Nordstroom

I really liked this store, there is always a huge selection of beautiful and high-quality clothes at affordable prices, delivery is fast

I was a regular NR customer until recently. I ordered a pair of pants, got the email confirmation, etc. Then, not 5 minutes later, I got a notification that my order had been canceled. I went in later that day to see why it was canceled, and I wasn't able to log into my account. At first I assumed it was a website problem, and called CustSrv. She was helpful but said my acct was flagged and locked out, but she didn't know why and gave me the security/fraud dept to contact.
I tried calling but got no answer. Left a voicemail (which 2 weeks later still has not been returned). Also sent an email, which also has not been responded to.
So the next day I get another email saying my order was cancelled because. Wait for it... because I came in over a VPN connection! Seriously, this is their way to try and prevent online fraud. By penalizing a normal customer, simply because they are coming in over an encrypted VPN tunnel. Most ridiculous thing I have ever seen, and particularly from a major online retailer.
Joke of a place. I don't even bother looking at their sites anymore. So disgusted with their fake security.

Really fast shipping, items are always in pristine condition and packaged very well so there is no damage during shipping.

I never got my package after they shipped with LSO. They have horrible reviews. Why do you still use them.

I want to recommend this store, there is always a good and large selection of quality and stylish clothes

Thank you for the great experience. Really enjoyed the outfits and your support very much. Best customer service

Im tired of seeing stupid advertisements and on top of that they WILL NOT LET YOU LEAVE A REVIEW of their website so here i am, $#*! this place and anything they deal with never been and wont go.

I purchased myself some boots for Christmas and so that I could wear them for New Year's Eve in Las Vegas. When I received the package I immediately wrapped it without looking in the Box thinking it was the Guess boots I had ordered. When I opened up my Christmas gifts yesterday called the too much surprise were the most horrible disgusting looking boots that I had not ordered. I immediately called Nordstrom customer service and was told not only would they not be able to get my boots to me on time because they don't do expedited shipping, but they also don't compensate the customer for any troubles that they have had because they "don't put money on a customer experience."
PAY ATTENTION NORDSTROM! YES YOU CAN PUT MONEY ON A CUSTOMER EXPERIENCE, MY NY's IS RUINED BECAUSE OF YOU!
YES YOU SHOULD PROVIDE EXPEDITED SHIPPING AFTER YOUR SCREW UP!
Nordstrom did ABSOLUTELY NOTHING to get me the correct order. Nordstrom DID CHARGE THE WRONG CARD, EVEN AFTER I FILLED OUT THE LINK TEXTED TO ME!
YOU just lost a customer and hopefully even one else who reads this review across the many platforms I'll be posting it on, will joine in boycotting Nordstrom. You're a horrible company with absolutely no respect or responsibility to your customers.

The web site's stock status is accurate, and shipping is pretty quick. Very competitive prices. Thank you