman year in college. After just 3 weeks of purchasing the shoe, it started squeaking really badly. She has had other pairs of McQueens so I knew something was defective with these sneakers. I got my receipt, went back to the original store we bought, and to my surprise, they wouldn't accept a return on a "designer shoe". Well, I knew that, but these were defective, squeaking so embarrassingly that we even made a video. The store manager in Miami at Merrick Park was super rude and abrupt and she said nothing could be done. I even walked on the shoes, after showing the video, so they could hear the squeaks. I was shamelessly dismissed. They made me feel cheap and like I was a burden. Forward one week and I decided to go to the Design District in Miami where Alexander McQueen has a store. Mind you, they had NO OBLIGATION to take my shoes. They were super nice, tried to fix it, but then just gave my DD a brand new pair. Now, that is customer service! Also ladies, NEVER BUY DESIGNER SHOES AT NORDSTROM. They will not take them back no matter what. However, at McQueen, you have a ONE YEAR WARRANTY, no questions asked. Also, Saks has a shoe repair department if you must go department store.

I TRIED to order some items on line at this website... I EXPECTED the same level of professionalism and care in their customer service... WRONG. WRONG. WRONG! Their customer service is TERRRRRRRIBLE. I ended up needing a Nordstrom store manager to intercede on my behalf to clear up what was an absolutely reasonable request. All I wanted was for them to cancel an order that was "in Process" for over 5 business days... I needed the item before it would have arrived and so ended up just going into a physical store to buy it. The store was great. Nordstrom.com is a blight on the Nordstrom name! I am not sure who is running it, but I got a lot of excuses about "policy" and "I can't", and "it can't be done" and my favorite: "We don't do that.". Whaaaaat the?

So, if you want to order from Nordstrom.com - I would recommend getting the information and calling your nearest physical store. Have them ship it to the store and not only will you get better customer service, but you will pay NO SHIPPING (if the item is valued at more than $25).

In the end, I think my biggest gripe about Nordstrom.com is not that they give such bad service (which they do), but that they DO NOT TELL YOU ANYTHING about cancellation, possible delays, or pricing restrictions/availability... basically, this is a recipe for an unsatisfying and disastrous experience.

Booooo to Nordstrom.com!

Just awful
I returned a mens coat to Nordstroms Massachsuetts
The gave me a gift card rather than credit my account
I never asked for a gift card
Sice October 2021 I have been calling and emailing to have my account credited rather than a gift card
The amount is $498
This is the worst customer service
I will not shop at Nordstroms
D Wasiuk
Hampton NH

Not really happy with the item that I purchased, didn't met my expectation the Item that I received is far differ than the one I saw with their advertisement

I don't understand why a company with the respectable reputation as Nordstrom would insist on continuing to use such an inferior delivery service as OnTrac. OnTrac has a sitejabber average rating of 1.11 stars, with total positive reviews (last 12 months) of just 2.3%.
Every morning for one month (December 2021 through mid January 2022) my wife got an email from OnTrac saying her package was out for delivery, and every evening she would get an email saying they were unable to deliver. And every couple of days my wife would call Nordstrom and try to cancel her order and every time Nordstrom would say "OnTrac's site says it is out for delivery", and refused to cancel her order. Finally after over a month someone at Nordstrom's refunded her money.
Yesterday, on a different Nordstrom delivery, OnTrac said a package was delivered at 7:09 pm. There was no package. When we responded to OnTrac that our package wasn't delivered OnTrac replied "yes it was. It delivered to your front porch at 7:09pm". From 6:45pm until 7:30pm yesterday three of us were in my kitchen making dinner with our kitchen window wide open, our front porch can not be approached without passing our kitchen window, if a delivery van/truck was at our home and a package delivered between that time WE WOULD HAVE SEEN AND HEARD THEM.
If Nordstrom continues to use OnTrac for delivery we will no longer shop at Nordstrom.

Excellent products with rapid production and delivery. Just what we ordered and delivered on time. Thanks

Very pleased with the customer service & products I received. My order was filled in the timeline given, which I considered a fast turn-around time.