Think most consumers should read this review its very important before shopping in Nordstrom
I live overseas I was visiting Chicago and bought several dresses from the brand dress to population in Nordstrom the value of the dresses is over $4000 when I bought the dresses I was not informed that deciding, and this brand runs extremely small and is not accurate that is information that Nordstrom is a oblige to provide for their customers which they do not. I bought the sizes small which I usually wear I traveled back home as I do not reside in Chicago when I put the dresses on I saw that they fit more like an extra extra small or an extra small.
I couldnt even put them on my visit to Chicago a few months later, I brought the dresses back to exchange I looked for the receipt and could not find it and realize that originally the sales person made a mistake when they entered my email address, and therefore I never received the receipt for the items I brought them back to exchange without a receipt just to go up a size to a size medium I brought them back to the skokie Ill Orchard shore. And was told to leave them at customer service and contact the store manager that will approve the exchange. I waited quite a while nobody ever got back to me. I left the dresses behind because thats what the manager in charge of that time told me to do I did not leave them on my own volition.
She told me to leave them. She also wanted to check them. All the dresses were brand new had all the tags on them, I did as I was instructed by that manager and eventually had to go back home again I overseas later the manager and a lady from corporate office and the CEO received my email in regards to this exchange. Ill get back to me saying that they will not be exchanging the dresses I need to come pick them up or they will be giving them to donation, I could not come pick them up because I already flew back home.
I dont reside in the United States. They refuse to ship the dresses to me and said the dresses are going to donation I lost over $4000 in monetary value for these dresses, including the dresses, I filed a police report And I will be litigating the case in court against them. Anybody who would like to join is welcome and encourage you all to file. Police reports anything that was done to you by Nordstrom and take them to court they should be held liable.
This is customer service. This is inappropriate behavior and you were wrong as well Which Im sure reading reviews online a lot of customers were wrong by them you should hold him liable do not let them get away with it. This is extremely wrong they stole over $4000 from me and gave it to donation.
The fault was theirs. They never emailed me the receipt and they never told me that the brand runs super small, both were their responsibility.
Loss:
$******* they stole from me by donating them, and refusing to ship them back to me as I could not pick them up, because I do not reside in the United States
Preferred solution: Full refund

Good evening,

I hope somebody cares enough to respond to this email.

I want to make a complaint on you Murray, UT location. Here is why…

My son and daughter went to the Murray, UT location. I gave them my Nordstrom credit card. They were to use it for an outfit for prom. However, unbeknownst to me, my card had expired. I had never received a new card. Nor did I know my current card had expired. So, when my kids called me to tell me this, I was told not to worry about it because I will get a text asking me to authorize the usage. I did. Still nothing.

Then, your reps from the 800 number called. I explained the problem. After about 10 minutes on the phone the rep said they can now use the card. They tried it again. Still nothing. I called the 800 number again. They wanted me to know that the card has been authorized for use and the employees at the store should know its OK. But that was not the case. I was then asked to send a picture of my ID. So I did. Apparently, that did nothing because my kids were still told "no".

I call the 800 number a 3rd time. Same routine, except this time the 800 employee calls the Murray store. 3 times. Nothing happens because nobody picks up the phone. So, the 800 employee says that the employees at the store should know to call them to clarify the problem. However, evidently, they don't know to do this. They don't pick up phone calls nor make them at the Murray store.

Then, after they were going to leave, they were told that "to tell your dad he should learn to keep his cards updated". I do not know who said that. I was not there. But it was either the store manager, Stephany Pierce, (I was told the store manager came to "assist" with the problem) or the young lady working the register. I do not know the young lady's name.

Sadly, I have been going to Nordstroms for over 35 years. Why is that sad? Because I will not be returning. Customer service at the stores have fallen off the map. Now, my kids are told to relay an insult to me after they give no assistance to my kids. So, basically, my kids get no help. Told to relay an insult to me. Somebody that they have never met nor spoken to. Then, basically, told to leave because nothing will happen.

Unfortunately, my daughter ended up paying for the dress with her own money. However, I will make sure the dress is returned. I will buy her a dress from a company that does not insult her and treat her like garbage.

I am sending this to you, because if I send it to the store manager, she will do nothing. Just like she did today. Hopefully, you care enough to make an improvement. I will follow up every day until this matter is resolved. If emails don't work, I will turn to social media. I will not let this matter rest. After the 10s of 1000s of dollars I have spent at your store in my lifetime, to be treated like this should make you feel ashamed. If this was the first time being given poor customer service at a Nordstrom, I would have never mentioned it. But sadly, it is not. I am fed up with it. So, now you have an upset customer who will pursue this as far as I must.

Attention Nordstrom Customers!

I wanted to share my recent experience with Nordstrom to shed light on the challenges I've faced regarding a missing item in my order. Despite my efforts to resolve the issue, Nordstrom has denied my claim for a refund or replacement.

As a longtime customer, I've always valued Nordstrom's commitment to customer satisfaction. However, this situation has left me disappointed and frustrated. I firmly believe in transparency and fairness when it comes to consumer rights.

I kindly request Nordstrom to reconsider their decision and provide a resolution that aligns with established laws and regulations. It's essential for companies to uphold their responsibilities, especially when customers encounter problems with their orders.

I trust that Nordstrom will take this feedback seriously and work towards a fair and satisfactory solution. Let's strive for excellent customer service and ensure that every individual's concerns are addressed promptly.

#CustomerExperienceMatters #TransparencyAndFairness #Nordstrom #Affirm #CustomerRights

I wish I did not have to write this review, but since Nordstrom has gone downhill over the years to such a great extent, I don't see other options at this point.

I've been an extremely loyal 30+ year shopper at Nordstrom. The Nordstrom of the 1980s and 1990s and their outstanding customer service were the reason I shopped there. I've bought most of my clothing and my children's clothing at Nordstrom for over 30 years, in addition to many items for my home.

Unfortunately, Nordstrom has changed dramatically. I returned one item purchased online, and was told by customer service to "make sure to take a photo of the return label, because the returns team "loses" things sometimes." I found that odd considering that Nordstrom themselves provided the return label, that they would have no record of it.

I was glad I did take a photo, because they had no record of the return and had to "research it" to confirm it was delivered back to them. This took almost 2 months before I finally received my money back, despite my contacting them several times to see what was going on.

Not fun. Unfortunately, a worse scenario then presented itself.

On a different order, I ordered two clothing items and Nordstrom shipped me a different(wrong) item than the one I had ordered.

I mailed that one back and now, over two months later and with six different conversations online and via telephone with customer service, I am told they are "looking into it" and have been told multiple times my refund is on its way.

More than two months later, there is no refund (once again) and lots of bumbling on the Nordstrom end.

I still do not have my money back.

The right hand does not know what the left is doing.

No resolution whatsoever, although I keep getting promised that they are "working on it."

I do see many other reviews in which many other customers are having the exact same very bad experience.

Please also check the number of complaints filed with the Better Business Bureau (BBB) - Nordstrom is really having some serious problems.

If this is the "new" Nordstrom, I will definitely be shopping elsewhere. You have lost a loyal customer of 30+ years due to your repeated incompetent handling of returns and customers still not having their own money returned months later.

If you enjoy not having your own money rightfully returned to you for many months, Nordstrom is your place.

Another update: Nordstrom has begun issuing some refunds as e-gift cards, even to longtime Nordstrom card holders! They don't tell you why a particular return will not be credited back to your account. They just make that decision when they receive the item back. And you cannot apply the amount to your account: you have to use it for a purchase. This is a blatantly dishonest and non-transparent way to do business! Truly awful company!

Update: I discovered after Christmas that an item I'd purchased online never showed up. Tracking said it had been delivered. I sent an enquiry to Nordstrom and was told it was too late to look into this. No accommodation because of my long relationship with the store. Just a giant Eff you. So, right back at you, Nordstrom! You lost a loyal customer. The company has totally lost sight of what made them stand out among deportment stores. It's idiotic to throw away a reputation that was hard earned, by your daddy... or was it granddaddy? The spoiled offspring of the late Nordstrom patriarch have squandered what the founder worked so hard to build for them. Shame on them.

Another annoyance: I received a $55 lipstick that was broken (the stick of lipstick was snapped off inside the case). I arranged the return on the website, but contacted customer service through Chat for assurance that the mess of a lipstick would be accepted for return. The assistant was nice enough, but could not guarantee that I would be refunded. Really? I have never returned a cosmetic item in three decades of shopping Nordstrom. And they cannot trust me in this? I detest this store now.

Original review: I have been a Nordstrom/Nordstrom.com customer and account holder since the 1980s. I am now a Level 3 or 4 member, so you know I buy a lot of merchandise from Nordie's! I am so frustrated with them lately, though, because their once high level of service is now absolutely terrible. In the last couple years I have received too many expensive items that were simply thrown into a box with no padding (arriving damaged and scratched, or so rumpled they needed to go to the dry cleaner), and shopworn items that are soiled and smelly. When I complain about things like this I always get a boilerplate "sorry" email, but that's it. No apology credit, or immediate return credit to my account so I don't have to wait for the returned items to arrive in the warehouse (that immediate credit was the practice in the old days, for long-established customers, but no more). The most recent annoying thing was a $300 pair of earrings, which had been backordered for some time, arriving scratched up and destroyed because they had been bashing around the box in shipping (due to stupidly poor packaging). The earrings were sold out by that point, so they cannot be replaced. I shipped them back using a Nordstrom label, and ten days later they are still tracking as "in transit"! I am still waiting for my money. The customer service communication stinks these days, too. A month ago I returned a $1100 designer coat by mail, and never got an email confirmation (usually they send out a "we have received your returned items" email). They never notified me that the item had been processed. I had to follow, up on it myself.

They are falling apart, slowly, it seems. It's very sad because this used to be a family-owned company that cared about loyal customers and maintaining the highest standards of service.

My complaint, along with Nordstrom's incredibly callous response, is listed below.

Your request (#*******) has been deemed solved.

Victor C., Feb 21,14:55 EST:
Hello Bruce,
Thank you for contacting eGift Card Support.
We do apologize if your experience was not 100% positive. Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the eGift Card experience.
If there are any additional questions or concerns that you may have, please be sure to let us know.

Thank you,
Victor C.
Nordstrom Gift Card Support
[link removed]

Bruce B##### 19,22:39 EST:
If you look below you will see this order was made on Valentine's Day, and according to Nordstrom it was processed just after 5:00 PM. The receipt is for an order with a Delivery Date of February 14th, Valentine's Day. It was a Valentine's Day gift card.
And it was not actually sent out until about 4:00 AM on February 15th... the day after Valentine's Day. Naturally, given all the electronic assurances from Nordstrom this was a Valentine's Day order, a Valentine's Day gift, to be delivered on Valentine's Day, which was processed on Valentine's Day, and given it takes seconds to send out the card in an email, I would never have dreamed Nordstrom would fail to send the card until the next morning.
This resulted in a very negative and unpleasant misunderstanding with my wife, and truly the absolute worst Valentine's Day either of us has ever experienced. I did not write this until the 19th so as to ensure my emotions were in check before so doing.

On Thu, Feb 14,2019 at 5:09 PM Nordstrom Gift Card <[link removed]> wrote:

Hi Bruce,
Your Nordstrom eGift Card has been processed. We'll let you know when your recipient views their eGift Card. In the meantime, here are some details about your order:
Order #CND7EDK6U4

"I love you more!"

To: Elena B##### at [link removed] Purchase Date: 2/14/2019
From: Bruce B##### Delivery Date: 2/14/2019
Amount: $450.00
EGift Card Total: $450.00

I have been regularly shopping at Nordstrom Rack and occasionally at Nordstrom for two years now. I have, within the last six months or so had a brick and mortar store move in half an hour away. Before this, there was no brick and mortar store close by. I shop online like many women do. I look for what I think will look good on me, which is not always easy to tell when they only use slim build, no curves women for their models and sometimes I think I can base it on experience. This does not always prove true however. Free People is one recent example of that. I normally wear a medium in them, so I purchase three tops in medium. They were so small a twelve year old is about the only size female that could conceivably wear them.
The point is, aproximately sixty percent of what I order doesn't work out... rarely, but sometimes I strike out... just as if I'd been able to find these items in the store (which I can't) and try them on in the dressing rooms. On a side note, I have checked the local store regularly. They cater to the small and medium sized customers and tend to carry more of the styles which don't appeal to me and majority of tops which are polyester... which I avoid because it doesn't breathe and I don't want to be part of the death of ocean life. So, after I spent over $400 this last ten months at Nordstrom's stores, I receive and email saying if I continue to shop as I have, they will shut down my account and refuse my returns and business.
I return everything that I bring back clearly unworn... some of which there's no way I could wear and with tags attatched. I guess my $400 is worthless to this snooty company. I called and explained that due to the lack of availability of product which appeals to me, in store, and lack of realistic display by models for those of us with bigger busts and some curves, this is how I will shop thier store. They just repeated what was stated in the email. I told them if that's the case I will take my business elsewhere. I may not spend thousands like some people do in one store, but $400 is a good chunk of my clothing budget that I'm certain another store would be happy to have. I also informed them I will be leaving reviews about my negative experience with this everywhere.
I am inconvenienced when I have to drive half an hour each way to make returns or for that matter go looking for tops that will work for me again because some didn't. Shopping when you don't look like a straight board with no shoulders, like all their clothing models, is already sometimes frustrating enough without dealing with such a rude company. Save your heard earned cash for someone who cares about providing better customer service.

Selling Trump items! I will never shop at anyplace that endorses HATE. BAN THIS SITE AND ALL THAT ENDORSE... TRUMP HATE

Always loved Nordy's

Always excellent