Nordstroom

I ordered a jumpsuit and received a blazer. The guy from costumer services said there is no way to receive the jumpsuit in time for my trip.

I WILL HAVE TO HAVE MY $#*! ING HEAD EXAMINED IF I EVER ORDER ANOTHER ITEM FROM YOU AGAIN. YOU ARE LIARS AND CHEATS AND MY REFUNDS THOUGH PROMISED WERE NEVER RENDERED. I PROMISE I WILL WRITE TO EVERY WEB SITE ABOUT YOUR FRAUDULENT PRODUCTS AND COMPLETE LACK OF TRUTH. I JUST RECEIVED TWO SHIRTS SIZED 2XX THAT FIT LIKE A SMALL BOY'S SMALL SHIRT. ARE YOU PEOPLE OUT OF YOUR $#*! ING MINDS? I WANT A REFUND IMMEDIATELY. I HAVE ALREADY RECEIVED AND PAID FOR SIX SHIRTS THAT I WILL THROW IN THE GARBAGE BECAUSE THEY ARE OF NO USE TO ME. HOW HAVE YOU STAYED IN BUSINESS THIS LONG WITHOUT GETTING SHUT DOWN? GUESS THAT'S THE ADVANTAGE OF BEING IN CHINA; NOONE GIVES A $#*! THERE. BUT I PROMISE YOU I WILL SPEND THE REST OF MY LIFE EXPOSING YOU AS FRAUDS AND CHEATS. BUT EVEN IF YOU DO REFUND MY MONEY, IT IS NOT ENOUGH. I WANT THE EXACT STYLES AND COLORS THE FIT PROPERLY. I HAVE A BOX FULL OF YOUR SHIRTS OVER TEN OF THEM, THAT DO NOTHING BUT GATHER DUST. I HAVE CONTACTED THE CHINESE AMBASSADOR TO THE US AND ALSO MEMBERS OF YOUR GOVERNMENT. YOU HAVE EMBARRASSED YOUR COUNTRY AND I WILL NOT STOP UNTIL YOU ARE PUT OUT OF BUSINESS.

I placed an order yesterday on line. I was given the option of free shipping to my home or pick up in the store tomorrow. Being I was excited for these shoes and had off of work, I selected pick up in store tomorrow.
Tomorrow came and I read my email that said the order is not available yet and should be there in like 5 days. They will send me an email when the order is ready for pick up.
This changed everything. I only have off today. I have no idea when I would be available again to go pick up the order. Had I known the order wouldn't have been ready when they said, I would have selected the option, ship to my home.
I called Customer Service. They said, okay, the store will take care of it and they transferred my call to the store. I spoke to someone who put me through to the woman in charge of orders and pick up. I explained to her and she told me it's not her problem and I would have to call Nordstrom.com. I said they just transferred me to you. She immediately got nasty and short with me. However, she said when my order arrives there and I receive an email to call her and they will ship it to my home then. I decided to call Nordstrom.com back and told her that it would be easier to cancel my order. I will reorder and select ship to my home. She told me, no, not possible. I can not change my choice of how to get my purchase. I explained, they were the ones who said it was available for pick up today and changed it on me. She too, became nasty and said not another word yet my call was still active. After being on a silent line for almost 20 minutes, the call was disconnected.
Think twice about their policies. Also, hopefully when contacting their customer service reps, hope you get someone who will help. All in all, they were absolutely no help!

Tried return item and it was an older form of payment. After countless attempts contact them they have yet to resolve my problem or refund me

Your customer service is outstanding, your packaging is beautiful and the products I have received so far are wonderful - great quality!

My experience with Nordstrom.com has mainly been pleasant. They have the BEST refund policy there is. Refunds are free and there is no time limit on refunds issued. There were a few occasions where I encountered mishaps, but it's so far and in between that it doesn't deter from my shopping experience. One time, an order didn't arrive (small ring), and I didn't catch it in time. Apparently, they only allow 30 days for you to review your items and notice anything missing. Easy if you only buy a few items, but during Christmas time, when many items are purchased, it's hard to keep track of little items such as a ring. They didn't issue me a refund for the ring that never arrived. Good thing it wasn't too expensive, otherwise, I'd be fuming. Another mishap occurred when I ordered $300 Beats headphones. It wasn't what I expected, so I sent it back for a refund. After months of not getting a refund, I contacted customer service and they could NOT locate the order. Luckily, I had saved the receipt from the post office to prove that I had sent the item. Thank goodness, because if I didn't save the post office receipt, Nordstrom could not have located the item. Nordstrom blamed the post office for losing the item, but when I spoke to the post office, they sent me an exact item destination print out of where the item was. Turns out, Nordstrom people lost it (which happens), but I'm glad it turned out fine. Had my package been lost and I was not refunded the $300, I would have been furious!

I've been shopping at Nordstrom.com for years and these two mishaps are not strong enough for me to be dissatisfied or deter me from shopping at Nordstrom.com.

They work promptly, the goods are of the quality as stated on the site. I have ordered twice. I am very happy with them. Thank you for your work!

Order number: *******
Order date: 02/29/2020

This review is regarding my order it has been now more than 30 days and I have not received it yet. Numerous times I asked for my order to be redelivered and I was inform the bag is sold out.

Since you have not deliver in over 30 days, and refused to redeliver my item or help me with this stressful situation, I am now asking Nordstrom to refund my order in full.

I have now spoken to my legal Attorney about this matter.The order is over $3,100.

It is very unprofessional that the company would not even take 24 hours to research the matter and help the customer locate the package. When I first inquired about my order that was not delivered This is the response I received the next day:

It is our recommendation that you contact your local police department to report the missing items as stolen as tampering with and/or theft of a shipment is a criminal offense.
I would like to suggest all new orders be sent with signature required shipping for your protection. To request your package be sent with signature required service simply call *******060 to place your order.

Important points

Package Should have been ship 2 day Priority or Next day express shipping. Companies usually add this at no cost when you make an important order.
For a shipment of more than 750 dollars it should always have Signature confirmation.
For a shipment of more than 750 dollars it should have been Insured for the value of the package.
It should not have been sent as a regular mail package ground, instead air express to avoid this situation.
The customer representative who took the order should have taken precautions because of the importance of the purchase and add Signature confirmation and express shipping or at least offer it. She never even offered anything or never explained how the package was going to be shipped.
I have order many times for years from other designer national and international boutiques. Every Designer Boutique sends all their packages with Signature confirmation and insurance without having to even ask for it for safety purposes.
I demand an immediate resolution about this matter.

Sincerely,

Something was not processing properly in my online purchases, particularly at the step one completes to add a new method of payment to their account, my efforts were for some reason stuck and not proceeding after I clicked on the "add payment" button (or whatever its called), without any error messaged display or prompts. As I have already picked out near 300 CAD worth of stuff I needed, I was committed to figuring out what was wrong so I could wear my cute new dresses. After seeking help from the chat, patiently explaining all the steps I have taken to reach the state I was in, I was ultimately told to just try again at another time, with no explanation as to why this might be happening or suggestions that could overcome the problem. When I had already confirmed with the bank there were no reasons that would be happening.

When I called the customer service line, I was told it would have to be processed with a USA issued credit card... a little dumbstruck, I inquired as to why, as there are options of "Canada" as the billing address. But I was told again that would be impossible. When I inquired how could it be possible then as a holder of a Canadian issued credit card to make purchases on the "nordstromrack" site, she told me flat out it would be impossible.

I found this baffling, as it was listed Visa and Mastercard were acceptable payments. So I gave them an email, more so out of curiosity and to provide them with feedback, if Canadian issued cards were not accepted properly or parts of their service teams were missing some links.

I later received an email confirming they do accept Canadian issued Visa and Mastercards. I was unable to reply to ask how to best proceed as it seems my email was blocked... even though the email to me finished with a invitation "Thank you for your time. Please let me know if there is anything else I may assist you with..."

The experience was irksome and fruitless. I would love to see an improvement to their online customer support. All in all I found it really surprising, as I was someone with more then the sufficient funds, throwing money at the company.

Incredibly fast delivery. Will definitely purchase again from. This company. Great communication, payment options and fast delivery! 5 star thanks